Asia W. Glover, Mpa Email & Phone Number

Atlanta, Ga, Us

•Serve as the lead point of contact for all customer care matters through effective relationship building and conflict resolution•Proven ability to communicate difficult, technical concepts with customers in a professional and thoughtful way•Successfully maintain, grow, and optimize existing accounts through discovery, communication, and positive customer rapport•Demonstrate technical background by identifying unique products that fit each client’s individual needs; schedule and go through demos of technical products and software to develop a deeper client understanding and promote new sales •Consistently follow up with clients to ensure customer satisfaction, consult on new offerings, and provide a high level of service•Develop and strengthen relationships with clients; hit or exceed revenue targets based on excellent client retention goals

Atlanta, Georgia, United States

•Displayed adaptability by quickly and efficiently transitioning to a remote environment•Utilized technology to maintain communication with customers, stakeholders, and team members•Recognized for creatively solving problems to retain customers and deliver high level of service•Showcases customer service skills by actively listening, providing processing support, calculating income, debt to income ratios, and loan to value, ensuring customers understand each step of the mortgage assistance process•Accurately processed mortgage loans to meet production, customer service, and quality goals•Demonstrated strengths in analytical problem solving and interpersonal communication by analyzing loan applicant reports, reviewing and making preliminary eligibility decisions, and discussing decisions with applicants

Alpharetta, Ga

•Provided subject level expertise for a loan company providing direct lending services for LGI homes•Reviewed loan applications to determine loan approvals/denials and provided credit assessments•Prepared documents for customers, submitting and overseeing individuals through each step of the process; maintained communication with clients and partners during various stages to ensure expectations were consistently met•Illustrated keen eye for detail and product/service knowledge by frequently marketing and suggesting upgrades and various high-grade amenities

Duluth, Ga

•Focused on surpassing expectations to increase customer satisfaction and drive team success•Took ownership of customer issues to follow problems through to resolution and provide team with training to improve their skills•Submitted requests to proper department to prevent re-occurring issues and recommended improvements regarding relevant processes and procedures•Oversaw database management to ensure accuracy and efficiency of department processes•Showcased adaptability by responding to a variety of tasks including answering all inbound calls, responding to customer inquiries, inputting accurate data, and following up with customers to maintain customer satisfaction

Alpharetta, Ga

•Displayed strengths in mortgage consulting by accurately completing and processing applications for various mortgages•Consistently ranked in the top 20% in terms of loan volume, pull through conversion, and customer satisfaction ratings•Supervised loan personnel and motivated team members to maintain customer service and performance standards•Ensured that all documents, and disclosure packages complied with company policies, and state/federal guidelines•Recognized for being a successful relationship builder by always achieving or exceeding sales and funding goals

Alpharetta, Ga

•Successfully expedited a time sensitive loan process and improved customer retention•Illustrated training aptitude by coaching, training, and assisting staff in product knowledge for new and tenured bankers•Maintained integrity of client data and oversaw quality assurance to ensure confidentiality of all client information•Developed financial modeling system that doubled the income, reducing costs by 30% and streamlining the transactions

Atlanta, Ga

Atlanta, Georgia, United States

Atlanta, Ga

Master Of Public Administration - Mpa, Public Administration

Activities and Societies: Alpha Kappa Alpha Sorority, Inc.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Alpha Kappa Alpha Sorority, Inc.