Asia Joseph Email & Phone Number

- Oversee 30-40 client accounts simultaneously throughout onboarding cycle to achieve go-live time frames and adoption utilization goals. -Improve client productivity by identifying their pain points and implementing solutions that automate processes and streamline operations. -Train and guide clients in hospitality industry best practices and configuration set up of cloud-based applications.

Greater New York City Area

- Trained new associates within the guest services department on hotel specific standard operating procedures, property management, and point-of-sale systems. -Tracked and monitored guest satisfaction, through the use of Medallia, a cloud-based digital platform, to measure and improve hotel personalized services. - Utilized multiple hotel systems for identifying guest’s needs and revenue opportunities, resulting in upsell opportunities and room revenue increase.

Horsham, Pa

-Evaluated brand standards for 200+ hotels while achieving a 97% average client satisfactory rating from hotel general managers and owners. -Strengthened brand loyalty through the presentation of action plans to key property-level executives that identified areas of improvement.-Developed and analyzed comprehensive data while implementing approved methodologies to detect corporate compliance levels.-Consulted with hotel executives, ensuring brand consistency and customer experience requirements were implemented at the property level.

Columbia, Md

-Managed on-site implementation cycle for 30+ small to large-scale hotels and resorts to include database server and property management system configuration set up and modification. -Facilitated on-site training classes of up to 15 students, serving as a mentor and systems expert for management and frontline employees. -Collaborated with project managers and third-party vendors to document on-site project milestones and ensure project stayed within implementation time frame.-Investigated and resolved all on-site hardware and software issues relating to project install.

Greater Atlanta Area

- Created sales lead material for three Courtyard Hotels in the Atlanta area. Efforts were credited as instrumental in accurately tracking potential leads and optimizing sales opportunities. - Developed and sustained relationships with potential and existing clients by attending sales blitz with managers, conducting guest room and property tours, and providing effective administrative support to General Manager, DOS, and corporate and leisure sales managers. - Created and maintained accurate and up-to-date client records, sales proposals, BEOs, and billing invoices.- Organized meetings and events by finalizing the details with clients to include: F&B requests, audio-visual requirements, and conference room set-ups.

Greater Atlanta Area

- Helped improve guest satisfaction scores by 20%, resulting in the hotel becoming the number one Courtyard by Marriott in the Atlanta area in 2007. - Appointed to Lead Trainer of all new guest service representatives by Front Office Manager.- Accurately routed and pre-blocked group reservations to the appropriate group house account to minimize billing errors and wait time during check-in. - Successfully handled numerous reservations, in-house guest requests, and guest complaints simultaneously while adhering to Marriott’s “Spirit to Serve” philosophy. - Processed guest reservations, registrations, payments, and departures accurately and efficiently.