Asif Sultan personal email
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A seasoned Customer Success, Business Operations, and Sales leader with ~14 years of experience in SaaS and Offshore Operations. Extensive experience in managing teams of 100+ FTE's and strategic accounts, overseeing book value of $40M+I've managed Fortune 500 customers, such as FedEx, Dell EMC, Pfizer, BCG, JLL, and General Mills, to name a few. I've also had the pleasure of partnering with hyper-growth SaaS companies such as Gainsight, Freshworks, Livestorm, Mixpanel, etc. In addition to that, I have completed my MBA in International Management from Chennai Business School and was part of the prestigious NESA exchange program to the US recognizing young leaders from India in the year 2009I received the 'Best Outgoing Student' award at The New College, the 'Emerging Leader' award at RRD, and was part of the 'Presidents Club' at Chargebee for my exemplary performance. Please do get in touch as I am always interested in meeting new people and growing my professional connection.Customer Success | Operations | PMP* | Salesforce CRM | Gainsight | MS Office | Adobe Suite | Project Management | Team Management | Client Engagement | Sales | Contract Renewals | Operations | Inside SalesAreas of Interest:Supply Chain | RPA | Digital Marketing | Graphics Designing | E-commerce | Blockchain
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Director Of Customer SuccessSpendflo Aug 2022 - Oct 2023San Francisco , California, Us -
Director Of Customer SuccessZuddl Nov 2021 - Aug 2022San Francisco, California, Us -
Senior Manager - Customer Success And Account ManagementChargebee Jan 2021 - Nov 2021San Francisco, California, Us -
Manager - Customer Success And Account ManagementChargebee Jan 2020 - Dec 2020San Francisco, California, Us
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Lead - Customer Success And Account ManagementChargebee May 2019 - Dec 2019San Francisco, California, Us
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Senior Account ManagerInsideview, A Demandbase Company Jun 2018 - May 2019San Francisco, Ca, UsWas part of the Sales and Customer Sucess team at Insideview Technologies catering to clients spread across North America and Europe, focusing on Account Management, Customer Success, Sales, Client Engagement, Cross-selling/ Upselling, Renewals and RetentionInside Sales | Contract Renewals & Retention | Account Management | Cross-sell & Upsell | CRM - Salesforce / Microsoft Dynamics | Client Engagement | Customer Outreach | Periodic Business Reviews | Regular Client Calls | Client Onboarding | Product Training | Internal Stakeholder Management | Relationship Management | Prospect Mapping and Building Pipeline | Onshore & Offshore Sales Liaising | Customer Success -
Operations Account ManagerRr Donnelley Mar 2017 - Feb 2018Chicago, Illinois, UsManaging one of RRD's marquee clients, Boston Consulting Group (BCG), leading a team of 200+ FTE's as a Senior Leader that included Customer Success Managers, Client Managers, MIS, Project Coordinators, Presentation Specialists, Document Specialists, Visualizers and Graphic Designers. Core responsibilities included SLA Management, Service Delivery, Project Management, Account Management, Team Management, Daily Operations, Weekly/Monthly/Quarterly Client Calls and Business Reviews and Maintaining Metrics & DashboardsOperations | Account Management | Project Management | PMO | Client Calls (Weekly/Monthly/Quarterly) | SLA Management | Service Delivery | RFP, RFI & RFQ | Team Management | Team Leadership | Client Engagement | Client Servicing | BPO & KPO Knowledge | Onshore & Offshore Liaising | Quality Analysis | Relationship Management | MIS | Metrics & Dashboard Maintenance | P&L Management | Change Management | Resource Planning | Managing Team Productivity, Utilization & Quality | OTA, OTC, OTD Management | Senior Leadership | Fortune 500 -
Client ManagerRr Donnelley Jun 2014 - Feb 2017Chicago, Illinois, UsAs a Client Manager, I was tasked with building a new team within the RRD Creative Design Division Vertical that focused on New Client Acquisition called the Premium Projects that entailed managing multiple Fortune 500 clients such as Pfizer, Dell EMC, JLL, General Mills, etc to name a few. I was actively involved with hiring, mentoring and grooming new resources in addition to Onboarding Clients, Preparing Metrics and Dashboards from scratch, Handling Escalations, interacting with C-level executives and coordinating with RRD sales leads, top management, and on-shore leadership teamOperations | Sales | New Client Acquisition | Account Management | Creative Designing | Hiring | Team Engagement | Escalation Management | Customer Success | Project Lifecycle | Client Onboarding | Client Interface | Managing Team Productivity, Utilization & Quality | OTA, OTC, OTD Management | SLA Management | Special Projects | Creative Agency | DTP Publishing, Graphic Designer, Presentation Specialist, Document Specialist Management | Resource Management | Client Calls | Fortune 500
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Customer Success Manager / Associate Client ManagerRr Donnelley Mar 2013 - May 2014Chicago, Illinois, UsStarted my career with RRD managing one of their prime accounts, FedEx Kinkos, leading a team of 100+ FTE's generating ~$2.2 Million yearly. As part of FedEx Kinkos, I was responsible for service delivery of Design work that was outsourced from the Kinkos stores in North America.Team Management | Customer Success | Outsourcing and Offshoring | Client Management | Weekly Reports | Project Management| Escalation Management | Customer Service | Service Delivery | Attrition Control | FedEx | RR Donnelley
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Manager - Corporate SalesJust Dial Limited Feb 2012 - Feb 2013Mumbai, Maharashtra, InWas employee #1 for the newly established Corporate Sales team in Chennai. As 'Manager - Corporate Sales' at Justdial I was assigned with expanding the Justdial footprint into Corporate houses and MNC's in South India. Responsibilities included identifying Corporate Houses and MNC's, Setting up appointments, Product Selling, Customer Product Presentation, Product Customization, Upselling, Hiring & Mentoring, Sales Calls and working in tandem with Corporate sales teams from Mumbai and Delhi to close PAN India dealsCorporate Sales | B2B Sales | E-commerce Sales | Relationship Management | Team Building | Upselling | Hiring, Training and Mentoring | Sales Calls | Building Sales Pipeline | Drafting Contracts and Invoices | Client Presentation | Product Customization | E-commerce -
Production Leader - Supply ChainDecathlon Sports India Jul 2011 - Dec 2011Bangalore, Karnataka, InI was fortunate to be a part of Decathlon Sports (Oxylane) which also happened to be my very first job. I was charged with leading the Supply Chain of Decathlon's swimwear brand. I managed 2 finished good suppliers who had factories in Madurai and Bengaluru respectively. I also worked closely with raw material distributors from Vietnam, China, Sri Lanka and Tunisia. Even though my stint at Decathlon was shortlived it continues to be one of my most enriching experiences and I am glad I was able to learn so much about supply chain which happens to be one of my most favorite areas of interest.Supply Chain | Logistics | Production Control | Forecasting and Production Planning | Supplier Management | Quality Leader | Quality Assurance | Sourcing, Procurement and Purchasing | Supply Chain Management | People Management | Global Production | Imports and Exports | Outsourcing | Order fulfilment | Industrial Buying | Supplier Relationship Management | Manufacturing Flow Management | Warehouse Management | Workflow Management | Inventory Management | LOI. LC, Commercial Invoicing, Purchase Order, Bill of Lading and other documentation | Vendor Management | Contractual Agreements | Decathlon India
Asif Sultan Skills
Asif Sultan Education Details
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Chennai Business SchoolInternational Management -
The New College, ChennaiGeneral
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Southern Maine Community CollegeGeneral
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Chettinad VidyashramHigh School
Frequently Asked Questions about Asif Sultan
What is Asif Sultan's role at the current company?
Asif Sultan's current role is Customer Success Leader | Account Management | Operations Excellence.
What is Asif Sultan's email address?
Asif Sultan's email address is su****@****ail.com
What schools did Asif Sultan attend?
Asif Sultan attended Chennai Business School, The New College, Chennai, Southern Maine Community College, Chettinad Vidyashram.
What skills is Asif Sultan known for?
Asif Sultan has skills like Team Management, New Business Development, Sales, Account Management, Leadership, Business Development, Marketing Strategy, Business Analysis, Microsoft Office, Management, Customer Relationship Management, Microsoft Excel.
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