Manage Site Information Technology & Computer systems.Manage the Central Support IT Team (Network admins, DBA, Win Admins, Citrix admins (PAN India Operations)Conduct and coordinate for training sessions for the stakeholders at the OEM sites.Manage the day to day operations of IT systems, ensuring that planning, end user impact, change management, training and quality management are properly addressed.Responsible for managing data center activities (Downtime, Upgrades, Deployment of fire systems, UPS & infra set up)Liaise with vendors for maintenance, technical and fault report issuesWork with the local teams and external vendors on network configurations, system administrations and configurations for PC, server, network & Wi-Fi maintenance.Manage IT staff by recruiting, training, coaching engineers & teams along with profile expectations.Ensure security of data, network access and backup systems, act in alignment with user needs and system functionality to contribute to organization policy.Identify problem areas and ensure to get the necessary approvals to get the appropriate implementations of solutions on time.Implement and maintain the major Incident & Business Continuity plan for IT in line with the corporate plans. Manage the relationships with external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service are in-line with the agreed contracts.Monitoring and follow up of projects under implementations to ensure that deadlines, budgets and service levels are met and results delivered.

• Managing regions in India IT Services/ Projects /Operations/Hiring along with APAC, EMEA, UK regions along with team of IT service coordinators, project coordinators, engineers on field and off field, operations floor management,Vendor Management, procurement of Systems ( Desktop, Laptop, Printer, Servers, Biometrics, Security Devices)• Client / Customer (Banks, Showrooms, Security Cash Services, IT Services & policies, Retails, POS ) escalations management resolutions through Client Meets and providing service under TAT.• Travelling across regions, domestic & international for Client Management, Employee management, Vendor Management(Internet services & backups in case of network down, Office Stationaries, Water,HK, Transport,Security, CCTV) IR handover for finalization.• Ensuring Service Level Agreement (SLA) adherence, establishing a 24X7 handover mechanism, mandatory escalation metric and delivery support based on Information Technology Infrastructure Library (ITIL)• Managing over 250+ FLA's / Engineers, TL’s, Tc’s and performing quality checks and steering all IT infrastructure operations including data, voice network & end-user services.Releasing server maintenance mailers across the APAC/ EMEA regions for various critical updates.• Establishing and maintaining clear communication with business sponsors and IT Teams on corporate plans, policies status, issues, progress and risk controls; detecting, logging, categorizing and prioritizing incidents and providing incident support.• Ensuring arranging of Cabs/cars to send / pick the engineers at the CEO’s residence on priority basis.• Closing incidents after verification from system users, Managements ,defining and planning separate procedures for major incidents and assuring adherence to SLA& priority based management as on demand.• Assisting the team in resolving business issues, coordinating with various stakeholders and ensuring timely closure's

Managing 50+ ProjectsHandling Helpdesk Globally - APAC, UK, EMEA, ANZAdministored projectsCreation of user ID's, Logos, Tender, BID Contender, WorkFlow ManagementTrainningCustomer Relationship Management

2005 Support Professional2007 Sr. Support Professional2011 Ticket AnalystHighlights:• Appointed for Sybase 365 (SAP) Process through internal job posting• Played akey role as Frontline Agent in successful launch of two processes - Microsoft Hardware and Computer Associate• Actively participated in conductingresearch on issues andthereby documenting new issues; created customer satisfaction survey which drastically reduced the potential problems

Handle the project office at iflex now OracleCreating User ID'sMeetings through different webchatsUpdating reports and submitting it to the superiorsCreation of files and storing it