Ashwin Nugendran Email & Phone Number

Colombo, Wp, Lk

Colombo, Western Province, Sri Lanka

listened to daily call recordings of telesales, Inbound and claim officers and evaluated them providing actionable feedback to agents and contributing to a 90% reduction in call errors.Contacted customers of field sales and evaluated whether field sales officers complied with quality guidelines when promoting sales.Coordinated and executed customer satisfaction surveys, collecting feedback from 400 customers quarterly.Played a key role in conducting Special Coaching… Show more listened to daily call recordings of telesales, Inbound and claim officers and evaluated them providing actionable feedback to agents and contributing to a 90% reduction in call errors.Contacted customers of field sales and evaluated whether field sales officers complied with quality guidelines when promoting sales.Coordinated and executed customer satisfaction surveys, collecting feedback from 400 customers quarterly.Played a key role in conducting Special Coaching sessions for Inbound officers who deviated from QA guidelines by providing feedback, resulting in a 10% increase in customer retention in service.Investigated mis-selling incidents and maintained good sales.Responded to customer complaints and attended to their requests. Show less

Colombo, Western, Sri Lanka

Consistently exceeded monthly sales targets.Built and maintained a loyal customer base through follow-up calls, addressing concerns, and providing prompt solutions.Consistently maintained a 95%+ call quality score per month