As a seasoned business systems analyst, Generative AI specialist, and ecommerce expert, I offer comprehensive consulting services to help businesses enhance their processes, leverage cutting-edge AI technologies, and succeed in the competitive online marketplace.Over 15 years of experience in technology businesses and more than 5 years in ecommerce, I have developed a robust skill set that spans process improvement, technology implementation, and AI application development. My background enables me to provide unique insights and solutions tailored to meet the specific needs of each client.Key skills and achievements: - Ecommerce- Generative AI - LLM (Large Language Models) Application- Customer Service- Leadership- Organization- Training & Development- Technical Staff- Support environment- Helpdesk Operations- Service level agreements- Project Management - Change Management- Strategic Planning- Business Analysis- Management best practices- System Implementation- Hardware & Software Installation- Troubleshooting
Automation By Ash
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Founder And Automation ConsultantAutomation By AshOttawa, On, Ca
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Generative Ai Specialist | Ecommerce ExpertMax-Foundry.Com Aug 2021 - PresentOttawa, Ontario, Canada- Utilized deep knowledge of Generative AI to enhance ecommerce business.- Created new AI art for product designs.- Automated the AI art product design and launch processes.- Developed custom AI applications to streamline business operations and improve efficiency.
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Ecommerce Business OwnerOpenstill.Ca Sep 2019 - PresentOttawa, Ontario, Canada- Designed and manufactured physical products for home and office organization.- Partnered with overseas manufacturing companies to produce high-quality products.- Managed the logistics of shipping products to the US and Canada.- Launched and sold products on marketplaces like Amazon and Etsy.- Gained extensive experience in the end-to-end process of launching physical products, from ideation to market.
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Co-Founder & Managing DirectorTakeover Digital Inc. Aug 2017 - Oct 2019Ottawa, Canada AreaLeads strategic growth initiatives and inspires a strong client services culture at Takeover Digital. Ash is in charge of making the team as efficient as possible and his passion is coming up with killer account strategies. -
Solutions Set Engineer, National Data Analytics SmeRsm Us Llp Jun 2017 - Mar 2018Greater Denver Area -
Strategy & Operations ManagerHigh Water Advisors Oct 2014 - May 2017High Water Advisors is the world’s premiere boutique consulting organization specializing in corporate governance, risk management, compliance (GRC), and audit. With a focus on organizations running complex ERP systems such as SAP (Oracle, DB2, JD Edwards, PeopleSoft, Mainframe), we transform GRC and audit processes through insight, integration, innovation, and inspiration.We make governance, risk management, compliance and audit less painful.Services We Offer:▪ Consulting and Implementation Services▪ Coaching and Training▪ Strategy and Program Management▪ Benchmarking and AssessmentAreas We Provide Solutions For:▪ Risk Management:▪ Compliance:▪ Audit: Data Analytics, Continuous Monitoring, Complex Systems, SAP Audit▪ SAP GRC: Process Control, Access Control, Risk Management
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Customer Support ManagerAcl Services Ltd Feb 2013 - Feb 2014Vancouver, Canada Area- Manager charged with overseeing and directing the efforts of 18 technical support analysts based out of North America and Asia. - Evaluated, selected, and successfully implemented a cloud-based customer support management system that improved the efficiency of customer records and conflict resolution. - Developed core metrics and upheld service level and key performance indicators (KPIs), which provided clear indication of team’s productivity and boosted customer satisfaction. - Led staff training and development efforts, which included conceptualizing and executing a new on-boarding training plan for new hires and introducing short- and long-term development paths for support analysts -
It Project And Operations ManagerAcl Services Ltd Feb 2011 - Jan 2013Vancouver, Canada Area- Manager tasked with leading the transformation of outdated, in-house systems into cloud-based systems that modernized business processes and greatly increased operational efficiency and production.- Assessed and prioritized incoming helpdesk tickets and IT project requests, established and upheld service levels and KPIs for day-to-day operations, and facilitated daily stand-up meetings with the IT team that improved team collaboration and productivity. - Developed and implemented IT business process models on program and project management. -
Project Manager, Software Release ManagementAcl Services Ltd Mar 2010 - Jan 2011Vancouver, Canada Area- Project manager responsible for overseeing the project development lifecycle and the release of software products.- Directed weekly cross-functional meetings to coordinate efforts of all business units toward targeted goals and deadlines. -
Customer Support Escalation ManagerAcl Services Ltd Nov 2006 - Feb 2010Vancouver, Canada Area- Escalation manager charged with resolving customer issues when support analysts reached their knowledge and technical expertise limits. - Efficiently identified client issues, created optimal solutions, delivered services, and walked clients through the necessary steps to fix problems. Followed up with customers to ensure satisfaction.- Proactively provided personal, direct support for ACL key clients worldwide. - Managed weekly escalation meetings to discuss third-level customer issues with cross-functional teams.
Ashraf (Ash) Y. Education Details
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2024 Online Bootcamp On Generative Ai And Llm Application Development -
Master'S Degree -
Bachelor'S Degree
Frequently Asked Questions about Ashraf (Ash) Y.
What company does Ashraf (Ash) Y. work for?
Ashraf (Ash) Y. works for Automation By Ash
What is Ashraf (Ash) Y.'s role at the current company?
Ashraf (Ash) Y.'s current role is Founder and Automation Consultant.
What schools did Ashraf (Ash) Y. attend?
Ashraf (Ash) Y. attended Ai Accelera, Albert-Ludwigs-Universität Freiburg Im Breisgau, Trent University.
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