Ashwini Kumar Email & Phone Number

Gurugram, HR, IN

Nacogdoches, TX, US

• Drive P&L, key account management, end-to-end service delivery, CRM, performace excellence for global operations, Training and Development, and Talent Acquisition. Initiate staffing policies, activities, and programs
• Provide functional leadership for the multi-shift business operations; lead a team of senior leaders managing respective functions.
• Engineer continuous process improvements in productivity and volumes at global levels. Focused on non-conventional growth & revenue streams. Drive product roadmap and improvements through benchmarking and analysis of.
• Lead Talent acquisition team to fulfill all job openings through high quality, high-efficiency approach. Engage in timely and appropriate communications with all stakeholders including hiring managers, candidates, HR.
• Ensure reporting and tracking metrics to show progress and plans for improvement and efficiently measure ROI. Closely work with the business stakeholders to determine the development needs. Support in Designingtalent.
• Introduced/Automated global dashboard view for KPIs (internal and clients) across all accounts/sites globally along with online performance management lifecycle scorecards. Coordinated with the software and our Quality.

• Directed BFSI processes with a 600+ outsourced team. Managed clients and business development for India and Sri Lanka Region. Manages organization operations by directing and coordinating activities consistent with.
• Analyse business processes, gaps in capabilities, as well as appropriate data sources, interfaces, and process changes required to address capability gaps. Defining organization construct for rapid scale. Deliver.
• Support, develop, and execute organization’s strategies for maximum efficiency by analyzing data and existing processes, recognizing trends, and proactively creating strategic recommendations
• Analyze conversational customer data to uncover and recommend improvements to the Customer Experience. Quantify all Customer Experience opportunities based on potential revenue impact.

• Managed US-bound voice program (mortgage & telecom Inbound sales) with 260+ seats through 1 center at Mumbai. Initiated and enhanced the mortgage program to a monthly top-line of $ 300K in Q42003; post-which Rtec.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements. Work closely with stakeholders to identify the scope and create detailed plans for end-to-end implementation
• Responsible for tracking schedule and deliverables to ensure delivery on time with high quality. Manage resource plans across projects and optimize allocations to meet the demands. Proactively clear impediments.
• Provide visibility to management around the status of deliverables, highlighting risks and needs for intervention. Facilitate project reviews and retrospectives to enable continuous learning and improvement

Pgpmax ( Executive Mba ), Business Administration And Management, General

Executive Mba (Pgpmax), Marketing Strategy & Merger And Aquisition

Executive Mba (International Immersion), Global Strategy And Organizations & Innovation And Entrepreneurship

Master Of Business Administration - Mba, Operations Management

Bachelor Of Science - Bs, Mathematics