A Competent Professional with rich experience and expertise in handling a diverse range of services & more than 15+ years of experience in Customer Service & Operations in telecom sector (SME/Top Corporate)Expertise in managing Collection Agency and implementing strict Organizational norms to monitor/ control the organizational goals.Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skillsStrong knowledge in the arena of Retail Collection operations, Risk/Fraud control & Risk analysis. Deft in encompassing the whole business & Agency Management.Maintained a stupendous track record of achieving high level of service standards, implementing operational policies, delivering seamless credit processes, compliance with set guidelines.Possess excellent inter personal or Interpersonal and problem solving skills with the ability to work in multi cultural environment. In depth understanding of interviewing, recruiting and building team.