Ashwin Richard Email and Phone Number
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Ashwin Richard personal email
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My customers & teams love working with me because I bring with me an ‘All in on Customer Success’ attitude, the ability to bring teams together to achieve common goals, a die-hard resourcefulness, and a strategic mindset. I’m the Founder of The CS Progressive, a cross-industry problem-solving community for Customer Success leaders. —-❇️ Delivering Customer Success at the intersection of Traditional Engineering, Digital Engineering & Digital Transformation. ✅ 24+ years experience working across multiple industries & technology platforms, with a proven track record of successful transitions.Industries & platforms include MedTech, Automotive, Aerospace, Industrial Products, Renewable Energy, National Instruments, AI, Blockchain, Cloud computing & SaaS (Salesforce).✳️ Deep expertise in leading Engineering & Digital Transformation programs, Sales, Key Account Management & Customer Success.💹 Built and led highly motivated teams that achieved over $550 Million in sales over a 10 year period & executed 15+ projects & 5 large programs.♥️ Firm believer in a Design Thinking & Customer Success focused approach.🌻 Love taking long walks with my dog, Yogi.
The Customer Success Progressive
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FounderThe Customer Success Progressive Jun 2024 - PresentThe Customer Success Progressive is a cross-industry problem solving community for CS leaders!It is a LinkedIn-based community platform designed to bring together leaders from various industries who are invested in Customer Success.Focus industries to start with include Tech SaaS, Engineering SaaS, Professional Services, Healthcare & Life Sciences & Automotive/Mobility.Our goal is to foster cross-industry conversations, ideation & collaboration within the customer success space, in order to help CS leaders improve their performance & help their customers achieve value.We believe that structured, community-driven and fearlessly open-minded cross-industry collaboration, will benefit everyone involved - especially the customer.Curious to learn more? Visit The Customer Success Progressive page, give us a Follow, and stay tuned for exciting updates!
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Board MemberCxxchange Oct 2024 - PresentLos Angeles, Us -
Regional Chapter Lead - MunichCustomer Success Network Aug 2024 - PresentLondon, Gb- Helping to lead the CSN Cafés in MunichThe Customer Success Network is the first global Customer Success peer-learning community for CS professionals. Created in 2018, our community offers the opportunities to learn, get fast answers, connect, find jobs, grow and crowd-source valuable content of quality. -
Vice President Client RelationsOnward Technologies Limited Jun 2023 - May 2024Mumbai, Maharashtra, InOnward Tech is a trusted business partner to OEMs in the Transportation & Mobility, Healthcare & MedTech and Industrial Equipment & Heavy Machinery industries. Our team of 3000+ highly qualified Engineers help our customers successfully achieve business outcomes through professional services in the areas of Digital, Embedded, Mechanical & IT. As a trusted client partner to my customers, I am responsible for helping them achieve their business goals through a combination of: 1. Consultative Selling2. Customer Relationship Management 3. Successful Project Executionthereby ensuring Customer Success. -
Head Of Business DevelopmentGenesis Group Jul 2022 - Jun 2023Zug, Switzerland, ChResponsible for developing new growth opportunities in the areas of Cloud Computing and Blockchain Technology.Specific focus on growing and retaining B2B revenue for Genesis Cloud, an Infrastructure-as-a-service (IaaS) company, focused on AI-ML.Focus on seamless Onboarding, increased Product adoption, and Customer retention & expansion by focussing on Customer Delight.Help customers maximize value by fast-tracking TTFV. -
Head - Business Development & SalesBlockchain Consulting Gmbh Dec 2016 - Jun 2023München, Bayern, DeResponsible for managing a sales and service team clocking multi-million dollars in revenue for Genesis Mining, one of the world's largest Blockchain companies - an internal customer to Blockchain Consulting GmbH.Strong focus on customer success and revenue retention & growth through alignment of sales, service and marketing teams, and by leveraging the power of the Salesforce CRM platform.Key focus on structuring a Customer Success program to enable better onboarding, adoption, retention, expansion and advocacy in order to reduce churn & increase new & recurring revenue.Helped achieve industry leading metrics : GRR, NRR, NPS & CSAT.Helped customers achieve and exceed their ROI goals.B2B and B2C Sales. Led the Design, Development & Rollout of internal Salesforce project. The role also included mentoring and leading Product Management teams in the areas of Digital Transformation (CX & App Modernization) and Tokenization, using a Design Thinking based approach. -
Senior Key Account ManagerL&T Technology Services Limited Sep 2011 - Jun 2016Vadodara, Gujarat, InResponsible for managing the Europe-wide relationship with a Fortune 100 company.Responsibilities included regular meetings with C-level and engineering teams to understand business problems and formulate growth plans.Key focus was on customer success, and growing the volume and quality of the engagement.Bid Management, engaging cross functional teams. -
Senior Project ManagerL&T Technology Services Limited Sep 2010 - Oct 2011Vadodara, Gujarat, InResponsible for building and leading a large team focussed on Test Automation solutions for global engineering clients, positioning of the Test Automation horizontal's services and customer relationship management.ISV Management.
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Renewable Energy ConsultantIplon India May 2010 - Sep 2010Chennai, Tamil Nadu, InHelped build the India Go-To-Market strategy for one of Germany's most innovative Solar PV Energy companies. -
Head - ProgramsSaara Systems Jun 2009 - May 2010InMy role at Saara Systems was to lead the various customer programs we were managing. Projects included design and deployment of a Remote Monitoring System for Solar PV powered Mobile Base Stations, across 500 rural locations in India. -
Project LeadL&T Technology Services Limited Dec 2004 - Apr 2009Vadodara, Gujarat, InBuild a team focussed on delivering Test Automation solutions using the NI LabVIEW platform.
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Project LeadBose Corporation Oct 2006 - Oct 2007Framingham, Massachusetts, UsSpent a year with the Automotive division at Bose Corporation working on one of the first car infotainment systems. The end customer was Ferrari. Perks included test driving the Ferraris on loan at Bose HQ for verification & validation purposes. My role was to help with Customer Experience and System testing. This included building test strategies, working closely with the development team and writing python scripts to help with automated testing. -
Software DeveloperInfranet Systems Jul 1999 - Nov 2004Started my career as part of the founding team at Infranet Systems, a startup focussed on automation using the cutting edge LonWorks distributed control systems platform and LabVIEW / Visual Basic.After spending my first year programming in embedded C, I worked on the NI LabVIEW platform and Visual Basic, building PC-based Graphical User Interfaces.Following this, I moved into product and project Management.Throughout my career at Infranet Systems I was also deeply involved in requirement gathering and specification. Understanding the VOC was critical to the success of my role. Industries involved in include Home and Building Automation and Energy Management Systems.We set up some of the first internet controlled homes in India, back in 2001.
Ashwin Richard Skills
Ashwin Richard Education Details
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Karunya Institute Of Technology And SciencesElectronics And Instrumentation -
D.A.V. Higher Secondary SchoolSciences
Frequently Asked Questions about Ashwin Richard
What company does Ashwin Richard work for?
Ashwin Richard works for The Customer Success Progressive
What is Ashwin Richard's role at the current company?
Ashwin Richard's current role is Founder @ The Customer Success Progressive—Top 100 Customer Success Strategist—Customer Success I Account Management I GTM.
What is Ashwin Richard's email address?
Ashwin Richard's email address is as****@****ail.com
What schools did Ashwin Richard attend?
Ashwin Richard attended Karunya Institute Of Technology And Sciences, D.a.v. Higher Secondary School.
What skills is Ashwin Richard known for?
Ashwin Richard has skills like Strategy, Product Management, Project Management, Embedded Systems, Program Management, Testing, Engineering, Medical Devices, Management, Oracle, Cross Functional Team Leadership, Business Development.
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