Asia Santos Magalhaes Email and Phone Number
A mother, a wife, a daughter , a sister a friend and in the business as a logistics professional for 2 decades!In the bustling world of global logistics, my passion for people grew, inspite the growth of AI, we are stil in a H2H businesss. I realized that the heart of every successful operation lies not just in efficient processes and numbers, but in the relationships we build. Each interaction—whether with a client, a team member, or a partner—has the potential to drive success and foster collaboration.As I navigate in my career, I make it a priority to learn continuously and focus on understanding the unique needs of those around me. I believed that when people feel valued and engaged, they bring their best selves to work. This philosophy guided me in my roles, from managing warehouse operations to leading strategic initiatives as leader in all roles I have accomplished until now.The turning point in my career came when I joined Agility as the National Contract Logistics Director. Over six transformative years, I crafted and executed comprehensive business strategies that optimized operations across Europe.I learned that empowering my team through mentorship and support not only enhanced their performance but also created a culture of innovation. By encouraging open communication and collaboration, I saw firsthand how ideas flourished, and challenges were met with enthusiasm.Ultimately, my journey in logistics has been as much about the connections I’ve made as the goals I’ve achieved. I remain dedicated to cultivating these relationships, knowing they are the foundation of a thriving business and a fulfilling career.I am grateful for all the enthusiastic leaders who have crossed my path throughout my journey. Their encouragement to be bold and to never fear failure has been invaluable. They taught me that setbacks are simply stepping stones to growth and innovation. Their support instilled in me the confidence to take risks, embrace challenges, and pursue ambitious goals. Each mentor and role model inspired me to push my limits and strive for excellence, reminding me that true leadership is about uplifting others and fostering a culture of resilience and creativity. I carry the lessons with me as I continue to navigate the dynamic world of logistics.
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National Logistics DirectorEmons PortugalPorto, Pt -
Global Account DirectorTransnautica Global Logistics, Sa Sep 2022 - PresentPortugalCreation of a new Customer Experience department from the ground up, focusing on driving customer-centric initiatives and improving overall satisfaction. This involved developing a comprehensive strategy, aligning cross-functional teams, and implementing processes that enhanced customer engagement, feedback loops, and service delivery. By leveraging data insights and customer feedback, we were able to significantly improve the customer journey, resulting in higher retention rates and increased customer loyalty. -
National Contract Logistics DirectorAgility Aug 2017 - Aug 2022• From 2 customers - 500m2 to 20 customers and 40.000m2 with successfull results.Business Strategy and Execution for Contract Logistics with owned and warehousing providers including selection, agreements and ongoing performance - 40.000 m2• Ensure effective operational planning for all integrated logistics functions to optimize business unit results• Build, retain and develop high performing teams through the delivery of an effective people and organization strategy that includes effective employee engagement, mentoring, coaching and succession planning. • Develop sales strategies, target lists, and volume growth• Develop strategies, target lists, and volume growth for domestic distribution• Communicates and ensures execution of strategies by potentializing international customers and working with other countries in the Agility group. -
Business Development Director - Contract LogisticsAgility Apr 2017 - Jan 2018Portugal• From 500k€ to 4,5Mk€ revenue per year in new customers.Contacted potential clients to establish rapport and arrange meetings.• Planned and oversaw new marketing initiatives.• Increased the value of current customers while attracting new ones.• Found and developed new markets and improved sales.• Attended conferences, meetings, and industry events.• Developed quotes, tenders and proposals for clients.• Established goals for the development team and business growth and ensured they are met. -
Business Development ManagerLuís Simões Logística Integrada, S.A. Mar 2011 - Apr 2017Portugal• Participation and development of National and International Tenders• Prospect for new clients by developing a robust pipeline of new business coming in to the company• Thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors• Set up meetings between client decision makers and company’s practice leaders/Principals• Participate in pricing the solution/service• Participate in designing operations with Projects Team• Attendance to industry functions• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. • Research and develop a thorough understanding of the company’s people and capabilities. • Understand the company’s goal and purpose so that will continual to enhance the company’s performance. -
Customer Service ManagerLuis Simões May 2010 - Mar 2011Ermesinde• Team leadership , recruit, train and appraise new staff• Update Customer service policies and procedures.• Analyze and troubleshoot complex problems, then propose solutions.• Implementation of KPI´s (Key performance indicators ) for key clients . • Maintain team to focus on quality service and team objectives. • Grow and retain existing accounts by presenting new solutions and services to clients.• Introduction of Lean management for Customer Care department• Ensure timely collections • Meetings with clients to assure assumptions, KPI´s, etc -
Warehouse Operational ManagerRangel Apr 2009 - Apr 2010Maia - PortugalImplementation of two new projects in the warehouse• Strategically manage warehouse in compliance with company’s policies and vision• Oversee receiving, warehousing, distribution and maintenance operations• Setup layout and ensure efficient space utilization• Initiate, coordinate and enforce optimal operational policies and procedures• Adhere to all warehousing, handling and shipping legislation requirements• Maintain standards of health and safety, hygiene and security• Manage stock control and reconcile with data storage system• Prepare annual budget -
National Customer Service ManagerRangel Mar 2003 - Apr 2010Maia - PortugalCustomer Care Manager• Plan, coordinate and organize projects and schedules, • supervise, mentor and develop administrative staff, • decision-making capabilities and attributes. • Developing reports and composes, critiquing and editing correspondence, as well as interfacing effectively with all levels of personnel. • Responsible for dealing with claims and insurance of Europeans freight forwarding clients of the company• Leadership , recruit, train and appraise new staff, • Update Customer service policies and procedures.• Analyze and troubleshoot complex problems, then propose solutions.• Document Scanning management -
Regional Customer Service CoordinaterRangel Mar 2003 - Oct 2009Maia - Portugal -
Claim And Risk Manager - National & International Transport- Vice Presidente AssesorRangel Mar 2001 - Mar 2003Maia - Portugal• Reduction of 1M euros per year in sinisters and claims.Working independently to plan, coordinate and organize projects and schedules for Vice-President of the Group• Supervise, mentor and develop administrative staff, • Decision-making capabilities and attributes • Developing reports and presentations for meetings• Critiquing and editing correspondence• Interfacing effectively with all levels of personnel. • Responsible for dealing with claims and insurance of Europeans freight forwarding clients of the company -
Customer CareRangel Dec 1999 - Mar 2001Ermesinde• Managing the collection , cross-docking and international transport of customers shipments• Managing claims and sinisters under the Portuguese domestic transport and CMR Convention• Analyses and preparation of Customer Cares Department Reports.
Asia Santos Magalhaes Education Details
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Master Of Business Administration - Mba -( On Going ) -
AgilityGlobal Commercial Development Excellence Program -
Instituto Superior De EspinhoHotel Business Administration
Frequently Asked Questions about Asia Santos Magalhaes
What company does Asia Santos Magalhaes work for?
Asia Santos Magalhaes works for Emons Portugal
What is Asia Santos Magalhaes's role at the current company?
Asia Santos Magalhaes's current role is National Logistics Director.
What schools did Asia Santos Magalhaes attend?
Asia Santos Magalhaes attended Eneb - Escuela De Negocios Europea De Barcelona, Agility, Instituto Superior De Espinho.
Who are Asia Santos Magalhaes's colleagues?
Asia Santos Magalhaes's colleagues are Pedro Neves, Sónia Cruz, Carla Raimundo, Tiago Schmidt, Nando Miranda, Bruna Garcia Vaz Pinto, Bruno Paiva.
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