Ashwinikumar Mishra Email & Phone Number

Handling overall floor activityStaff Management i.e. target distribution, staff grooming, staff schedule, product awareness program, staff report and progressStore Operation i.e. Display of the store, store activities, store expense.Escalation:Handle Escalation’s (Service Issue, Corporate Disputed Cases)Resolving the Query of the customer’s related to handsets, handsets features& Guiding them to ASC if required.Handling escalated cases of Tata Zone & VAS related.Resolving in totality every customers complaint effectively with maximum FTRs.Handling Customer:Solving Customer’s Query Related to Prepaid & Billing query, Handsets Problem, V-Data & Photon Issue.Handling Post Paid & Pre-Paid Customer and giving them proper First Time Resolution related to their query [FTR’S]SalesSales postpaid, prepaid, data cards and wire line ADSL.Dealing with corporate customers and informing about the best corporate Deals available.

Follow all store operations SOPs and work towards continuous improvement of the same.Conduct self-audits in the store on regular basis.Coordinate with merchandizing team to ensure the supply of merchandise to store as per the demand.Responsible for conducting daily security checks in the store.Implement the loss prevention activities in the store as per the guidelines.Monitor processes to minimize losses due to shop lifting or pilferage.Generate all the required reports (Daily sales, inventory reports, expiry reports, efficiency reports etc.).Working on Capacity planning of staff as per sale.Oversee the inventory management process in the store.Guide the staff to increase productivity as well as reduce in house damage through daily Shift wise Huddle.Monitor the overall training and development needs of staff in the store.Nominate staff at regular intervals for the relevant training programs.Perform the role of a people manager.Manage and support recruitment, set KRA's for direct reports, monitor overall store KRA's, conduct performance appraisal.

Manage Retail sales and operations of departmentManaging the department and operation of store with its performance and in coordination with the middle level management maintaining a sustainable brand image for the organizationMonitoring effective service standards, Control Inventory/Stock ManagementMarket research, Price benchmarking & analysis of the catchments areaTraining the staff (Team Leader& Customer Service Associates/Consultants).Plan, control and monitor performance of various division in Food Bazaar especially the Staple division along with the other divisions in the store to ensure that the Department operates efficientlyInteract with the customers to ensure high levels of customer satisfactionStock Management to ensure optimum utilization of resourcesManage the shop floor operations and back end activities so that the Department operation function runs smoothly to suit various clients requirementsEffectively implement strategies to meet sales targets across sections and provide analytical reports on the same to the company

Responsible for creating right shopping ambience in the showroomsResponsible for improving the overall customer relationship, delivering reliable administrative support and customer serviceSupport in execution of any activities aimed at increasing salesResponsible for inventory management process of the categoryGuide the staff to increase sales as well as profitabilityManaging staffing of the categoryKPI reporting on timeExecute the process & recheck same to minimize losses due to shop lifting or pilferage

Biggest Chain in India, Authorized Franchiser for American Bargain Store, i.e. My Dollar Store. With a very good reputation in the market along with upcoming Brand for all the products. Total 45 Stores all over in India in just 2 years of span, was working in Phoenix Branch which is “Flagship Store” or in other words can be called as a “Model Store”. As it is a model store that’s why all the training happens for new stores, and new Joiners, Store Managers, as well as Area Managers also.Duties & Achievements :Responsibilities as CCA (Customer Care Associates)1. Need to assist customer2. Stock receiving and cashiering, 3. Replenishment of stocks, visual merchandising of the store, 4. Following checklist(I.e. excellence certificate from C.E.O in P.O.P (Product Orientation Program)Responsibilities as Team Leader:1. Need to look after store activity and new promotions in store and tracking the checklist.2. Issue with CCA’s, i.e. Product awareness, new arrivals, and briefing3. Also issues from customers side regarding products, pricing, etc.

Bachelor, Business Management

Education record