Ashwin Kumar Email & Phone Number

Hyderabad, Telangana, India

• Led 2 cross-functional teams, leading to 15% improvement in project outcomes and increased team satisfaction by 20%.
• Facilitated effective Sprint Ceremonies, fostering open communication and collaboration and ensured proper Agile adoption.
• Collaborated effectively with Product Owner and scrum team to remove impediments, resolve conflicts, and increase transparency.
• Effectively driven issue prioritization and streamlined defect resolution leading to production support issues reduction by 30%.
• Partnered with stakeholders in backlog grooming and prioritization, ensuring alignment with business objectives.
• Successfully identified and mitigated project risks through proactive monitoring and reporting, preventing 2 potential project delays.

Hyderabad, Telangana, India

• Reduced incident resolution time by 20% through process optimization.
• Improved stakeholder alignment and transparency by providing prompt updates on high-severity issues.
• Ensured seamless collaboration between vendor teams, stakeholders, and clients to mitigate risks and expedite resolutions.
• Established recovery SLAs for major incidents, reducing average downtime by 30% and revenue loss by 15%.
• Reduced service downtime by 20% through pro-active risk identification and mitigation strategies implemented during critical situations.
• Implemented a centralized database for emergency contact information, accessible to all the teams, ensuring swift response during critical events.

Hyderabad, Telangana, India

• Boosted efficiency by 20% through meticulous workflow optimization and policy updates, ensuring US GAAP compliance and financial operations.
• Pioneered a 10% reduction in loan incident processing time and errors by proactively enhancing the logging system, showcasing a forward-thinking approach to system improvement.
• Led the strategic conversion of non-escrow to escrow accounts, increasing account management efficiency by 25% and enhancing client satisfaction through adept oversight and implementation skills.
• Prioritized communication with county officials to ensure timely settlement of outstanding payments or activation of speed pay arrangements, safeguarding properties from potential auction.

Hyderabad, Telangana, India

• Expand customer value by adding authorized users and recommending credit insurance that aligns with their specific needs and risk profile.
• Exceeded customer expectations with a CSAT score above 85% while managing a high volume of 70 inbound calls daily.
• Fostered a customer-centric culture within the team through engaging training sessions on exceeding CSAT expectations and honing crucial soft skills like active listening and problem-solving.
• Transformed team into customer satisfaction champions, resulting in a 25% jump in CSAT scores and a more positive customer journey.