Building and managing relationships for clients across North America, UK, Australia, and Asia; gathering requirements to propose learning design strategies and solutions (including recommendations for technology); identifying project scope, delivery timelines, and estimating effort and cost for all functions (ID, GD, PD, QA, and PM); monitoring earned value to ensure profitability for relationships owned; coordinating between client, internal, and vendor teams; writing responses for RFIs and RFPs; guiding functional and project team members for the design, scoping, and execution of projects; collating, analyzing and reporting project- and relationship-level data to improve operational and functional efficiencies, overseeing project managers and project and functional leads for relationships owned.• Skills Utilized: L&D consulting; content analysis, learning and technology architecture; training needs and skill gaps analysis; instructional usability; professional networking; project workflow and earned value management; report analysis; client communication; team management • Achievements: Single-handedly responsible for becoming empanelled for a strategic partner client; improved an existing difficult relationship.

Building and managing relationships for clients across the Middle East and Asia; identifying project scope, delivery timelines, and estimating effort; coordinating between client, internal, and vendor teams; guiding functional and project team members for the design, scoping, and execution of projects; collating, analyzing and reporting project- and relationship-level data to improve operational and functional efficiencies• Skills Utilized: Learning and technology architecture; instructional usability; professional networking; project workflow and earned value management; report analysis; client communication; team management

Gathering and analyzing requirements to propose learning design strategies and solutions for new projects and proposals for prospective clients; building and managing the relationship with the global L&D division of one of the "big four" financial consulting firms; identifying project scope, delivery timelines, and estimating effort and cost for the ID and PM function; coordinating between client, internal, and vendor teams; overseeing functional leads and other instructional designers for the relationship owned; mentoring and training ID team members• Skills Utilized: L&D consulting; content analysis, learning and technology architecture; training needs and skill gaps analysis; instructional usability; client communication • Achievements: Was a key member of the team that won 9 Brandon Hall awards in 3 successive years across diverse categories including Best Learning Team , Best Learning Game 2011, Best Custom Content, and Best use of mobile learning

ID (FUNCTIONAL) LEAD1. Instructional Design and Team Managementa. Lead the Instructional Design team for one of the two business units (team size—4 IDs and 1 content writer);b. liaise with clients and collaborate with the Business Development team to gather prospective clients’ training needs;c. support Delivery Managers and Project Managers with proposals and ID approaches; d. create and review demos and prototypes for prospective and new clients; e. create and monitor ID standards for the team and projects; andf. estimate, plan, and assign ID tasks for self and team members.2. Organizational Activitiesa. Identify training needs and create training plans based on individual and team competencies as well as project requirements; b. participate in the recruitment process for the business unit by interviewing potential candidates; andc. support the organization’s market positioning initiatives through research and writing for the corporate blog, case studies, and other external communication.

Developed website content and marketing collateral for:• www.indoglobalgroup.com—Group website; • www.indoglobaltraders.com—Trading and Mercantile Services website; and • www.aasfindia.org—Abhijit Aerospace Safety Foundation and Trust website.

Resolved issues for Prime (Fixed and Floating Interest) First Mortgagees concerning: • payments; • payoffs; • escrow accounts –property tax and insurance; • PMI/MIP insurance; and • amortization.

Resolved customer queries for a leading Banking Firm based in North America:• current accounts;• savings accounts;• overdraft facilities; and • Money Market accounts.