Focalarc is a comprehensive Interior Design & Execution Company.

Infrastructure Design & Execution

Experienced with project management methodologies & strong project management skills.Recognition ▶ Received Best Process Manager Annaul & Semester award from CEO of the company.▶ Project – 6 Racks Datacenter & 90 workstations completed within short deadline of 30 days.▶ Project - 45000 Sq ft, Project Budget, 32 Server Racks, Symmetra & MGE UPS, PAC, BMS, CCTV, Access Control, Structured Cabling, ISX Central, Electrical Panels, Fire Systems, Blade Servers, SAN… Show more Experienced with project management methodologies & strong project management skills.Recognition ▶ Received Best Process Manager Annaul & Semester award from CEO of the company.▶ Project – 6 Racks Datacenter & 90 workstations completed within short deadline of 30 days.▶ Project - 45000 Sq ft, Project Budget, 32 Server Racks, Symmetra & MGE UPS, PAC, BMS, CCTV, Access Control, Structured Cabling, ISX Central, Electrical Panels, Fire Systems, Blade Servers, SAN Storage, Tape Library, VMware - Citrix & 450 workstations successfully completed. ▶ Received many appreciations while serving eClerx for bringing in good practices.▶ Successfully streamlined Infrastructure Mgmt Team by documenting the SOP & best practices.Key Responsibility : ▪ Defining Project scope, developing detailed project plans and milestone.▪ Set up and implement new and on-going Projects▪ Proactively identify project risks and develop risk mitigation plans▪ Provide timely status reports, project analysis and recommendations▪ Ensure that projects are delivered on time & meet the clients requirements▪ Ability to simultaneously manage multiple complex Projects and deadlines▪ Generating daily, weekly and monthly reports and presenting it to the Management.▪ Engineer management, escalation handling and providing service within SLA▪ Management of Vendor for timely delivery of the projects.▪ Negotiate with Vendors and close deals Hardware, Software, Connectivity to obtain desired level of Products and Services under Warranty, AMC or SLA Agreements ▪ Direct involvement in distribution of work, tracking and managing deliveries.▪ Staffing of the respective teams for efficiently managing the whole process.▪ Maintain uptime & desired security level for the IT infrastructure.▪ Act as SPOC [Business Liaison] for Enterprise Analytics Business Vertical. Show less

▪ Looking after all top major accounts [CRM activities].▪ Handling customer queries all over Maharashtra & neighboring States. ▪ Leading a team of 4 Customer Support Manager & 65 engineers. ▪ Ensuring that proper documentation is done for Installation calls. ▪ Reviewing Daily & Weekly Pending Call List & ensuring closure of calls as per SLAs.▪ Avoiding recurrence of same problem through Root Cause Analysis & Resolution.▪ Receive daily call reports from branch for… Show more ▪ Looking after all top major accounts [CRM activities].▪ Handling customer queries all over Maharashtra & neighboring States. ▪ Leading a team of 4 Customer Support Manager & 65 engineers. ▪ Ensuring that proper documentation is done for Installation calls. ▪ Reviewing Daily & Weekly Pending Call List & ensuring closure of calls as per SLAs.▪ Avoiding recurrence of same problem through Root Cause Analysis & Resolution.▪ Receive daily call reports from branch for systems & engineer visit.▪ Ensuring user satisfaction by periodic reviews, feedbacks & surverys. Weekly meeting with Branch Managers, Support Managers & Sales.▪ Weekly meeting with all IT coordinators & Team Leaders, Sr Engineers. ▪ Service Level - Maintain a level of service at all locations. 98% of calls to be closed on same day & 2% by next day 12 noon▪ Spares Planning - Ensure adequate spares planning & day to day calls planning. Review spares every week.▪ Identifying the area where more problems are recorded and strive to find a long-term solution. ▪ Constantly work with the R&D team to improve performance existing products.▪ Ensure that Branch Manager maintains all Warranty and AMC documents and send AMC proposals to customers after the warranty. ▪ Streamline Helpdesk Operation. Show less

IT Manager on National Level. Handling IT requirements of all Field Offices of Univan Ship Management Ltd in India Region. ▪ Worked with 6 Branded Servers & 50 Desktops.▪ Worked on HP PROLIANT ML 370 G4 & 150 G2 Servers.▪ VERITAS 10D Backups, Managed Exchange Server, File Server, Domain Controller, PriVoice Server, Antivirus Server on Windows 2003 Platform.▪ Shipmate Application Server & Training for User.▪ Sonicwall Firewall, 3COM Router & FortiGate Firewall cum… Show more IT Manager on National Level. Handling IT requirements of all Field Offices of Univan Ship Management Ltd in India Region. ▪ Worked with 6 Branded Servers & 50 Desktops.▪ Worked on HP PROLIANT ML 370 G4 & 150 G2 Servers.▪ VERITAS 10D Backups, Managed Exchange Server, File Server, Domain Controller, PriVoice Server, Antivirus Server on Windows 2003 Platform.▪ Shipmate Application Server & Training for User.▪ Sonicwall Firewall, 3COM Router & FortiGate Firewall cum Router.▪ Vendor Management, Asset Management, IP Management..▪ Handling all purchases related to IT requirement. Show less