Asif Khan Email & Phone Number

Winnipeg, Canada Area

Winnipeg, Canada Area

Part of a highly talented network team that focuses on operational stability, business continuity and evolution of the Networks platform of Canada Life.

Winnipeg, Canada Area

Promoted to manager networks, Asif is responsible for daily operations and Project related tasks for Network and Telecom department while ensuring department is in line with business objectives and customer needs are met. Ensuring active engagement between teams to promote collaboration, he has translated Business needs into technical and functional requirements to meet and exceed project and operational objectives. He is a firm believer in promoting team learning and has arranged various live sessions on both technical and management platform. Using team collboration and IT tools, he has Developed a proactive response environment to minimize down time and business impact. He is involved in capacity planning for future needs as well as working with Vendors for creating SLA/OLA and contract negotiations. Performance Milestones:- Consolidation of Montreal and Winnipeg Data Centers, saving $ 2 Million annually.- WAN consolidation Project for nationwide sites leading to annual savings of $1 million.- Migration of primary Telco trunk to SIP saving $300,000 annually- Implementation of DMVPN infrastructure, enabling sites to use public internet for dynamic VPN connectivity- Standardization of network configuration and conventions like QoS, security, design.

Winnipeg, Canada Area

Hired as the lead for Unified communications platform, primary responsibility was management of Cisco unified communications and Telco equipment for a nationwide setup of 20 locations which consisted of Cisco unified communication platform which included call manager, Presence, unity, call center express. On The network side, management of nationwide network infrastructure which included Wired and Wireless-LAN platform, core network design and operations for platforms like VSS, nexus and access switches. Firewall management included Checkpoint based on Cluster-XL and Cisco ASA. Other platforms included F5, bluecoat, ACS, ISE, Solarwinds, Cacti, RSA.Performance Milestones:- Planned and Migrated 6 critical sites from legacy CAT 3 network to CAT 6, alongside migrating them from Avaya to Cisco unified communications platform. Each site had around 160 users and was high revenue generating.- Upgrade of RSA 2FA token service.- Upgrade of Checkpoint from R75 to R77.- Flex Connect Consolidation of Wireless infrastructure to single controller pair, which led to cost savings and simplified operations.- Help desk Training and Documentation of admin guide for Cisco Communications manager which led to time saving and task reduction for network department.- User training and awareness for self-service portal for phones and presence, which led to time saving and task reduction for network department

Karachi

Technical team lead in the IT-Unified Communications department of Warid telecom, a top ranked mobile and telecom operator in Pakistan backed by Singtel and Abu Dhabi group. Responsible for technical operations of Warid Cisco IPCC based Call Center (ICM 7.2), IVR and Cisco based IPT Voice network operations (CUCM 6.1). Responsibilities include O&M of Cisco IPCC setup like ICM scripting, voice gateways and related device configurations and monitoring, coordination with other departments for streamlining of resources required by IPCC operations, assisting in planning and execution of Cisco-IPCC projects, management of O&M team south and daily operations and UAT process for Warid IVR implementation.Key achievements:• Planning and implementation of Warid Cisco based IPT Voice cluster upgrade from CCM 4 to CUCM 6• Development and implementation of in-house eFax server.• Addition of 15 E1s to voice Cisco gateways/PGW/SLT from GSM network using SS7, for Customer Care.• O&M of Cisco based IPCC Enterprise call center and CUCM based IP-telephony network• Development of IVR scripts on Cisco ICM for Warid customer IVR.• Configuration and Deployment of Linux-Vicidial based Outbound automated IVR dialer for customer care.• Planning and deployment of Cisco UCS R200 series server with VMware 4.0 ESXi for call recording.• Deployment and Integration of Dell TL-2000 tape library over iSCSI for DR backup.• Planning and deployment of Trend-Micro Enterprise antivirus on critical servers.• Review of Project Plans and development of action plans for planned activity

Warid, Karachi

Responsible for technical Support and operations of Warid Contact Center (Cisco IPCC) and internal IP-voice infrastructure based on Cisco UCM. Responsibilities include ensuring smooth daily IT operations of Contact center, configuration of routers and voice gateways as per need, addition of E1s, VXML services and other devices required for unified communication services and operations. Streamlining of resources required by IPCC operations, planning and execution of IPCC projects. Working on Cisco platform which include 5400 series gateways, catalyst 4500 switches, sunbased Cisco PGW, Cisco Call Manager, Cisco ICM 7.0 and 11500 SLT for SS7 termination. Key achievements:• Expansion of IPCC to add 3 “MCS 7000” servers and single 5350 XML gateway.• Deployment of SRST on Warid IP Telephony south region sites enabling remote IP-voice failover, based on Cisco CUCM.• Assisted in planning and expansion of Warid Datacenter.• Planning of testing for Out of band link for Karachi and Lahore IPCC-ICM sites.• Successful migration of Call Manager 4.3.1 to UCM 6.1.3.• Definition of SOP for daily routine tasks.

In charge of managing Call Center projects being deployed and issue resolution of the clients.Coordination with client , timely problem solving and jobmanagement.Planning and deployment of Call Center Infrastructure including time, cost, resource, quality and riskanalysis. Documentation of projects, including project plan, cost analysis, SLA and project signoff. Financemanagement of operations at client end Weekly status of operations at client end.

Setup and administration of the 2BT LAN and WAN including servers. Provided support to clients havingthe deployed call center solution. Planning and deployment of communication infrastructure for setting upCall Centers and LAN / WAN data+voice network. Hands on experience in configuring ISDN and DXX.Projects Included MCB Call Center, Unilever RAABTA Contact Center, ABN AMRO Self Service IVR, Saudi Pak Bank Call Center.

Certificate, Business Analysis

Business Analysis

Mba, Marketing

B.E, Telecom

Final Year Project was research and Simulation of G.723.1 and was highly appreciated. Twice secured Scholarship.

A' Levels, Pre Engineering

Activities and Societies: Debate Team.

O Levels, Science