Mr. Asif Raza Email & Phone Number

Hamilton, Ontario, Canada

In my current role as a Customer Technical Support Engineer, I am responsible for overseeing the installation and technical support of Product Link Technology, while also leading teams of technicians on a variety of projects. My primary focus is on ensuring smooth and efficient field equipment operations, providing exceptional customer service, and maintaining the highest standards of safety and quality.Key Responsibilities:Managing and leading teams of technicians across different projects, ensuring successful project delivery, resource allocation, and adherence to deadlines.Overseeing Product Link installations and troubleshooting, while conducting maintenance inspections and repairs to reduce equipment downtime.Upholding Toromont’s Health and Safety Policy by demonstrating safe work practices and environmentally responsible behavior at all times.Collaborating with Caterpillar's premium brand, providing expert support to ensure the performance and reliability of equipment.Documenting detailed service reports, preparing before-failure service letters, and collecting SOS samples to ensure long-term equipment sustainability.Providing after-hours and on-call support across multiple territories, demonstrating flexibility and a customer-first mindset.Key Skills & Strengths:Expertise in electrical and electronic troubleshooting, with a deep understanding of Caterpillar systems.Proven experience in team management, driving successful project outcomes, and managing multiple priorities in a fast-paced environment.Strong communication, interpersonal, and relationship management skills, ensuring high levels of customer satisfaction.Adaptable and solutions-oriented, with the ability to handle flexible schedules, extensive travel, and changing priorities.Highly organized, with attention to detail and a proactive approach to solving complex technical issues.

Burlington, Ontario, Canada

-Monitored equipment status using SCADA systems for pumps, valves, and conveyors, ensuring optimal performance and safety.-Programmed, troubleshot, and maintained industrial automation systems (including ABB and Fanuc robots), delivering on-site services while adhering to safety standards.-Successfully wired, programmed, troubleshot, and serviced Variable Frequency Drives (VFDs) from various manufacturers (ABB, Schneider, GE, and Allen-Bradley), prioritizing safety in all electrical tasks.-Facilitated communication across industrial networks and communication systems, utilizing protocols such as ProfiBUS, ProfiNET, RS232, and RS485 to ensure reliable data transmission.-Commissioned and troubleshot operations of DCS, PLCs, and Remote I/Os, ensuring compliance with safety regulations during the process.-Effectively diagnosed and resolved issues with HMIs and robotic functions, ensuring operational safety and efficiency.-Wired various types of PLCs and DC industrial controls, following strict safety protocols to prevent electrical hazards.Prepared functional descriptions for process control automation, working with Allen-Bradley, Siemens, ABB, and Wago PLCs to ensure clear documentation and compliance.-Resolved programming and electrical issues for customers, providing efficient solutions while maintaining a strong focus on safety.-Designed control panels using AutoCAD, ensuring compliance with industry standards and safety regulations.

Burlington, Ontario, Canada

-Prepared contract documents tailored to customer requirements, ensuring compliance with industry standards before submission for consultant approval.-Executed electrical power wiring, HMI, and PLC layouts in AutoCAD, meticulously adhering to specifications and safety regulations.-Reviewed engineering documents and manufacturer specifications, ensuring alignment with project requirements and safety compliance.-Provided technical support to technicians for the assembly of control power units, ensuring adherence to layout specifications and safety protocols.-Delivered on-site services for the installation and maintenance of electrical power units, emphasizing safety and operational efficiency.Successfully wired power control boards and HMIs, ensuring compliance with CAD layouts and safety standards throughout the process.-Conducted thorough testing of wired power units (cold testing using DMM), verifying connections and ensuring operational safety before powering up.-Tested power switchboards for functionality, applying heavy electrical power (125V, 460V, and 600V) while strictly following safety guidelines to prevent hazards.

Dundas, Hamilton, Ontario, Canada

-Installed, wired, programmed, and serviced Variable Frequency Drives (VFDs) to optimize motor control and enhance energy efficiency in industrial applications, ensuring adherence to safety protocols.-Executed conduit installations for industrial heating and cooling systems, rigorously following safety standards to facilitate effective and safe equipment operation.-Provided technical support during project commissioning, collaborating with project teams to ensure successful system integration while maintaining compliance with safety regulations.-Wired relays, timers, and control panels, meticulously mounting all components according to engineering drawings and specifications, prioritizing safety and reliability.-Assembled and executed primary and secondary connections for transformers, adhering to specified output voltage requirements and ensuring compliance with safety standards.-Conducted comprehensive testing of control panels using Digital Multimeters (DMM) to verify connections, continuity, and component integrity, ensuring operational excellence and safety.-Utilized a wide range of power and hand tools (including screwdrivers, pliers, wire strippers, drill machines, and hydraulic saws) efficiently and safely, strictly following safety guidelines to prevent workplace hazards.

Islāmābād, Pakistan

•Tested and repaired hotel’s appliances. • Repaired wiring in rooms, other electrical equipment required by hotel staff, and outdoor/indoor. lighting.• Assisted with computer and television repairs. • Performed installations, troubleshooting of electrical switches, receptacles, breakers, panel boards, cables, and security equipment.

Bachelor Of Engineering, Power And Energy Engineering

Electrical Technologist Advance Diploma, Electrical And Electronics Engineering