During my tenure at The Envelope Express Inc, I traveled throughout the country exhibiting various product lines at trade shows such as the Direct Mail Association (DMA), Print Services & Distribution Association (PSDA) Annual Conferences, American Business Forms, Relizon and Curtis 1000. Responsibilities included:-Generating sales for a portfolio of accounts and reaching the company's sales target-Identifying growth opportunities within existing accounts.-Managing and resolving conflicts with clients-Meeting time-sensitive deadlines for accounts-Managing account receivables-Resolving collections by examining customer payment plans, payment history, and credit line.-Working closely with the Chairman of the Board to adjust credit limits on delinquent accounts and taking appropriate legal action

I operated as the lead point of contact for all matters specific to the assigned corporate accounts.Job duties included:-Managing relationship with assigned corporate accounts-Order Processing-Coordinating schedule with the production department to meet deadlines-Coordinating shipping arrangements and selecting the appropriate freight carrier-Billing and invoicing-Resolving problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution has led to customer's satisfaction.

As an estimator, I was responsible for identifying and analyzing cost factors related to manufacturing projects. I also utilized input such as production time, raw material needs, equipment, and labor expenses, to estimate a project’s profit margin.

As a supervisor and operator, I was responsible for my team's productivity and carried out policies passed down from the department manager. I planned short-range, action-steps to carry out goals and solve problems. I was responsible for signing off/approving projects prior to production and ensuring that my team was meeting production goals.