Implementing the bank’s vision to be “the world’s most customer friendly bank” through strategic initiatives that drive digital transformation of customer service

Operational Risk Management, Robot Process Automation (RPA) and Project Management in Customer Service-Managed key regulatory requirements of technology business unit like Key Risk Indicators (KRI) and Operational Loss reporting. -Provided support to ORM team to connect with key tech stakeholders for compiling Root Cause Analysis (RCA), Corrective and Preventive actions in the event of downtime of key Platinum (Customer Facing) applications and Operational Loss resulting from… Show more Operational Risk Management, Robot Process Automation (RPA) and Project Management in Customer Service-Managed key regulatory requirements of technology business unit like Key Risk Indicators (KRI) and Operational Loss reporting. -Provided support to ORM team to connect with key tech stakeholders for compiling Root Cause Analysis (RCA), Corrective and Preventive actions in the event of downtime of key Platinum (Customer Facing) applications and Operational Loss resulting from technical issues.-Streamlined the tracking, Return on Investment (ROI) calculation and vendor management for Robot Process Automation (RPA)Projects-Managed multiple applications like EvoNext (PAC committee audit trail app), Interactive Voice Response (IVR) and a managed the development and movement to production of a self service portal for corporate banking customers.-Expedited delivery of Change Requests (CRs) under the customer service carve-out in technology by effective tracking and coordination Show less

I had a fulfilling nine month stint at Blue Star Ltd, which an industry leader in Mechanical-Electrical-Plumbing (MEP) Turnkey projects. I worked in the Sales and Marketing division of the company's Bangalore region and worked extensively with clients like ITC India, Lulu group etc in the contract bidding, negotiation and finalization process. Gained valuable experience in team work, contract bidding, marketing, and MEP contracts. Also have hands on experience supervising installation work at… Show more I had a fulfilling nine month stint at Blue Star Ltd, which an industry leader in Mechanical-Electrical-Plumbing (MEP) Turnkey projects. I worked in the Sales and Marketing division of the company's Bangalore region and worked extensively with clients like ITC India, Lulu group etc in the contract bidding, negotiation and finalization process. Gained valuable experience in team work, contract bidding, marketing, and MEP contracts. Also have hands on experience supervising installation work at field. Show less