As a seasoned IT leader, I drove strategic initiatives and managed projects across IT Service Management, software development, data leakage prevention, project management, and IT infrastructure, ensuring alignment with business objectives and solution design principles. I led a team of IT professionals, providing guidance and mentorship to develop expertise in areas such as IT service desk support, change management, and incident management. I developed project plans, charters, and statements of work, defining scope, objectives, deliverables, timelines, resources, budget, and quality assurance plans with a focus on solution architecture. Additionally, I implemented a paperless environment through digital solutions, streamlined processes, and reduced costs. I negotiated contracts with third-party suppliers and ensured adherence to quality standards and SLAs for optimal solution design. I mitigated project risks and developed strategies to ensure success, showcasing expertise in solution architecture for information security, new business applications, data center management, and IT software licensing. Furthermore, I collaborated with stakeholders to prioritize projects and ensured alignment with business goals, ensured compliance with laws, regulations, and industry best practices through effective project governance and sound solution design, and led IT compliance efforts, demonstrating a comprehensive understanding of solution design and compliance.

As Head of IT at Standard Chartered Leasing Limited, I managed the IT department and oversaw multiple projects to align technology initiatives with business objectives. I led a team of 21 IT professionals, fostering innovation and performance through mentorship and the use of collaboration tools like Microsoft SharePoint.I implemented IT strategies, policies, and procedures, utilizing IT service management tools such as ServiceNow for efficient service delivery. My leadership extended to the implementation of core business applications, where I also ensured user training to enhance adoption.I supervised all aspects of IT infrastructure, showcasing expertise in hardware solution architecture, virtualization with VMware, and managing networks and storage systems. My experience included managing large-scale technology projects with Microsoft Project, applying Waterfall methodologies to meet timelines and budgets.I proactively addressed risks to IT systems through effective risk management strategies and managed vendor relationships to secure cost-effective and quality services. Additionally, I adopted Agile and DevOps practices for improved project delivery and led digital transformation initiatives, including cloud migrations on Microsoft Azure and data analytics using SQL Server Reporting Services and Hadoop, all while ensuring compliance with regulatory and security standards.

I managed and mentored a team of 10 IT professionals to foster innovation and enhance performance, overseeing a group of application developers in creating, deploying, and maintaining custom software solutions essential to business processes. Leading medium-scale projects such as network infrastructure upgrades and CRM system implementations, I evaluated and selected technology vendors, negotiated contracts, and managed vendor relationships for optimal service quality and cost-effectiveness. Championing the full software development life cycle, I supervised requirements gathering, deployment, and maintenance to ensure successful project outcomes. Additionally, I supervised the creation of software applications and robust data management systems, enforced IT policies for regulatory compliance and industry best practices, collaborated with senior leadership on technology-driven business growth opportunities, and ensured regulatory adherence while delivering internal and external reports as needed.

I spearheaded the design and deployment of an enterprise-wide ERP system, resulting in a 25% increase in productivity and efficiency while developing and implementing comprehensive IT training programs to enhance the skills and capabilities of the IT team. I conducted regular security audits of the company's IT infrastructure, implemented targeted security measures to mitigate risks, and provided expert technical support to end-users, resolving hardware, software, and network issues efficiently. Collaborating with cross-functional teams, I identified and implemented IT solutions aligned with strategic objectives, negotiated and managed vendor relationships for optimal value and service quality, oversaw the Change Management process for seamless system adoption, and organized User Acceptance Testing sessions to ensure new systems met business requirements and user expectations before deployment.