• Working for Shaadi.com, Indian’s number 1 Matrimonial website.• Building and maintaining relationships with clients.• Handling VIP clients and counselling them on renewing the services after every quarter. • Maintaining CSAT as per process requirement.• Initiating ideas for betterment of product & process.• Managing New Team Member on Product Knowledge and Training• Handling the team as mentor in absence of Team Leader.

Working for O2 Web chat Process, the UK based No.1 Telecom Company.• Providing detailed product features & explaining benefits of joining O2 Network• Meeting Daily Sales Targets (Sale of Phone contracts, Sim contracts, Tablets, iPad, Dongles, Hotspots)• Also Achieving Additional Sales for Accessories & Mobile Insurance• Maintaining CSAT as per client’s requirement• Handing Upgrade Chats, Renewing Existing Contracts by providing loyalty discounts & Perks within company’s parameters & retaining customers

• Providing detailed product features & explaining benefits of joining O2 Network• Meeting Daily Sales Targets (Sale of Phone contracts, Sim contracts, Tablets, iPad, Dongles, Hotspots)• Also Achieving Additional Sales for Accessories & Mobile Insurance• Maintaining VSAT as per client’s requirement• Handing Upgrade Chats, Renewing Existing Contracts by providing loyalty discounts & Perks within company’s parameters & retaining customers

Helping US Customers Online with Technical issues related to Internet Provide all kind of resolution related to broadband services Provide all the relevant information to customer's loyally Explaining the customer about product and services

Listening to medical audio report of US Doctors and typing them in word document and making sure there is 100% accuracy when we send the file back without any Medical errors.