Ashwin Singh Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Worli

Manage Site Information Technology & Computer systems.Manage the Central Support IT Team (Network admins, DBA, Win Admins, Citrix admins (PAN India Operations)Conduct and coordinate for training sessions for the stakeholders at the OEM sites.Manage the day to day operations of IT systems, ensuring that planning, end user impact, change management, training.

Navi Mumbai, Mumbai

• Managing regions in India IT Services/ Projects /Operations/Hiring along with APAC, EMEA, UK regions along with team of IT service coordinators, project coordinators, engineers on field and off field, operations floor.
• Client / Customer (Banks, Showrooms, Security Cash Services, IT Services & policies, Retails, POS ) escalations management resolutions through Client Meets and providing service under TAT.
• Travelling across regions, domestic & international for Client Management, Employee management, Vendor Management(Internet services & backups in case of network down, Office Stationaries, Water,HK, Transport,Security.
• Ensuring Service Level Agreement (SLA) adherence, establishing a 24X7 handover mechanism, mandatory escalation metric and delivery support based on Information Technology Infrastructure Library (ITIL)
• Managing over 250+ FLA's / Engineers, TL’s, Tc’s and performing quality checks and steering all IT infrastructure operations including data, voice network & end-user services.Releasing server maintenance mailers across.
• Establishing and maintaining clear communication with business sponsors and IT Teams on corporate plans, policies status, issues, progress and risk controls; detecting, logging, categorizing and prioritizing incidents.

Bangalore

Managing 50+ ProjectsHandling Helpdesk Globally - APAC, UK, EMEA, ANZAdministored projectsCreation of user ID's, Logos, Tender, BID Contender, WorkFlow ManagementTrainningCustomer Relationship Management

Lower Parel, Bhayander

• 2005 Support Professional2007 Sr. Support Professional2011 Ticket AnalystHighlights:
• Appointed for Sybase 365 (SAP) Process through internal job posting
• Played akey role as Frontline Agent in successful launch of two processes - Microsoft Hardware and Computer Associate
• Actively participated in conductingresearch on issues andthereby documenting new issues; created customer satisfaction survey which drastically reduced the potential problems

Seepz Andheri East

Handle the project office at iflex now OracleCreating User ID'sMeetings through different webchatsUpdating reports and submitting it to the superiorsCreation of files and storing it

Master Of Business Administration (M.B.A.), Information Technology, Human Resources, Human Behaviour, A

Activities and Societies: Atheletics, Personal TrainingMasters in Business Administration specializing into IT

Computer Software & Hardware

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Ssc, Maths, English, History

Activities and Societies: PT