Asif A Email and Phone Number
I am an enthusiastic and fun-loving individual who believes in enjoying the work I do. To stay motivated and passionate about learning, I strive to create a positive and engaging environment around me. I value feedback from my managers and colleagues and use it to improve my skills and the quality of my work. I am a quick learner who is committed to continuous growth. One area I am working on is focusing on learning one thing at a time, which helps me maintain clarity but can sometimes limit multitasking.
Flipkart
View- Website:
- flipkart.com
- Employees:
- 27923
-
Customer Service ManagerFlipkart Apr 2023 - PresentBengaluru, Karnataka, India -
Assistant ManagerFlipkart Mar 2020 - Apr 2023Bengaluru Area, India -
Team LeadFlipkart Jan 2017 - Mar 2020IndiaLeading a team of 15 member to drive the high quality performance on social media escalation calls.- On an average team use to handle ~350 case per day to ensure customer issues are addressed.- We could deliver good resolution rate at 85% on customer experience.- Q2R was trending at ~180 hrs - In month team was capable to get 100+ Appreciation on Social platform, out of that we use to have 10 customer bliss.- Based on Cx VOC we use to fix least 5 problems in process. ( Catalog error, process gap & tech issue ) -
Current Status (Social Media Specialist)Flipkart Sep 2015 - Jan 2017- Manage all report, like in an out of day to day complaints & query's.- Sending over all complaints report to managers.- Handling high level escalations. - Helping out my colleague with any sort of query's, which they have related to customer concerns. - Floor support ( Acting like a lead ). - Working on projects like; High ageing cases to find out a alternative and close it on priority to gain customer trust. -
Operational SpecialistFlipkart Sep 2013 - Jan 2015Doing follow up's and updating all customer complaints and queries in tracker. (Back end Support)
Asif A Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Asif A
What company does Asif A work for?
Asif A works for Flipkart
What is Asif A's role at the current company?
Asif A's current role is Service recovery Ops Manager at Flipkart.
What schools did Asif A attend?
Asif A attended Al-Ameen Arts, Science & Commerece College, Hosur Road, Bangalore-27.
Who are Asif A's colleagues?
Asif A's colleagues are Sumit Singh, Subham Rout, Ajith Prabhu Sidharaj, Sam Parvani, Suraj Kumar, Parveen Singh, Vivek Kumar.
Not the Asif A you were looking for?
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Asif Ali A
Human Resources Recruiter | Passionate About Talent Acquisition | Building High-Performance Teams | Talent Sourcing | Ex-Kgisl MicrocollegeCoimbatore
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