Played a pivotal role, as assistant volunteer coordinator, in supporting the festival's volunteer program to ensure a successful event. Responsibilities included:Volunteer Recruitment: Collaborated in recruiting and engaging volunteers specifically for the Orlando Fringe Festival, ensuring an adequate number of volunteers for the event.Orientation and Training: Assisted in the design and delivery of volunteer orientation and training programs tailored to the festival's unique needs and activities.Scheduling and Coordination: Worked closely with the Volunteer Coordinator to create and manage volunteer schedules, guaranteeing proper coverage during the festival's busiest period.Volunteer Support: Provided dedicated support to festival volunteers, addressing their inquiries and ensuring their positive experience throughout the festival.Event Logistics: Played a key role in organizing volunteer logistics during the festival, including check-in procedures, volunteer assignments, and timely issue resolution.Data Management: Maintained accurate volunteer records and documented hours specific to the festival, generating reports for evaluation and recognition.Communication: Facilitated communication between volunteers, staff, and festival management to ensure the smooth execution of the Orlando Fringe Festival.Problem-Solving: Effectively resolved volunteer-related issues and challenges, contributing to the overall success of the annual event.As an Assistant Volunteer Coordinator, contributed to the festival's achievement by helping in creating a well-structured volunteer program tailored to the unique demands of this annual event, enhancing community engagement with the arts and culture during this exciting time of the year.

Led the development and implementation of the Medicare Coverage Database's first API, overseeing its design, analysis, and execution.Conducted data analysis and utilized user modeling techniques to recreate and troubleshoot issues, ensuring seamless performance.Leveraged Cypress for testing and quality assurance, guaranteeing the reliability and functionality of critical components.Created monthly usage reports for various applications by utilizing SQL and Excel, offering valuable insights into application performance and user behavior.Played a crucial role in project management, employing Agile methodologies and tools such as JIRA and TestRail for efficient workflow management.Possess a strong analytical skill set, delivering actionable recommendations and supporting strategic decision-making for project success.

As the Operations Manager at the Dwana Smallwood Performing Arts Center, this professional held a multifaceted leadership position with a range of responsibilities:Key Accomplishments:Building Maintenance Oversight: Oversaw all aspects of building maintenance to ensure safety and functionality.Emergency Preparedness Manual: Drafted and created a comprehensive emergency preparedness manual, emphasizing a commitment to safety.Stage Management: Managed the stage production for all program performances, ensuring their smooth execution.Website Management: Maintained and updated the organization's website with the latest events, fundraisers, and program information.Payroll Processing: Processed payroll on a regular basis, demonstrating strong financial acumen.Contract Drafting and Execution: Drafted and executed contracts with instructors, guest artists, musicians, and other stakeholders.Fundraising Events: Created and facilitated fundraising events, contributing to the organization's financial health and sustainability.Private Events Staff: Managed private events, ensuring that individuals could successfully rent the space for their personal events, highlighting strong customer service and event coordination skills.Mindbody Configuration: Managed the configuration of Mindbody classes, programs, and workshops and effectively managed client enrollment.Client Engagement: Regularly stepped in as reception, answered phones, engaged with clients, and ensured students' punctuality and adherence to uniform standards.

Oversee the layout, set-up and strike of shows and special events.Assists with prop design and construction.Troubleshooting at live shows and events including musical equipment, lighting, sound, props, plumbing, water pumps, cleaning crew, beverage service and sales, box office, and POS system.Team communication for scheduling, show and event details, payroll, craft services, inventory, rehearsals, and vendor relations.Oversee inventory including stock levels, ordering, delivery coordination, loss prevention and revenue strategy.Hiring and management of cleaning crew.Participated in post-show notes sessions.Communication with Production Manager regarding performance quality, team morale, and artistic integrity.Load in and strike off site shows and events.Assist the producer with various office, venue and production tasks.