Program Manager overseeing a $5-7 million joint investment program between TCS and Best Buy, driving operational efficiencies and strategic growth.• Led digital transformation initiatives, optimizing product lifecycle management and improving operational efficiency by 12%.• Utilized data analytics to inform and enhance product features, boosting user satisfaction and engagement metrics.• Aligned technology strategies with business objectives, delivering measurable outcomes… Show more Program Manager overseeing a $5-7 million joint investment program between TCS and Best Buy, driving operational efficiencies and strategic growth.• Led digital transformation initiatives, optimizing product lifecycle management and improving operational efficiency by 12%.• Utilized data analytics to inform and enhance product features, boosting user satisfaction and engagement metrics.• Aligned technology strategies with business objectives, delivering measurable outcomes and fostering long-term innovation.• Managed senior stakeholder relationships, ensuring alignment with business goals and successful program adoption.• Mentored junior team members, fostering a collaborative environment and facilitating knowledge transfer. Show less

Led the development and management of a comprehensive QA automation suite, custom-built for Best Buy's mobile and web platforms. The suite aimed to elevate testing standards, enhance product quality, and streamline agile development processes.• Spearheaded the evolution of the QA framework, enhancing mobile and web testing standards and driving product optimization.• Leveraged data analytics to improve testing efficiency by 30%, ensuring effective and timely product… Show more Led the development and management of a comprehensive QA automation suite, custom-built for Best Buy's mobile and web platforms. The suite aimed to elevate testing standards, enhance product quality, and streamline agile development processes.• Spearheaded the evolution of the QA framework, enhancing mobile and web testing standards and driving product optimization.• Leveraged data analytics to improve testing efficiency by 30%, ensuring effective and timely product iterations.• Managed cross-functional agile teams, ensuring seamless integration of the QA suite into the product development lifecycle.• Fostered cross-team collaboration, refining the automation framework to ensure consistency and quality across platforms.• Defined KPIs and utilized data-driven strategies to track performance and identify optimization opportunities. Show less

Led the development of the 'Help Center' feature for Best Buy's mobile app, empowering users with self-service options and significantly reducing dependency on traditional support channels like call centers and support tickets. By leveraging user behavior insights and prioritizing intuitive design, the feature enhanced customer experience, driving engagement and operational efficiency.• Spearheaded the feature’s development, aligning it with business goals and user needs to enhance… Show more Led the development of the 'Help Center' feature for Best Buy's mobile app, empowering users with self-service options and significantly reducing dependency on traditional support channels like call centers and support tickets. By leveraging user behavior insights and prioritizing intuitive design, the feature enhanced customer experience, driving engagement and operational efficiency.• Spearheaded the feature’s development, aligning it with business goals and user needs to enhance customer support.• Led cross-functional teams for timely and high-quality feature delivery and seamless app integration.• Optimized feature usability through data-driven design, increasing engagement by 19.8%.• Conducted user behavior analysis to identify pain points and guide strategic product enhancements.• Established KPIs and implemented performance tracking to drive iterative improvements and maximize user satisfaction. Show less

Spearheaded the development of an enterprise survey management platform, empowering 200,000 users in its first year to create, launch, and analyze surveys. The platform drove organization-wide survey initiatives, delivering actionable insights that optimized processes and informed strategic decisions.• Directed the platform’s development and successful launch, enabling extensive survey capabilities and driving organizational insights.• Managed senior stakeholder relationships… Show more Spearheaded the development of an enterprise survey management platform, empowering 200,000 users in its first year to create, launch, and analyze surveys. The platform drove organization-wide survey initiatives, delivering actionable insights that optimized processes and informed strategic decisions.• Directed the platform’s development and successful launch, enabling extensive survey capabilities and driving organizational insights.• Managed senior stakeholder relationships, ensuring platform adoption and alignment with business objectives.• Integrated advanced analytics to provide actionable insights, enhancing data-driven decision-making.• Led cross-functional teams, aligning on vision and execution while applying agile methodologies to streamline development.• Conducted post-launch reviews to incorporate feedback and continuously improve the platform. Show less

Led the adoption of Knome, an enterprise collaboration platform that streamlined communication, collaboration, and knowledge sharing across teams and departments. Successfully implemented strategies to ensure seamless platform integration and high user engagement.• Conducted in-depth requirements gathering to tailor the platform to organizational needs.• Developed and executed implementation and deployment strategies, ensuring seamless integration and high user engagement.•… Show more Led the adoption of Knome, an enterprise collaboration platform that streamlined communication, collaboration, and knowledge sharing across teams and departments. Successfully implemented strategies to ensure seamless platform integration and high user engagement.• Conducted in-depth requirements gathering to tailor the platform to organizational needs.• Developed and executed implementation and deployment strategies, ensuring seamless integration and high user engagement.• Led change management initiatives to drive user adoption and secure stakeholder buy-in.• Delivered compelling product demonstrations, showcasing the platform’s value and facilitating successful adoption. Show less

Worked for a leading European bank based out of Brussels, Belgium. Gained good knowledge about their consumer lending business. My role in the team:• Business functionality SME - helped the team to understand the involved business process and ensure 100% functional coverage• Spearheaded a team of 3 members which was basically responsible for the Quality Management of computer programs written for the maintenance of Business Systems used by a major Insurance client in… Show more Worked for a leading European bank based out of Brussels, Belgium. Gained good knowledge about their consumer lending business. My role in the team:• Business functionality SME - helped the team to understand the involved business process and ensure 100% functional coverage• Spearheaded a team of 3 members which was basically responsible for the Quality Management of computer programs written for the maintenance of Business Systems used by a major Insurance client in Belgium• Responsible for the Analysis of business process and creation of Business Process Flow Diagrams• Responsible for on-time and on-budget delivery of projects• Responsible for Justifying business benefits to customers and maintaining a good relationship with them Show less

• Responsible for the maintenance of computer programs written for the Business Systems used by a major Insurance client in Belgium• Responsible for on-time and on-budget delivery of projects• Responsible for the understanding of IT Systems of the client and delivering Unified Modelling Language (UML) Diagrams