Asif Shaikh Email and Phone Number

Head of IT Applications and IT support DivisionResponsible for the management of IT Operations Support for all productions Systems and applications which includes, but not limited to HelpDesk, Service Desk, Network Operations Centre, and Infrastructure teams, supporting infrastructure and applications. • Mentored 47 direct and indirect reports into a customer-focused team, including Unit Heads, managers, team leads and individual contributors. • Partnered with stakeholders and senior leadership to create a strategic vision for IT growth in the company and act as an agent for positive change. • Ensured uninterrupted support functions of all Core/Non-Core Banking applications, ADC channels including ATM/CDM/CRM, POS, KIOSK, Internet Banking, VDC/VCC Cards operations, Acquiring and other Digital services. • Plans for, leads and facilitates the adoption of new and emerging infrastructure technologies necessary to assure the continuing business success of ABL Business strategy across all levels of the ABL organization.• Led design and implementation of the corporate network upgrade, standardizing on Microsoft, Cisco equipment to replace legacy EOL / EOS hardware.• Maintains a comprehensive knowledge of third-party suppliers, vendors and contractors. Builds and manages vendor relationships, contract performance (SLAs), renewals, maintenance agreements and other activities

Information technology managementSystems | infrastructure | Projects | IT OperationsResponsible for the management of IT Infrastructure and Operations group. This included IT Services management at ABL Controlling offices/ Regional Offices/Group offices/Branch, onsite desktop support services for 1500+ multi location users; Network Operations etc.)• Leads the teams responsible for Infrastructure delivery and operations to ABL branches / Regional Office, and Controlling Offices. IT Services running Data Centre. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network Infrastructure (Wire line and Wireless) and operations, IT infrastructure and operations, Audio/Video Infrastructure and Operations, Telecommunication systems, end-user desktop computers, peripheral equipment and a Service Desk Management and Operations.• Follow overall direction of the Infrastructure and Operation in light of IT Group Vision. • Creates staff assignments, gives direction and monitors progress in on-going activities as well as special assignments. Provides technical direction to subordinates and reviews work produced to ensure technical excellence.• Liaise with vendor support contacts to resolve technical problems with desktop computing equipment OS, warranty and replacement.• Coordinate with Alternate Delivery Channel department and other concerned to set-up of IT Infrastructure for new ATM sites and Provide technical support for ATM related technical issues in coordination with ADC / ATM support.Key Accomplishment/Projects• Successful shifting DR site to Head office Data centre and Data Replication between BIBK Data Centre and HOL Data Centre• Nationwide branches migrated to core banking from legacy Uni-Bank distributed system.• Completed Passive LAN revamped with Cisco switches and routers deployed in 235 branches of South.

Report to Head of department/CTO for daily O & M activities of NSS core. Responsible for the entire Operations and Maintenance of CTTL installed base that comprise of IN and NGN Platform products Supervised and manage a team, including Assistant Manager, Senior Engineer and System Engineers on the area of responsibility ensuring smooth operation of IN and SSP nodes including SCP, SDP, SMP, USAU, MRS, NMS servers, and other related interfaces with SSP and NGN base.Involved in the analysis and feasibility of different new Projects, Vendor specific Technical proposal evaluation for up gradation and expansion and generation of reports and feedback to management. Network Analysis and optimization based on reports from Operations. Liaison with the Business to identify requirements and provide optimal solutions in the Access domain.Analyzed business requirements, prepared functional specifications, coordinated work of vendors, completed configuration, trained team members, conducted acceptance tests, and identified problems and their solutions. Served as point person in IT internal controls and problem management.Planed software and/or hardware upgrades to cater for network, subscriber growth and new services.Create and improve processes and procedures (SOP) Key AccomplishmentLinked 16+ sites spanning all over Pakistan and UK using IP-based telephony.Successfully launch and manage Callmate calling card/VoIP traffic origination, and termination of Pakistan