Achieved yearly profit target of 2024 by August 2024

Looking after regular Branch Operations that including monitor Cash, General Banking, Investment & Foreign Trade Department.Interact with clients to resolve different customer service related issues.Correspond with Head Office as well as Bangladesh Bank & other regulatory authorities regarding different branch related issues.Work closely with Manager in achieving Branch Yearly Targets.

Maintained Close relationship with Corporate Clients like Abul Khair Group, TK Group, BSM Group as well as Commodity Item based Trading Client to accomplish trade related activities. Leading a team of foreign trade department to discharge daily trade based operations.Actively participated with Branch Management in achieving Branch various targets like Deposit, Investment, Export, Import, Profit

Relationship Manager (RM) of corporate clients like BSRM Group, KSRM Group, Electromart, HNS Group.Increase the trade portfolio by ensuring prompt service, smooth handling of customer requirements.Monitoring and supervising operations of Import Section such as LC Opening, Document Handling, Payment, Correspondence with Local & abroad Banks.

Maintained Close relationship with Corporate Clients like Smart Group to accomplish trade related activities. Leading a team of foreign trade department to discharge daily trade based operations.

Maintain Relationship with corporate clients like BSRM Group, KSRM Group, Abul Khair Group, TK Group, Electromart to accomplish their trade related services as well as investment and other banking services.Increase the trade portfolio by ensuring prompt service, smooth handling of customer requirements.Monitoring and supervising operations of the Import Section such as LC Opening, Document Handling, Payment, Correspondence with Local & abroad Banks.Upgrade and develop spreadsheets to handle Trade Operations.Played a key role in maintaining flawless relationships with high valued deposit clients to ensure branch deposit stability. Correspondence with different departments/divisions of Head Office, Bangladesh Bank and Other Government Office regarding Trade operational issues and responding queries.Actively participated with Branch Management in achieving yearly targets like Deposit, Investment, Import.Played a key role in Branch Operational issues.

Deputed for one month to open Firingi Bazar Branch in Chattogram and successfully open the branch with initial depost of about 32 crore and about 400 desposit accounts. Lead the branch team for a compaign to introduce new branch as well as acquire deposits from sorrounding areas. Performed different administrative tasks regarding Branch Opening such as Branch Interior, Electricity Connection, Permission from Local authorities etc.

Maintain close relationship with High Valued deposit clients to accomplish their service and retain the deposits. Developed smooth Customer Service with utmost customer satisfaction by complying banking policies and norms.Implemented Excel Database for managing Account Opening forms, Cheque Book, Debit Card and other Security Stationeries. Established MIS for managing portfolio of valued deposit holders to ensure smooth customer service and deposit mobilization.Maintained MIS for Accounts to manage revenue expenditures of the Branch.Introduced Excel Database for managing Fixed Asset.Correspondence with different departments/divisions of Head Office, Bangladesh Bank and Other Government Office regarding general Banking issues and responding queries. Played active role with Branch Management regarding different Branch operational issues.

Achieved Asset and Liability target by influencing and monitoring relationship officers and sales executives as well as individual effort. Steer Customer Service Officers to ensure flawless customer service while functioning as ACSM (Sales & Services).Developed several Spreadsheets to maintain security stationeries accurately and smoothly. Functioned as a Guest Auditor with Internal Audit Department. Maintained the Locker service of the branch.Played the role of GAP owner to ensure prescribed environment within the branch premise.

Smooth launch of Lohagara Branch, Chattogram while functioning as ARM, Consumer Banking by establishing operational structure of the branch.Achieved Asset and Liability target by influencing and monitoring relationship officers and sales executives as well as individual effort. Developed several Spreadsheets to maintain security stationeries accurately and smoothly. Played the role of GAP owner to ensure prescribed environment within the branch premise.

Prepare and maintain Branch Application Servers for Core Banking Software (Flexcube). Member of Core Database upgradation and Disaster Recovery Procedure & Plan (DRP) project.Create and maintain Domain ID and E-mail Address for all bank employees. Upgrade Intranet Site of the bank in co-ordination with HRD and branches. Coordinate from IT Division during launching of new branches.Procurement and Inventory Management of IT equipment. Automated IT Helpdesk Management and monitored Desktop Support Team and introduced spreadsheets to ensure accountability and smooth performance.Developed spreadsheet to track IT equipment and accessories procurements as well as vendor payments.Introduced different sorts of Documentation and Registers to ensure the accountability, smooth performance of Data Centre related activities.Vendor Management for central procurement of IT equipments & accessories for the bank.

Execute End of Day (EOD) and Beginning of Day (BOD) process for Core Banking Software (Flexcube).Introduced different sorts of Documentation and Registers to ensure the accountability, smooth performance of Data Centre related activities.Monitor the Data Center as well as DR Center.Backup Management that includes different types of system & database backup and managing inventory of backup media as well as restoration and recovery of backups.