Data Analyst
CurrentResponsible for a range of data management tasks, such as reviewing and validating data sources, developing and implementing data quality standards, and policies. Examine data, processes, and technologies to determine the current state and critical problems of internal agency functions.Improved data accuracy by implementing data validation checks reduced errors by 70%.Utilize Power Automate to create automated workflows to streamline repetitive tasks and processes, automated data collection, created ticket-system with approvals, resulted enhanced department efficiency. Automated report generation using SQL scripts, reducing report generation time by 80% and freeing up 25 hours per month for worker.Identify trends in worker caseload through the analytics dashboard, helping the program manager to adjust caseload standards, appropriate staffing levels, increased in quality delivery of services by 25% and decreased turnover 6%.Consults with stakeholders to define key performance indicators (KPIs) for programs, build and deliver executive dashboards to track business performance for data-driven decision making.Utilize a range of database systems such as Data Warehouse (DWH), Homeless Management Information System (HMIS), and Salesforce to compile comprehensive analyses and reports.Proficient in leveraging analytics tools like Power BI, SAP, and Qlik Sense to analyze data and generate insights for decision-making, identify trends, patterns, and correlations, and create visualizations such as charts, graphs and dashboards to present findings effectively. Provided temporary support to Homeless Management Information System (HMIS) as an interim data administrator to assist with the operations of the six homeless solution programs.Delivered interim support to Harmony (case management system) users by handling day-to-day system administration tasks, creating custom reports, and fulfilling system administrator responsibilities.