• I handle chat interactions, address customer inquiries, and resolve issues promptly.• My goal is to maintain high customer satisfaction through effective communication.• Actively participating in call testing to evaluate the quality of our customer service.• Identifying areas for improvement ensures consistent service delivery.• Organizing and leading weekly team meetings to foster collaboration and share important updates.• These meetings serve as a platform for knowledge exchange and alignment.• Providing coaching and mentorship to our Flexperts, helping them enhance their skills and overall performance.• Contributing to their professional growth and the overall success of our team.• Creating and managing schedules for our team to ensure optimal coverage and efficient resource allocation.• I collaborate with AT&T on additional tasks, contributing to the smooth operation of our department.• This includes handling special projects and supporting their initiatives.• Actively participating in AT&T calls to better understand our processes.• This firsthand experience allows me to provide valuable insights and suggest improvements.• Point of Contact for AT&T Support Issues and Onboarding:• Serving as the primary contact for AT&T support issues and facilitating onboarding processes.• Ensuring effective communication and timely resolution.

Oversee 3 others cooks plus assist production team of 6. Open kitchen daily, ensure meal prep is done daily, Prepare meals for 3000+ children, Place milk order, assign cooks to daily tasks. Coach team to produce meals in an orderly fashion.

Morning Grill Cook for Bertner Ave Cafeteria Located In ST. Lukes Hospital in Houstons Medical Center. Prep and cook meals for hospital staff and guests... Ensure good customer service for all customers of the hospital. Set up and continue service into lunch.. Restocking and ensuring product is available for late night shift

Certified trainer for Dennys. Prep and prepare food for customers following brand standards.