• Assessed layout and assisted in the development of the network infrastructure.• Worked closely with management, external vendors and advisors to ensure a continuous functionality of the network.• Addressed a wide range of issues, from the network development, wireless AP and LAN, camera system, file server, phone system, security door system and more.• Supported all employees with computer related issues on site and off.• Primary point of contact for all IT related issues on property.

• Answer calls from Employees, Vendors, Students, and Doctors.• List of a few things that I encounter on a day to day basis: 1) Reset passwords and add users to various groups/policies using Active Directory2) Troubleshoot and configure Microsoft Outlook, Word and Excel3) Troubleshoot and configure network laser printers, adding printer packages through AD4) Remotely assist users using SCCM and other remote assistance software5) Assisted users with EMR applications such as Power Chart, Surginet, Firstnet, etc. (all hosted on Citrix Servers, Virtual Environment)• Take user credentials and document thoroughly all actions taken to resolve issue in a ticketing system• Assist in updating and adding new things (such as updated procedures) to our Knowledge SharePoint system/database

• Answer calls from employees/locations.• List of a few things that I did on a day to day basis: 1) Reset passwords and add users to various groups/policies using Active Directory2) Troubleshoot and configure Microsoft Outlook, Word and Excel3) Troubleshoot and configure network laser printers4) Troubleshoot and configure dot matrix printers5) Remotely assist users using RDP and other remote assistance software6) Troubleshooting networking equipment such as D-Link switches, Cisco Routers and various High Speed and DSL modems.• Take user credentials and document thoroughly all actions taken to resolve issue.

Handled most of the phone calls, taking service call requests from residential and corporate clients and then determine the next appropriate action.Dealt with Customers, gave estimates and prepared work orders on a face to face basis.Repaired Laptops, everything from system boards to LCD replacements Repaired Desktops, everything from power supplies to complete rebuildAssisted customers via remote desktop software to solve issues/problems they experiencedAssisted many different companies with their Servers, fixing permissions and rights using active directory, shared drives, etc.Often worked alone, ran store while doing multiple repairs.

Manage and Handle all incoming and outgoing shipments.Responsible for refurbishing our products (cellular phones and point of sale (POS) terminals.Install software, upgrade, and maintain all computers used throughout the company.Work with different handheld barcode scanners to manage inventory.Oversee other technician's work to ensure quality control.Activate cellular phones for various companies, such as, Maxtel, Page Plus Cellular, Virgin Mobile, Boost Mobile, Cricket, and Simple Mobile.Developed instructional manuals for installation and use of our software and other hardware devices.Handle most technical support calls and also help with customer service calls when necessary.Keep track and organize all company's inventory.