Director Of Application And Infrastructure Operations
Sears It And Management Services India
Pune
Director and Business unit head for Applications & Infrastructure operations .Accountable for Service delivery, Strategy, Operations and Governance for a service portfolio with 300+ associates and turnover of $ 25 million USD.Managed a large organization for providing Applications and Infrastructure services. Ownership of 700+ Retail applications in various domains (Analytics Innovation, Home services, HR, Finance & accounting applications). Managed entire Infrastructure and data center operations with 4 data centers and several Infrastructure functions like Database administration, Network management, Server management, Middleware, Storage, BI platform administration, Production operations, IT service management, Service Desk.Played pivotal role in the growth of the Organization by bringing more business. Insourced IT services from Incumbent vendor to In-house, bringing savings of $ 165+ M USD. Slashed operational costs by 60% through several cost optimization and rationalization initiatives.Garnered a reputation for managing crisis situations and rescuing troubled projectsKey Projects1) In sourced and managed Global Application services (700 + Retail applications) from Incumbent vendor and setup operations in India (Pune & Hyderabad). Cost savings : 100+ Million USD Recruitment of more than 200 associates 2) Insourced and managed Infrastructure support and Data center operations from Incumbent vendor and setup operations in India (Pune & Hyderabad). Cost savings : 65+ Million USDRecruitment of more than 150 associates3) Setup of IT service management (ITSM) function based on ITIL methodology
