- Managed a team of 25-30 Operations Associates handling daily tasks for 1000-1500 Pickup and DeliveryPartners.- Efficiently rostered and scheduled tasks to ensure optimal resource allocation.- Conducted regular reviews and field visits to address team and partner concerns, driving SOP adherence for improved serviceability.-Executed cost optimization initiatives, managing operational metrics and delivery executive supply.- Directed a cross-functional team of 15-20, standardizing processes that enhanced productivity by 20% and received recognition for meeting 100% of accuracy over a period of Months.

• Lead and manage sensitive, high-priority incidents involving user protection, collaborating with crossfunctional teams to minimize impact on business and users.•Developed and maintained strong partnerships with third-party vendors, ensuring successful delivery ofservices.•Conducted root cause analysis and implemented process improvements, enhancing operationalefficiency and reducing incident response times.•Maintain executive communications and lead meetings with senior stakeholders, ensuring alignment andswift action during critical incidents.•Analyzed key performance metrics, identifying opportunities for operational improvements andenhanced client satisfaction.•Built and nurtured strong relationships with new and existing clients, delivering exceptional expertiseand customer service.

Roles and Responsibilities :• Managed a Cross-functional team of 15 in 2 Locations(Hyderabad, and Bengaluru), ranging from entry-level to tenured associates.• Cross-trained employees to maximize team agility and performance. Preparing reports for the team to analyze the performance.• Evaluating the performance, filling the gaps, and improving the individual performance• Analyzing the data, check on efficiency and productivity

Roles and Responsibilities : • Worked in different projects and executed daily tasks to run the operations.• Handled a group of 4-5 associate to maximize efficiency in productivity and quality

• Completed my Final year project in IIT - Hyderabad • Worked on Carbon fiber material to make a specimen• Specimen used for testing under 4- bend test for better strength analysis• Real time analysis compared with data driven analysis from ABAQUS simulation.

• Started research on Composite material for my mini project in College• Worked with Ph.D student from IIT- Hyderabad on fabricating the Specimen• Fabrication of Composite Material and Testing using 4-Point bending test.