Asif Shaikh Email and Phone Number

Shift incharge and an acting duty manager.Ensure DTCM monthly and daily reports are correct and uploaded on respective portal on timely manner.Handling major complaints with proper resolution and to update with senior management.

Over all in charge for front desk operation, back office support team and an acting Duty manager1. Mainly focus on guest history2. Monitoring transportation3. Follow up for waiting rooms4. In charge for senior management rooms inspection5. Handling guest complaints6. Follow up on Golden circle (Shangri-La member) detail and update from their head office7. Providing training to new colleagues and conducting training in department8. Leading team building and… Show more Over all in charge for front desk operation, back office support team and an acting Duty manager1. Mainly focus on guest history2. Monitoring transportation3. Follow up for waiting rooms4. In charge for senior management rooms inspection5. Handling guest complaints6. Follow up on Golden circle (Shangri-La member) detail and update from their head office7. Providing training to new colleagues and conducting training in department8. Leading team building and Quality project in charge9. Reporting to manager and follow with daily operation Show less

Working for four Different area’s (Reception, Guest service center, Concierge and Room controller) as part of the multi-skill program• Handling internal and external calls.• Handling Wakeup call request and updating in PABX Console (system generate) and delivering on time• Responsible for In Room Dining request, Familiar with INFRASYS• Responsible for late mini bar charges and following with guest on their given detail by raising late charge form• Handling all guest… Show more Working for four Different area’s (Reception, Guest service center, Concierge and Room controller) as part of the multi-skill program• Handling internal and external calls.• Handling Wakeup call request and updating in PABX Console (system generate) and delivering on time• Responsible for In Room Dining request, Familiar with INFRASYS• Responsible for late mini bar charges and following with guest on their given detail by raising late charge form• Handling all guest needs and delivering it through FCS system• Handling check-in, check-out and room change according to guest request• Preparing billing one day prior to departure of guest by doing city ledger attaching correct correspondence if required• Familiar in Frequent flyer programs Reports and crediting point if necessary by manual or automatic • Responsible for room controller by assigning room as per guest preference and request prior to arrival• Handling guest problem and raising in DR3 (report, record and resolve) • Responsible for guest history by referring to guest profile or preference• Contribution towards up selling.• Arranging transport for arrival as well for departure and preparing transport schedule for next day arrival on the request. Show less

• Welcomes guest and Responsible for guest check in and check out.• Taking reservation on phone with a guarantee.• Checking arrivals and departures of the day.• Update guests request for airport pick up and drop.• Updates all Reg. card in all respects, and attaching it with correspondence and relevant passport copies for all check in happening during shift.• Checking all the check in with the correspondence and room tariff. • Corresponds to guest request for assistance… Show more • Welcomes guest and Responsible for guest check in and check out.• Taking reservation on phone with a guarantee.• Checking arrivals and departures of the day.• Update guests request for airport pick up and drop.• Updates all Reg. card in all respects, and attaching it with correspondence and relevant passport copies for all check in happening during shift.• Checking all the check in with the correspondence and room tariff. • Corresponds to guest request for assistance or need.• Exchanging of foreign currency in AED.• Pre auth (guarantee) for internet booking.• Cashiering, Taking over and handing over shift.• Reporting to duty manager.• Maintains the cleanliness and neatness at the front desk area.• Knows all safety and emergency procedures.• Attend department briefings and meetings.• Follow instruction from manager regarding VIP guests.• Checking wake up calls and giving it on time.• Checking any parcels and messages for the in house guest.• Calling airport counters if rooms are available for sale.• Reconfirming airline tickets for guests.• Handling outside and in house calls. Handling guest request• Operating PABX console Show less

1. CHECK IN AND CHECK OUT PROCEDURE2. TAKING RESERVATION3. NIGHT AUDIT PROCEDURES