Asiah Stanton Email & Phone Number

Huntsville, AL, US

• Leveraged advanced PowerShell scripting to automate routine tasks, significantly reducing manual workload and enhancing operational efficiency.
• Successfully administered and optimized Windows Server environments (2012, 2016, 2019), including Active Directory, DNS, DHCP, GPO, and file/print services, leading to improved system performance and reliability.
• Collaborated with teams across multiple locations to administer and support production environments, ensuring smooth, secure, and consistent operations.
• Ensured all systems and processes complied with DoD security protocols and standards, including NIST 800-53, while distributing software updates and patches within established timelines.
• Consistently communicated complex technical concepts clearly and effectively to executives, managers, and cross-functional teams, ensuring alignment with strategic goals.
• Effectively managed and deployed Client/Server solutions, ensuring secure and seamless integration within both internal and external networks.

- Developed and implemented secure authentication mechanisms for a web application, reducing the risk of unauthorized access by 50% and enhancing overall system security.- Implemented secure coding practices and performed code reviews, resulting in a 30% reduction in the number of security-related code defects and enhancing the resilience of web.

• Efficiently managed IT operations, including OS configuration, user account management, system backups, and hardware component replacement, ensuring seamless technology integration within the school system.
• Provided advanced technical support, diagnosing and resolving complex end-user issues, which enhanced system reliability and reduced downtime for educational staff and students.
• Led the deployment of approved software using package utilities, ensuring that installations were completed swiftly and without interrupting school operations.
• Maintained clear and effective communication with school staff, fostering positive relationships and coordinating efforts to meet their IT needs.
• Applied a strong understanding of information security principles, protocols, and standards to safeguard sensitive educational data and maintain compliance with security policies.
• Configured and managed a wide range of end-user devices, including computers, printers, laptops, and scanners, ensuring all devices operated optimally to support educational activities.

• Implemented proactive monitoring solutions for C Spire Internet services, reducing system downtime and ensuring high uptime, thereby enhancing user experience.
• Successfully migrated user data and configured network settings during hardware upgrades for numerous users, ensuring zero data loss and maintaining high satisfaction levels.
• Collaborated with vendors to resolve complex technical issues related to Internet connectivity and network performance, consistently meeting SLAs and improving service reliability.
• Diagnosed and resolved Tier I technical issues for C Spire Internet services through thorough research, diagnosis, and resolution, ensuring minimal downtime and optimal performance.
• Educated users on operating system configuration, network setups, and software updates to enhance Internet performance and user satisfaction.
• Utilized advanced diagnostic tools to conduct in-depth analysis and effectively resolve complex Internet connectivity issues, maintaining high service uptime.

• Delivered top-tier technical support for Samsung appliances, resolving issues efficiently and maintaining high levels of customer satisfaction.
• Diagnosed and resolved a wide range of technical issues related to Samsung appliance operating systems, software, and hardware components, ensuring optimal appliance performance.
• Led the setup, troubleshooting, and configuration of Samsung appliances, enhancing the user experience by ensuring smooth and efficient operation.
• Provided personalized training on Samsung appliance features and maintenance, reducing user errors and decreasing the volume of support requests.
• Utilized advanced diagnostic tools for thorough analysis and effective resolution of complex technical issues, improving service quality and reducing downtime.
• Streamlined onboarding processes and implemented preventive measures, which led to a reduction in incidents and improved overall operational efficiency.

• Provided expert Tier I support for a wide range of Apple products, including Macs, iPhones, iPads, and other devices, ensuring quick and effective troubleshooting, repair, and configuration.
• Resolved technical issues related to Apple operating systems, applications, and hardware, delivering swift solutions that enhanced device performance and user satisfaction.
• Assisted users with operating system updates and patches, ensuring their devices were secure and up to date with the latest software.
• Employed advanced diagnostic tools to conduct in-depth analysis of both software and hardware issues, enabling precise and effective resolutions.
• Provided valuable feedback to Apple regarding common technical issues and user experiences, contributing to ongoing product and service enhancements.
• Reduced resolution time by implementing efficient documentation practices, streamlining the support process and improving overall customer experience.

Montgomery County, Alabama, United States

• Diagnosed and resolved technical issues related to computer systems, software, and hardware, ensuring the optimal performance and reliability of gaming systems within the casino.
• Managed the loading and updates of operating systems on gaming devices, ensuring adherence to the NEC Life Cycle Replacement Policy for regulatory compliance and system efficiency.
• Configured and maintained network-connected devices, including computers, printers, laptops, and scanners, to support seamless operations within the casino environment.
• Implemented robust information security practices to safeguard sensitive data, ensuring compliance with CMMC and NIST 800-171 standards within a regulated industry.
• Performed hands-on installation, troubleshooting, and repair tasks, both in person and remotely, to maintain system functionality and minimize downtime.
• Installed necessary software, drivers, and security updates on gaming devices, coordinating with internal teams and external vendors to ensure comprehensive support.