The foundation of the business consists of services such as freight forwarding, contract logistics which includes 3PL operations and transportation (such as trucking). We focus on developing strong relationships with our customers to ensure their long-term success

 Lead a talented team of Employees includes Managers, TL’s, Lead CSR and Transportation Specialists responsible for managing Transportation network operations. Applies proficient professional knowledge of the functional area (operations, transportation, logistics, and supply chain) to coordinate program design and launch and scale within schedule constraints. Liaising with company on correct allocation of resources to meet delivery schedules and maintaining operational performance according to set KPIs and budgetary requirements  Working directly with multiple 3PL Clients to improve Transportation and Delivery operations to Increase Customer satisfaction.  Handling overall logistics operations such as First, Middle and Last mile operations in different Geographical areas for all the existing LOB’s. Also to manage Carrier performance and relationships nationwide. Core member of the Strategic Initiatives Group, responsible for designing, developing and implementing daily soliciting and increasing the quality and accuracy towards customer service. Adept in handling operations ensuring optimum inventory levels to achieve maximum cost saving without hampering the operations Instrumental in managing finalization, negotiations, developing and implementing of key strategies /contingency plans with vendors. Interprets and executes corporate policy, develops budgets and performs fiscal management responsibilities Lead and implement a business plan for the department that delivers all KPIs enabling growth and customer satisfaction whilst remaining efficient & controlling costs. Focus on results and drive objectives to deliver business goals

 Managed a large team of direct reports comprising Cluster Manager’s TL’s, Supervisors, administration staff and drivers  Proficient in determining, formulating, developing and implementing strategic logistics function across the company and establishing strategic supply relationship and agreements. Pivotal in assuring cost effective logistic operations and seamless material movement to ascertain sufficient inventory levels at each sales output. Manage the day to day and strategic performance of third party logistics providers. Deliver exceptional service levels through supplier engagement and service level reviews Monitoring existing vendor management activities and instituting necessary measures for curtailing unnecessary expenditure and saving cost Manage the hiring, training and development of staff and Report on and monitor OH&S activities, involving weekly audits Conduct visits to customers and CDG (Customer Development Group) to build productive working relationships and initiate programs Leadership with complex, cross functional, nation wide projects including setting scope, reaching consensus, leading execution and driving results.

 Lead a talented team of Transportation Specialists responsible for managing Transportation network operations.  Pivotal in assuring cost effective logistic operations and seamless material movement to ascertain sufficient inventory levels at each sales output. Adept in handling operations ensuring optimum inventory levels to achieve maximum cost saving without hampering the operations  Instrumental in managing finalization, negotiations, developing and implementing of key strategies /contingency plans with vendors for materials / product. Responsible to provide direction and goals to team members, actively manage individual and team performance, development, and provide ongoing coaching and feedback about job expectations Links supply chain policies and programs to the organizations mission & service outcomes, service deadlines etc. Implement, formulate and develop all strategies that are achievable, cost-effective, and address organizational goals. Drive cross sale revenue, customer loyalty and retention initiatives and operating expense targets through implementation of sustainable reengineering initiatives

 Assist in planning, implementation, delivery and evaluation of comprehensive corporate Health Wellness programs (includes Health screenings/Health Fairs, Counseling, Awareness Events, Health Talks and communications). Guide client site contacts in the planning, administration and development of wellness programs; key deliverables include creating a culture of wellness and to improve health status of the employees Develop care plan for program participants including goals and plan of action. Utilize behaviour change methods (such as Motivational Interviewing) to encourage adoption of habits which are conducive to a higher quality of life, emphasizing preventative care. Manage Client relationship with the Point of Contact for all questions related to HR corporate programs, ensuring a positive customer experience for all employees Provide reports on participation, activities and results to date and leverage health plan, wellness and community resources. Conduct onsite training for managers, supervisors and employees on safe work practices, including: Back Injury Prevention, accident and injury prevention, hazard recognition and awareness, and regulatory compliance requirements. Coordinate the planning, research, compliance and delivery of corporate wellness programs and services through collaboration with vendor partners, internal departments and other corporate staff. Develop and compile data to identify and monitor wellness and and procedures to establish and achieve effective long-range goals and objectives. Work closely with the onsite SPOC at each location to maintain the wellness philosophy and strategy to ensure that it supports strategic goals.

 Lead a multi-disciplined team with primary responsibility for Business Development, Call Center and Backend Operations, Collections, Revenue generation, Client Relations, Document Management,  Performance-driven, customer service professional with 6+ years of continuous advancement and expertise in Customer Service, Collections and Document management. Played a crucial role in customer life cycle management by ascertaining the credit worthiness of the customer & giving him appropriate treatment during the life cycle of the customer in terms of pre due date exposure monitoring & post due date dunning process. Responsible for both for Soft & Hard Bucket viz., (data validation, collection of active buckets and (30-180+) Monitoring activation and deactivation of customer account as per policy. Implementation & adherence to national guidelines on credits determined by the clients. Keep track of the quality of acquisition to minimize the chances of fraud, churn & bad debts. Bringing cost efficiencies by enhancing productivity, automation & avoiding duplication of cost. Full proof audit mechanism is put in place in order to ensure strict process compliance. Planned the process for QRC effectively with overall responsibility for maintaining various process metrics while adhering to compliance procedures at all times. Managed the CRM and Emailing solutions/ software, databases and analytics and Measure and monitor closely QRC operations, KPIs and seek improvements against PAN INDIA benchmarks. Managed E2E CAF management for prepaid, Postpaid and verification with team strength of 300 and ensuring conformance to SLA for each process in Document Management

 Leading a multi-disciplined team with primary responsibility for Customer Service, revenue generation, client relations, strategic direction, Project Management and Service Delivery. Performance-driven, service deliver professional with 6+ years of continuous advancement and expertise in Project and People Management. Working on Standard Operating Procedures to facilitate smooth functioning of process, ensuring conformance to Service Level Agreement Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize Customer & Client satisfaction level. Develop an account plan for each vendor which will drive interaction and effective demand management To ensure an operating rhythm is established appropriate to the type of service provided by the vendors to ensure service / products are delivered to expectation.  Develop an account plan for each vendor which will drive interaction and effective demand management and maintain a database of vendors ensuring they adhere to the policies  Coordinates activities between Finance, Business & Vendor to ensure all invoices are raised & paid in accordance with vendor agreements Single Contact point of escalation within IS for contractual and / or commercial disputes. Building a robust pipeline to ensure consistent performance and achievement to budgeted financials. Managing and directing the assigned project resources to best meet project objectives and Involving with the planning, controlling and monitoring

Managed a team of resources and developed strategic & tactical plans to identify, analyze and effectively respond to clients’ needs, emerging trends and best practices effectively and efficiently.Handled Prepaid Activations & CMG operations (Backend – Customer Service) for Vizag, Vijayawada, Kurnool, Warangal & TirupathiPlayed a pivotal role in streamlining and setting up operations across key customer service functions while ensuring to achieve maximum customer satisfaction.Competently maintained highest standards of customer service gave preference to their satisfaction & promptly resolved their problems & concerns.Devised strategies for compliance of documents within TAT.Managed agency on E2E CAF management for prepaid and Verification

Managed agency on E2E CAF management for prepaid and different agencies for postpaid and verificationEntrusted with the task of administering performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. Performed quality checks, developed and reviewed performance reports, identified areas to improve, and implement measures to improve performance levels & meet objectivesAdept at ensuring customer satisfaction by adequately addressing both long term and short term demands and needs both related to and beyond those of comfort, service, etc thus ensuring long term customer loyaltyPlanned and conceptualized various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing the competitor’s strategies and proceedingAlso worked as Senior Executive managing backend operations for Vijaywada, including Activations, Operations support for Vodafone Mini Stores, TAT Management and supervision of audits

Managed sales & marketing operations, developing marketing strategies, studying the elements in product promotion plan while considering customer/client preference to drive business volumes.Proficiently analyzed the competition and market information to fine-tune strategies whilst identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability.Adeptly handling the whole gamut of banking operations pertaining to Relationship & Deposit opening for new clients, Scrutiny and Documents validation, Client Correspondence (confirmation, statements etc), AML & Compliances.Analyzed MOP (Measure of Performance) for Singapore Branch

Responsible for Activation of Post Paid & Pre paid , leading a team of 21 members for Hyderabad, Vijayawada & VishakhapatnamEntrusted with the verification of Documents & Applications of new subscribers.Effectively handled all Technical changes in the subscriber’s account SIM, Mobile number changes. Accountable for the activation of services STD roaming, SIM attributions.Handled all related queries to any sectionEnsured smooth interface with the sales team