AirDoot is a revolutionary online platform built with the purpose of solving complex hands-on service problems for all industries such as HVAC, Electric, Plumbing, Fire and Security, using technology as a primary tool. Whether it is a residential or commercial space, AirDoot’s online platform will cater to every type of end-user. Launched in 2021, AirDoot is currently catering the HVAC&R services and is rapidly scaling up its operation across India & Singapore.The platform aims to micromanage and efficiently delivers all services by bringing every stakeholder such as customer, service provider, part supplier, and other ancillary service providers under one roof. The platform will allow customers to book services and efficiently track their services using the AirDoot web and mobile app. currently, a customer can book services for Air Conditioning, Refrigeration, Ventilation & Ancillary products. All services listed on AirDoot are delivered by trained professionals and partners.

Vice President - Customer Success (Dec 2020 till date)Manage portfolio of accounts to maintain good relationships with clients with excellent service quality.Identify new business opportunities with existing customers and engage in cross-selling and up-selling.Support the Sales team in generating new business by analyzing competitors’ activities and market intelligence knowledge.Advise clients on the best way of using our products and solutions, taking into account of cost-benefit efficiency and increased revenue, while also engaged in other business ventures.Assist clients on all account management tasks. This includes but not limited to payment follow-up, service enquiries, report generation, invoicing, technical issues, sender registration and etc.

QA experts Is Testing Company

Responsible to- Evaluate business requirements and prepares detailed use cases that follows project guidelines- Evaluate business requirements and prepare detailed functional and technical specifications- Serve as the liaison between business and systems analysts, developers and project management groups- Analyze and revise existing functional documentation- Collaborate with quality assurance team to ensure testing efforts align with system deliveries and business processes- Devise or modify procedures that solve complex business problems with due consideration for hardware/software capacity and limitations, operating times and the desired results- Work in Agile/Waterfall methodology- Generate innovative ideas to resolve problems- Conduct meeting or exceeding all defined target goals and milestone dates for the project in order to ensure its overall success- Review the work of others- Develop innovative approaches

Responsible to - Provide team leadership and or support for customer/solution engagements and lead efforts to define design blueprints. - Facilitate requirements elaboration workshops to gain an understanding of current state processes and technology, and from that map out a future state that includes improved process definition as well as best-practice architecture and implementation of required existing product integration or new technology solution.- To manage and deliver components of customer engagements that include analysis of current state business process and technology, process and functional design, future state prototyping and architecture- To Constructs business models and process flows (activity diagrams, context diagrams, sequencing diagrams, etc.)- To Identify business requirements, use cases/user stories, process design, training and implementation support requirements- To Provide recommendations to Project Manager regarding requirements managementLeads implementation iteration planning- To Participate in system elaboration activities, represents business in system design activitiesMakes recommendations on requirements implementation best practices- To Support continuous improvement of requirements gathering approaches, and Agile team practices.