Asif Khan Email & Phone Number

Islāmābād, Pakistan

Islamabad

• Microsoft Cloud Product Support to Small, Mid and Enterprise Customers.• Microsoft CSP Program and providing Technical Support to customers.• Office 365 and Microsoft Azure Support and Troubleshooting• Office 365 Migrations from Exchange 2007, 2010, 2013 IMAP and POP• Microsoft Azure Administration and Troubleshooting.• Responding to customer queries immediately and make arrangements to provide solutions according to defined SLAs.• Remote Session using Cisco WebEx to remotely troubleshoot.• Providing appropriate resolution and steps that should be taken in a particular situation. • Prioritize work based on emergency or urgent requirements. • Find out the exact nature of problems related to software. • Keeping a detailed account of all the problems in the ticketing system for later referral. • Staying updated with the Symantec’s product knowledge including required certifications.• Answering the phone calls of customers and resolve their issues relating to Microsoft Azure and Office 365 products.• Keep the customer updated with resolution progress. • Create and maintain the track of an issue in a ticket through our ticketing system. • Analyzing the trends of calls and problems in order to expedite the troubleshooting processes.

United States

O365 Administration and MigrationsExchange On Premises to O365 MigrationsSystem Administration and TroubleshootingMigration of Server 2003 , 2008 to Server 2012Troubleshooting AD, DC issue's.Google Apps for Business Administration and MigrationManaging Exchange On Premises.Troubleshoot and Diagnoses the problem remotely using Team Viewer and LogMeIn Pro. Looking for the Problem and fixing the issue. Installing of new hardware’s, drivers and software patches including updates for the software. Maintain the activity in CRM for closing the tickets. Communicating via Skype and Email to solve the issue and set the schedule meeting with customer. Working on customer website and Adding new accounts in MS Outlook. Solving problems of MAC OS X and troubleshoot there connectivity problems and sharing of the files and folders.Portfolio available at https://www.upwork.com/o/profiles/users/_~0162b43201d6228002/

Islamabad

• Enterprise Support for Veritas NetBackup and Enterprise Vault for Exchange.• Veritas Enterprise Vault and NetBackup, troubleshooting, deployment and Administration.• Office 365 Support and Troubleshooting• Office 365 Migrations from Exchange 2007, 2010, IMAP and POP• Microsoft Azure Administration and Troubleshooting.• Responding to customer queries immediately and make arrangements to provide solutions according to defined SLAs.• Remote Session using Cisco WebEx to remotely troubleshoot.• Providing appropriate resolution and steps that should be taken in a particular situation. • Prioritize work based on emergency or urgent requirements. • Find out the exact nature of problems related to software. • Keeping a detailed account of all the problems in the ticketing system for later referral. • Staying updated with the Symantec’s product knowledge including required certifications.• Answering the phone calls of customers and resolve their issues relating to Symantec product line.• Keep the customer updated with resolution progress. • Create and maintain the track of an issue in a ticket through our ticketing system. • Tracking old records for problems that have already been addressed in cases of confusion.• Remotely supporting customers when the problem was serious and requires special skills for handling the same. Analyzing the trends of calls and problems in order to expedite the troubleshooting processes.

Pakistan

Technical Support on the Helpline of Mobilink (111) to answer the queries of their customer and solve their issues related to the network and Service usage. Fulfill their problems and issues they face with use of the network. Changing package plans and provides them avail better services newly launched. Working in there CRM for looking the customer problems and guiding them to have right services. Providing customer complete satisfaction. Providing right wrap up code to the received call and update the Data in the CRM. Checking NTT for the desired area to be checked for Network related issue. Consulting the Minsat for the Billing they have and account credit. Checking the IN Provisioning and the ownership of the customer in CRM.

Pakistan

Studio Build outs and Assessments of the production studio’s off air. Submission of reports and the overall work done of the studio construction. Supervising the Technical Issues on the field of the Internews Project. Using of Adobe Audition and provide training to the reporters about Adobe Audition, training about the Recorder use and file submission. Managing the File Servers and the Wireless connectivity. Troubleshooting LAN and Installation of the New Connection and Patch Panels. Remote Administration and Troubleshooting on field, providing technical help to the Staff. Complete System and network Administration of the Multan office and the Sub Stations of different regions. Attending the meeting and the discussion of the current situation and progress of the IT and personnel’s trained so far. Coordination of the Seminars arrange for the Officials looking all the IT matters and the arrangements.

Islamabad

Managing the IMS of company and assisting the users regarding the new software and hardware Installations. Updating the Website of the Company and providing the security against the viruses To the office computers. Creating backup to the external hard drive of all the records of the company. Installation of the windows Server 2003 and configuration for the Mail and Web Server. Installing and Troubleshooting the company Networks. Creating LAN and Wan connectivity within the office premise.Providing wireless connectivity to the other block of the company office for the Managing Director. Creating cables and installing the new operating systems to the computers. Processing the emails and Replying them according to their respective subject within time. Configuration of routers and switches, Checking Connectivity of the Printers installed via LAN.

Bcs Hon'S, Computer Networks

Computer Science, Intermediate Of Science, Computer Science, A

Activities and Societies: None

Computer Science, Secondary Of Science, Computer Science, A

Activities and Societies: None