Asiah Stanton Email & Phone Number

Huntsville, Al, Us

• Leveraged advanced PowerShell scripting to automate routine tasks, significantly reducing manual workload and enhancing operational efficiency.• Successfully administered and optimized Windows Server environments (2012, 2016, 2019), including Active Directory, DNS, DHCP, GPO, and file/print services, leading to improved system performance and reliability.• Collaborated with teams across multiple locations to administer and support production environments, ensuring smooth, secure, and consistent operations.• Ensured all systems and processes complied with DoD security protocols and standards, including NIST 800-53, while distributing software updates and patches within established timelines.• Consistently communicated complex technical concepts clearly and effectively to executives, managers, and cross-functional teams, ensuring alignment with strategic goals.• Effectively managed and deployed Client/Server solutions, ensuring secure and seamless integration within both internal and external networks.• Evaluated, recommended, and implemented innovative technologies across server virtualization, network storage, and security measures, driving IT infrastructure enhancements that aligned with mission-critical goals.• Played a crucial role in maintaining security by collaborating with cybersecurity teams to ensure compliance with DoD standards, including NIST 800-53, CIS Benchmarks, and DISA STIGs. Managed timely deployment of software updates and patches.

- Developed and implemented secure authentication mechanisms for a web application, reducing the risk of unauthorized access by 50% and enhancing overall system security.- Implemented secure coding practices and performed code reviews, resulting in a 30% reduction in the number of security-related code defects and enhancing the resilience of web applications against potential attacks.- Conducted thorough penetration testing and vulnerability assessments, identifying and resolving 80% of critical security vulnerabilities in the website's infrastructure, code, and database, significantly improving the website's security posture.- Built and deployed a website from scratch with robust security measures, resulting in zero reported security breaches or data compromises within the first year of launch.

• Efficiently managed IT operations, including OS configuration, user account management, system backups, and hardware component replacement, ensuring seamless technology integration within the school system.• Provided advanced technical support, diagnosing and resolving complex end-user issues, which enhanced system reliability and reduced downtime for educational staff and students.• Led the deployment of approved software using package utilities, ensuring that installations were completed swiftly and without interrupting school operations.• Maintained clear and effective communication with school staff, fostering positive relationships and coordinating efforts to meet their IT needs.• Applied a strong understanding of information security principles, protocols, and standards to safeguard sensitive educational data and maintain compliance with security policies.• Configured and managed a wide range of end-user devices, including computers, printers, laptops, and scanners, ensuring all devices operated optimally to support educational activities.• Conducted prompt onsite and remote installation, troubleshooting, and repair tasks, minimizing disruptions to teaching and learning by quickly addressing hardware and software issues.• Educated school staff on the use of essential software platforms, including Windows, Microsoft Office, and SharePoint, empowering them to utilize educational technology more effectively and independently troubleshoot common issues.

• Implemented proactive monitoring solutions for C Spire Internet services, reducing system downtime and ensuring high uptime, thereby enhancing user experience.• Successfully migrated user data and configured network settings during hardware upgrades for numerous users, ensuring zero data loss and maintaining high satisfaction levels.• Collaborated with vendors to resolve complex technical issues related to Internet connectivity and network performance, consistently meeting SLAs and improving service reliability.• Diagnosed and resolved Tier I technical issues for C Spire Internet services through thorough research, diagnosis, and resolution, ensuring minimal downtime and optimal performance.• Educated users on operating system configuration, network setups, and software updates to enhance Internet performance and user satisfaction.• Utilized advanced diagnostic tools to conduct in-depth analysis and effectively resolve complex Internet connectivity issues, maintaining high service uptime.• Collaborated with internal teams and C Spire Support to efficiently escalate and resolve intricate technical problems, ensuring swift resolution and minimal impact on operations.• Implemented information security principles and practices to safeguard user data and reinforce network security measures, ensuring compliance with industry standards and protocols.

• Delivered top-tier technical support for Samsung appliances, resolving issues efficiently and maintaining high levels of customer satisfaction.• Diagnosed and resolved a wide range of technical issues related to Samsung appliance operating systems, software, and hardware components, ensuring optimal appliance performance.• Led the setup, troubleshooting, and configuration of Samsung appliances, enhancing the user experience by ensuring smooth and efficient operation.• Provided personalized training on Samsung appliance features and maintenance, reducing user errors and decreasing the volume of support requests.• Utilized advanced diagnostic tools for thorough analysis and effective resolution of complex technical issues, improving service quality and reducing downtime.• Streamlined onboarding processes and implemented preventive measures, which led to a reduction in incidents and improved overall operational efficiency.

• Provided expert Tier I support for a wide range of Apple products, including Macs, iPhones, iPads, and other devices, ensuring quick and effective troubleshooting, repair, and configuration.• Resolved technical issues related to Apple operating systems, applications, and hardware, delivering swift solutions that enhanced device performance and user satisfaction.• Assisted users with operating system updates and patches, ensuring their devices were secure and up to date with the latest software.• Employed advanced diagnostic tools to conduct in-depth analysis of both software and hardware issues, enabling precise and effective resolutions.• Provided valuable feedback to Apple regarding common technical issues and user experiences, contributing to ongoing product and service enhancements.• Reduced resolution time by implementing efficient documentation practices, streamlining the support process and improving overall customer experience.

Montgomery County, Alabama, United States

• Diagnosed and resolved technical issues related to computer systems, software, and hardware, ensuring the optimal performance and reliability of gaming systems within the casino.• Managed the loading and updates of operating systems on gaming devices, ensuring adherence to the NEC Life Cycle Replacement Policy for regulatory compliance and system efficiency.• Configured and maintained network-connected devices, including computers, printers, laptops, and scanners, to support seamless operations within the casino environment.• Implemented robust information security practices to safeguard sensitive data, ensuring compliance with CMMC and NIST 800-171 standards within a regulated industry.• Performed hands-on installation, troubleshooting, and repair tasks, both in person and remotely, to maintain system functionality and minimize downtime.• Installed necessary software, drivers, and security updates on gaming devices, coordinating with internal teams and external vendors to ensure comprehensive support.