Asia Walker Email & Phone Number

Charlotte, Nc, Us

United States

Led a national-level program team for the RFS Progressive Turnout Project "PTP" with a focus on client goals and stakeholder engagement as well as people management. Managed all operations, program staff, joint efforts and implementation with recruitment team, Reviewed employee onboarding and completed offboarding for all staff, reviewed data an quality control reports, and two shipping facilities. Facilitated office supply orders, managed inventory, and worked closely with business operations on payroll issues promptly.

• Assist the National Program Director and VP Head of Operations in managing the whole program staff, operations, recruitment, data, quality control, training, administrative, and human resources functions • Oversee our largest project ever with the company for voter registration. PTP consisting of 6 battle ground states: PA, GA, NC, AZ, WI, MI• Process employee onboarding and offboarding while ensuring compliance with state and federal laws • Oversee two shipping facilities located in Atlanta, Ga and Pittsburgh, PA. • Oversee 6 State Operations Directors, 2 operations associates, cross manage state leads, canvass coordinators and field staff• Process office supply orders and managing inventory and other administrative tasks • Work with company staff to ensure payroll information is entered correctly and pay issues are resolved in a timely manner.• Facilitated interviews for State Operations Directors, Project Directors, Canvass Coordinators, Shipping Associates, Shipping Directors, and Operations Associates• Assist Senior Project Director and Head of Operations with salaried staff management• Use tools such as Slack, Google suite, Excel Spreadsheets, Minivan, Action Id, Aircall, Briefing trackers, USPS click n ship as well as pirate ship for shipping, Calendly, Zoom, and Google Meet to name a few• Utilize applications such as Clear Co, Paycom, Checkr, Asana, Loom• Audit data entry on 6 state specific toolkits • Assist with Voter contact and Voter Registration Campaigns

• Work with the Project Director and the National Operations team to implement and maintain robust human resources and operations processes for the program • Manage project-specific payroll records for all employees through the Paycom platform. Ensured payroll information was entered correctly and all pay issues were resolved in a timely manner. • Ensured an efficient allocation of supplies and resources throughout the program • Process employee onboarding and offboarding while ensuring compliance with state and federal laws• Facilitated interviews and verification of employment and I9 Verification process • Assisted with hourly staff management and canvassers• Used tools such as Slack, Google suite, Excel Spreadsheets, toolkits• Utilized several applications: Clear Co, Checkr, Paycom, Action ID, Blocks,• Data Entry• Assisted with Voter contact and Voter Registration Campaigns • Oversee the daily and long-term project operation’s needs, often including multiple offices located throughout a region• Manage a team of Operations Associates

Charlotte, North Carolina, United States

✔️ Offered coaching, consulting, and mentorship programs tailored for small businesses and entrepreneurs, specializing in business scaling, branding, and marketing. Cultivated enduring client relationships and garnered numerous referrals.• Developed comprehensive weekly coaching session materials, masterclasses, lesson plans, budget reports, and digital products, resulting in an impressive 97% completion rate• Conducted over 70 one-on-one coaching sessions and consultations, providing personalized services to clients.• Advised small businesses on matters including business taxes, completion of Schedule C 1040 Profit and Loss Forms, and the importance of maintaining clear separation between business and personal expenses.• Provided consultations on personal credit and financial literacy, offering support with credit repair initiatives.

United States

• Coached and overseen the creation, implementation, and management of various small businesses and entrepreneurs brand social media strategies. • Successfully created landing pages, e-commerce websites through shopify, wix, and squarespace. As well as implemented and integrated other contributors for driving leads, conversions, and sales for their businesses.• Contributed to creating content calendars, developing engaging posts, monitoring social media channels, responding to coments and messages, automating systems, analyzing performance metrics across multiple social media platforms, and adjusting strategies for target audiences. • Collaborated on marketing campaigns, PR, and design teams to ensure cohesive brand messaging across platforms. Additionally stayed up-to-date with trends and changes in social media algorithms to optimize performance.

Raleigh, North Carolina, United States

• Lead, coach, and manage the day-to-day activities of the regional team, overseeing all aspects of the offices management and team members accountability in the region. • Day-to-day management of other members of the project team, including Regional Office Directors, Canvass Managers, Team Leads, and Canvassers. • Support National Program leadership in recruitment and training efforts, and collaborate with other departments to ensure regional offices have the necessary resources for successful operations. • Analyze daily and weekly reports to track progress to goals and implement rigorous quality control measures • Maintain close communication and engagement with client stakeholders in partnership with Next Gen leadership • Ensure reporting and accountability protocols are followed to provide up-to-date, actionable data and information to leadership. • Manage all operations of the regional office and team.

Charlotte, North Carolina, United States

• Conducted both group and one-on-one makeup classes, providing comprehensive coaching and guidance across all facets of makeup artistry, ranging from natural glam to full glam photoshoots and weddings.• Spearheaded the recruitment and onboarding of 5 employees, resulting in a $17,000 increase in company revenue during the first quarter, while also modernizing company services and offerings. • Holds certification as a Lash Technician and Licensed Makeup Artist • Engaged in brand partnerships with leading cosmetic brands including Elf Cosmetics, Black Opal, Smash box, Morphe and Tarte to name a few. Also collaborating with fellow social media influencers and beauty enthusiasts. • Founded and managed a personal line of cosmetic products, featuring liquid lip stains, lip glosses, lashes, lip scrubs, and an array of beauty essentials as a retail entrepreneur.

✔️• Trained and managed team members on strategies aimed at optimizing productivity, fostering collaboration, and achieving project milestones effectively. By training the staff it enhanced customer service, brand awareness and product knowledge, and selling techniques.• Reworked merchandising and promotional planning to elevate sales by 30% in an extremely competitive and dynamic market in the fourth quarter. • Implemented salesforce software, quality control procedures, inventory control, merchandising, and financial reports/schedules, enhancing operational efficiency within a fast-paced, high-stress workplace. Managed seven employee schedules and a store budget of $475,000.

Columbia, Missouri Area

✔️Noted for vital contributions in teaching store managers to handle customer concerns and complaints, increasing average customer satisfaction ratings despite challenges.✔️Delivered detailed project reports and milestone updates in facilitating record-breaking sales growth.• Implemented innovative new procedures for managers to use for their facilities to secure and retain clients, many of which were recognized and adopted as a gold standard.• Oversaw the end-to-end development of a training program to address attrition rates within the first two months. This resulted in 25 new employees onboarded with 95% satisfaction and a reduction in training time by 10% year-over-year• Implemented work management software to plan project and communicate daily tasks to 20+ employees

✔️• Supervised a team of 23 to grow customer base by 30%+ annually, including boosting sales via the formalization of follow-up calls and site visits.• Earned recognition as one of the Top 5 Performers in our department 2012, 2013, and 2014.• Managed annual operating budget of $75,000 as well as $15,000 vendor budget.• Customer Success Manager-Ranked as a Top 5 Performer at Phone Smart, growing the customer base by 30%+ via superior service.• Achieved recognition as one of the Top 5 Performers in our department for conversions and customer service, increasing upselling and cross-selling. - Implemented processes to formalize follow-up calls and site visits, leading to a 30%+ annual growth in customer base.

Leadership development