Description: Ttsl Broadband is process where we are providing the broadband and wireline services to the domestic customer. Responsibility:1. Handling the critical escalation2. Escalate to the senior management desk3. Outcall to customer understand the query and take up with the regional team4. Retain the customer by providing them a proper solution.5. Providing the technical help to the customer6. CRM handling

fiber optic planning and implementation, fiber facility check, network design

Description: Internet of Things present an opportunity to transform society and stablish a new ecosystem. IoT is creating opportunities for more direct integration of the physical world into computer based system.Responsibility:1. Responding to the event presented by network Management tool (NMS).2. Managing incidents alerting tool mailbox, creating incident, maintaining dashboard.3. Configuring and installing client and server software for upgrading and maintaining network and communication system.4. arranging the field engineer for the down call, perform the troubleshooting to restore the site, troubleshoot with different networking device5. Preparing the report daily and weekly maintain the down call time, troubleshooting time, troubleshooting steps, engineer details, outage details, RFO.6. Engage with the vendor like hardware and software provider.