Front End Collections Supervisor
Current
May 2022 - Present
AeroLeads people directory · profile
Asia Bragg Email & Phone Number
Account Solutions Supervisor at Credit Acceptance
at
Credit Acceptance
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Account Solutions Supervisor at Credit Acceptance
Location
Ocala, Florida, United States
Company size
Who is Asia Bragg? Overview
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Quick answer
Asia Bragg is listed as Account Solutions Supervisor at Credit Acceptance at Credit Acceptance, a company with 1569 employees, based in Ocala, Florida, United States. AeroLeads shows a matched LinkedIn profile for Asia Bragg.
Asia Bragg previously worked as Front End Collections Supervisor at Credit Acceptance and Operations Supervisor at Lifestation. Asia Bragg holds Bachelor Of Applied Science - Basc, Finance And Financial Management Services, Junior from Devry University.
Company email context
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Credit Acceptance
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Profile bio
About Asia Bragg
I chose the career path of being a collections supervisor because I love coaching and developing others into strong leaders like myself. My name is Asia Bragg and I have worked in the customer service industry for over 10 years now. Throughout my time in the industry I have been a quality assurance supervisor, trainer, as well as an operations supervisor. My love for what I do is what has kept me in the industry and I want to continue to develop my skills and move into a management position where I can make a greater impact on not only our customers but also the employees we work with on a day to day basis.
Current workplace
Asia Bragg's current company
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Credit Acceptance
10 roles
Asia Bragg work experience
A career timeline built from the work history available for this profile.
Operations Supervisor
Ensure employees adhere to schedule and remain within productivity standards.Assist with resolving customer escalations.Coach and develop a team of 12 + agents and maintain KPI goals.Head of department reports and statistics.Prepare monthly/annual results and performance reports.
Mar 2021 - Mar 2022
Economic Self Sufficiency Specialist
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance.Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.Instructing.
Sep 2020 - Jan 2021
Trainer 1
Provided classroom instruction to over 15 new hires to prepare them for success as customer service representatives in Iqor's call center.Measured and reported effectiveness of training by administering tests and evaluations.Observed professional standards of conduct including behavior, attendance and attire.
Dec 2019 - Jul 2020
Training Supervisor
Assisted with development and implementation of Agent Mentor Program to contribute to raising employee engagement and product knowledge.Took part in the interviewing, hiring, training, and evaluation process.Supervised 25-30 agents in a nesting environment and provided one-on-one coaching to trainees as a result of call observations and quality.
Dec 2018 - Dec 2019
Operations Supervisor
Met or exceeded KPIs such as AHT, sales, client surveys, quality assurance, and adherence through weekly development.Created action plans based on uncovered strengths and opportunities discovered through recorded and live observations.Supervised 25 - 30 direct reports, including performance tracking, development, and accountability.Handled escalated issues.
Apr 2018 - Dec 2019
Retention Specialist
Served as an escalation representative for high level customer related issues that were complex in nature.Successfully handled intricate Sprint customer complaints related to their products and services.Mentored and assisted with the transitioning of incoming new hires from a training to production environment.
May 2017 - Apr 2018
Quality Assurance Supervisor
Conduct coaching sessions with associates and provide feedback addressing performance, product knowledge and callproductivity.Provide leadership, motivation, recognition and encouragement to positively impact overall team morale and performance.Create training materials to assist representatives with understanding required standards and guidelines.
Apr 2016 - Apr 2017
Customer Service Representative
Telecom Service Bureau
Educated clients on all phone plans availableAssisted clients in navigating the company's website, and troubleshooting any technical issues.Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.Assisted client's with processing payments.
Nov 2015 - Apr 2016
Customer Service Representative
Assisted members with their online banking log-in/enroll.Processed balance transfers on a daily basis.Responded to customer inquiries, providing information on bank accounts, policies, products, and services.Maintain up-to-date computerized customer information.
May 2015 - Oct 2015
Team & coworkers
Colleagues at Credit Acceptance
Other employees you can reach at creditacceptance.com. View company contacts for 1569 employees →
RR
Ricardo Rodriguez
Colleague at Credit Acceptance
Dunedin, Florida, United States, United States
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SP
Shy Payne
Colleague at Credit Acceptance
West Bloomfield, Michigan, United States, United States
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JA
Joe Allen
Colleague at Credit Acceptance
Grand Rapids Metropolitan Area, United States
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KM
Kendra Moore
Colleague at Credit Acceptance
United States, United States
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EM
Elizabeth Mcgowan
Colleague at Credit Acceptance
Mobile Metropolitan Area, United States
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DP
Dylan Putrus
Colleague at Credit Acceptance
Detroit Metropolitan Area, United States
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YS
Yamini Saenz
Colleague at Credit Acceptance
Atlanta Metropolitan Area, United States
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BK
Bob Klann
Colleague at Credit Acceptance
Detroit Metropolitan Area, United States
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DB
David Buckley
Colleague at Credit Acceptance
Greater Myrtle Beach Area, United States
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JG
Jasmine Grayson
Colleague at Credit Acceptance
Southfield, Michigan, United States, United States
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Ricardo Rodriguez
Colleague at Credit Acceptance
Dunedin, Florida, United States, United States
View →
SP
Shy Payne
Colleague at Credit Acceptance
West Bloomfield, Michigan, United States, United States
View →
JA
Joe Allen
Colleague at Credit Acceptance
Grand Rapids Metropolitan Area, United States
View →
KM
Kendra Moore
Colleague at Credit Acceptance
United States, United States
View →
EM
Elizabeth Mcgowan
Colleague at Credit Acceptance
Mobile Metropolitan Area, United States
View →
DP
Dylan Putrus
Colleague at Credit Acceptance
Detroit Metropolitan Area, United States
View →
YS
Yamini Saenz
Colleague at Credit Acceptance
Atlanta Metropolitan Area, United States
View →
BK
Bob Klann
Colleague at Credit Acceptance
Detroit Metropolitan Area, United States
View →
DB
David Buckley
Colleague at Credit Acceptance
Greater Myrtle Beach Area, United States
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JG
Jasmine Grayson
Colleague at Credit Acceptance
Southfield, Michigan, United States, United States
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1 education record
Asia Bragg education
FAQ
Frequently asked questions about Asia Bragg
Quick answers generated from the profile data available on this page.
What company does Asia Bragg work for?
Asia Bragg works for Credit Acceptance.
What is Asia Bragg's role at Credit Acceptance?
Asia Bragg is listed as Account Solutions Supervisor at Credit Acceptance at Credit Acceptance.
Where is Asia Bragg based?
Asia Bragg is based in Ocala, Florida, United States while working with Credit Acceptance.
What companies has Asia Bragg worked for?
Asia Bragg has worked for Credit Acceptance, Lifestation, Florida Department Of Children And Families, Iqor, and Conduent.
Who are Asia Bragg's colleagues at Credit Acceptance?
Asia Bragg's colleagues at Credit Acceptance include Ricardo Rodriguez, Shy Payne, Joe Allen, Kendra Moore, and Elizabeth Mcgowan.
How can I contact Asia Bragg?
You can use AeroLeads to view verified contact signals for Asia Bragg at Credit Acceptance, including work email, phone, and LinkedIn data when available.
What schools did Asia Bragg attend?
Asia Bragg holds Bachelor Of Applied Science - Basc, Finance And Financial Management Services, Junior from Devry University.
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