•Collaborated with cross-functional teams to resolve technical issues and improve system reliability. •Provided technical support and troubleshooting for infrastructure and application issues.•Collaborated with vendors and external partners for technical support and issue resolution.•Reviewed and improved existing operational processes and workflows.•Worked with development teams to ensure smooth deployment and operation of applications. •Serve as an escalation point of priority1 incident for all the relevant stakeholders, which include active participation in the call for priority incidents and ensuring timely communication in done with all relevant stakeholders.•Provide activity, progress and status reports to management and keep management posted of any critical issues.

Collaborated with engineering teams to identify, assess, and resolve operational issues.Resolved technical issues and provided technical support.Collaborated with cross-functional teams on engineering initiatives.Analyzed data and provided insights for optimizing engineering operations.