Ash Wright Email and Phone Number
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Ash Wright personal email
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As a highly experienced leader with a record in achieving business continuity, profitability and engagement in challenging environments, I specialise in galvanising large operational teams that drive outstanding customer service outcomes. My skill is in understanding the link between engaged people and business results, and implementing contemporary, cost-effective solutions that ensure business relevance, growth and sustainability.With a passion for nurturing future leaders, I effectively lead small to large teams and foster a culture of honesty, openness to new ideas and continual learning. I have worked to expand operational capabilities and improve efficiencies by digitising and streamlining systems and processes. As a skilled negotiator with strong commercial acumen and a friendly approach, I am able to forge positive relationships with diverse partners and build consensus across multiple organisational levels.Specialties:✔ Business Operations Management✔ C Suite/ Board-Level Engagement✔ Corporate Risk and Governance ✔ Australian Banking Regulations✔ Business Improvement Initiatives ✔ Change Project Management✔ System and Process Improvement✔ Lean Practitioner/ Six Sigma Black Belt✔ Industrial and Workplace Relations✔ Negotiation and Dispute Resolution✔ Stakeholder and Vendor Engagement✔ People and Performance Management ✔ Mentorship and Leadership Development
Auto & General Australia
View- Website:
- agic.com.au
- Employees:
- 2316
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General Manager Claims - Assessing GrowthAuto & General AustraliaBrisbane, Qld, Au
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Head Of Customer ServiceCover-More Group May 2024 - PresentNorth Sydney, New South Wales, AuI lead a dynamic team of on-shore and off-shore (Business Process Outsourced) professionals, delivering exceptional customer outcomes for Cover More and its partners' customers before, during, and after their travel. I blend strategic and transformational leadership to drive excellence throughout the customer journey.✶ Develop and implement strategies to optimize customer service delivery.✶ Lead transformational change with innovative approaches and best practices.✶ Manage and motivate a diverse team, providing ongoing coaching and development.✶ Foster a customer-centric culture, ensuring interactions and processes exceed customer expectations.✶ Oversee daily operations, ensuring seamless coordination and high standards of service delivery.✶ Collaborate with internal and external stakeholders for cohesive and integrated service delivery.My focus is on continuously improving our service and making a significant impact on our customers' travel experiences, contributing to the growth and success of Cover More. -
Program DirectorBoq Group Nov 2023 - May 2024Australia, AuProgram Direction ✶ Strategy Execution ✶Business Transformation ✶ Strategic Business Planning ✶ People Leadership and Development ✶ Stakeholder EngagementAccountable for the strategic planning and execution of a program of work centred around simplification, cost reduction and customer outcomes. The program utilises a cross-functional and cross-divisional matrix delivery design to ensure delivery cut-through and achievement of strategic objectives on-time and on-budget. Role responsibilities include cost and benefit forecasting, program status reporting and executive business case development, along with coordination of change management, business analysis and process analysis resources. -
General Manager Home Ownership TransformationBoq Group Sep 2022 - Nov 2023Australia, AuOperations Leadership ✶ Corporate Governance ✶Business Transformation ✶ Strategic Business Planning ✶ People Leadership and Development ✶ Stakeholder EngagementManage business transformation including restructuring initiatives and deployment of automation projects, reporting to the COO and involving executive-level engagement and presentation of business cases. Re-set service metrics to drive improved performance and customer outcomes. ensuring the achievement of service delivery excellence.• Significantly reduced annual costs by $4M across the Group Operations division, through partner re-negotiations and the successful implementation of automation and risk reduction initiatives. • Decreased lending costs through a new multi-year agreement with a global BPO outsourcing provider.• Implemented a new document generation engine across all Bank-generated documentation, improving internal and customer reliability metrics and creating over $1M in annual cost savings.
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General Manager Home OwnershipBoq Group Sep 2021 - Sep 2022Australia, AuBusiness Operations Management ✶ Strategic Partnerships ✶ Corporate Governance ✶ Revenue Growth ✶ Change ManagementProvided key operational leadership across the three core lending brands, focused on delivering superior customer outcomes and service metrics through sound governance and strong strategic partnerships. Managed multiple key divisional outsourcing vendor relationships.• Successfully maintained post-pandemic time to approval and settlement benchmarks, achieving a percentage volume uptick while maintaining a flat FTE headcount. Subsequently awarded ‘BOQ Group Operations Champion’ in 2022.• Streamlined cycle times, enhancing validations standards. Also introduced automated solutions to improve efficiencies, including the in-house design and deployment of a Microsoft Dynamics solution.
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Head Of Mortgage HubBoq Group Jul 2019 - Sep 2021Australia, AuOperations Management ✶ People Leadership ✶ Revenue Growth ✶ Change Management ✶ Employee Engagement ✶ Cultural Transformation Led Mortgage Hub operations across the key brands of Virgin Money Australia and BOQ, including during the COVID-19 pandemic. Managed performance and people development and built and strengthened internal and external relationships, engaging across divisions and organisational levels.• Transitioned to a Work from Home model during COVID-19 whilst maintaining business continuity and service delivery excellence. Came out of the pandemic with a 150% volume uplift, maintaining the same FTE headcount and identifying smarter operational strategies, processes and protocols.• Boosted employee engagement and morale in new and creative ways, receiving a 100% positive response from direct reports and 85% from indirect reports in 2022 Employee Engagement results. Led to the awarding of ‘BOQ Group Banker of the Year’ in 2020.
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Head Of Banking And Financing Services | Financing, Leasing And Banking OperationsBoq Group Jun 2013 - Jul 2019Australia, AuBusiness Operations Management ✶ Strategic Planning ✶ Change Project Management ✶ Risk and Compliance ✶ Business Process ImprovementManaged Banking and Financing Services operations, involving Asset Finance processing across multiple brands including Banking Operations (Deceased Estates, Government Requests and Audit Requests). Oversaw a team of approximately 80 staff and managed key vendors. Served as ASIC Responsible Manager for BOQ Credit and as a member of the Bank’s Certified Agreement Bargaining Team in 2014 and 2017.• Consolidated bank operations to a shared services model, combining all back-office functions into a single division that serviced the Bank and four subsidiary entities. United Asset Finance operations across two states into a central hub, decreasing costs through FTE reduction.• Implemented ServiceNow, which digitised requests and automated workflow across Banking Operations functions including Deceased Estates, Card Disputes and Government Requests. • Reduced paper usage by 30% for transactional mail-outs by overhauling print outsourcing.
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General Manager Operations (Acting) | Banking, Insurance, Treasury And International OperationsBoq Group Jun 2015 - Feb 2016Australia, Au
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Head Of Operations Integration | Banking, Insurance And Lending OperationsBoq Group Sep 2012 - Jun 2013Australia, Au
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Head Of National Operations | Banking, Clearing, Merchant, International And Treasury OperationsBoq Group Oct 2011 - Sep 2012Australia, Au
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Project Portfolio Manager | Enterprise Project OfficeBoq Group Oct 2007 - Oct 2011Australia, Au
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Performance Enhancement Program ManagerBoq Group Mar 2006 - Oct 2007Australia, Au
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Post Funding And Establishment Team Leader | Retail & Small Business Lending OperationsSuncorp Mar 2004 - Mar 2006Brisbane, Brisbane, Au -
Process Excellence Specialist/Six Sigma Black Belt | Customer OperationsSuncorp Sep 2002 - Mar 2004Brisbane, Brisbane, Au
Ash Wright Skills
Ash Wright Education Details
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University Of Southern QueenslandBachelor Of Business (Marketing) With Distinction -
University Of Southern QueenslandBachelor Of Arts (Journalism) With Distinction
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Six Sigma AcademySix Sigma Black Belt And Lean Practitioner
Frequently Asked Questions about Ash Wright
What company does Ash Wright work for?
Ash Wright works for Auto & General Australia
What is Ash Wright's role at the current company?
Ash Wright's current role is General Manager Claims - Assessing Growth.
What is Ash Wright's email address?
Ash Wright's email address is wr****@****ail.com
What schools did Ash Wright attend?
Ash Wright attended University Of Southern Queensland, University Of Southern Queensland, Six Sigma Academy.
What are some of Ash Wright's interests?
Ash Wright has interest in Emotional Intelligence, Social Services, Children, Technology And Innovation, Staff Development, Gardening, Economic Empowerment, Education, Reading, Human Rights.
What skills is Ash Wright known for?
Ash Wright has skills like Stakeholder Management, Retail Banking, Project Portfolio Management, Change Management, Process Improvement, Business Transformation, Business Process Improvement, Risk Management, Strategy, Operations Management, Banking, Portfolio Management.
Who are Ash Wright's colleagues?
Ash Wright's colleagues are Lauren Critchley, Kiah Luhrs, Nathan Peters, Suleman Asghar Janjua, Thomas Arato, Andrew Lowe, Mackenzie De Villiers.
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