• Global Strategically plan and manage logistics, Shipping, warehouse, transportation and customer services• Direct, optimize and coordinate full order cycle• Liaise and negotiate with suppliers, transporters, shipping lines, forwarding agents• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency• Resolve any arising problems or complaints / shipping issues• Supervise, coach and train logistic and warehouse staff• Meet cost, productivity, accuracy and timeliness targets• Maintain metrics and analyze data to assess performance and implement improvements• Control budget of the shipping department• Collaborate with warehouse, purchasing and other managers to optimize processes

Review inventory and assets against actual spending, recommending corrective actions when required• Generate, develop and maintain models to allow for the anticipation of potential issues.• Oversee relations and activities with strategic reserves partners• Provide the leadership with greater visibility on inventory and assets and risk exposure• Record all transaction operations, invoices and respective documents related to inventory and assets.• Perform stock count regularly to ensure the ease of access to information and data integrity• Manage the process of invoice matching with purchase orders and contracts.• Manage the maintenance of a complete register of all the organization’s fixed assets, which reflects among others location, description, date of purchase, cost, depreciation rate, accumulated depreciation, transfer, disposal and net book value• Develop and monitor KPIs to ensure that the quality of transactional accounting services are met appropriately• Participate in the enforcement of Safety and IMS mechanisms by following QHSE Policy and procedures.• Report any defect, hazard or near miss in the workplace which might endanger food safety, health & safety, and environment and stop work if any hazard posing risk to Food Safety and HSE is identified.

• Develop business strategies to raise the pool of customers, expand store traffic and optimize profitability• Purchase and Procurement decisions and negotiations with vendors • Coordinate with purchase team for buying of all stores in UAE• Achieve Sales goals through training, motivating, mentoring and providing constructive feedback to sales staff• Ensure high levels of customers satisfaction through excellent service• Store administration and ensuring compliance with policies and procedures• Recruit, train, supervise and appraise staff• Manage budgets and maintain statistical and financial records• Oversee pricing and stock control• Ensure compliance with health and safety legislation • Prepare promotional material and displays for all branches

• Assist in achieving sales targets of the department and maintaining, managing and liquidation of stock• Mechanizing of the Department before store opening, presentation of products using Planogram methodology • Ensure compliance with Standard Operating Procedures and discipline and grooming of staff • Maintain records of expiration of products during and after stock deliveries• Stock and Shelf Management• Ensure cleanliness and 100% product availability• Reduce the shrinkage level in the department up to the desired level• Ensure 100 % cleanliness and damage control• Develop business strategies to raise the pool of customers, expand store traffic and optimize profitability• Meet sales goals through training, motivating, mentoring and providing constructive feedback to staff• Ensure high levels of customers satisfaction through excellent service• Ensure store administration and compliance with policies and procedures

• Training & Development of Staff and Managers• Talent cultivation and assessment for internal promotions• Inspection of stores along with Operations, in order to maintain company standards• TNI and TNA at store levels of more than 20 outlets hence identifying performance gaps and devise capacity building & skill improvement long term plans• Design, Develop and Deliver workshops based on TNA to lift performance of sales channels • Make annual, quarterly and monthly training plans and release flexible training calendar• Manage psychometric assessment tools for capacity building and need analysis• Implement international training projects in various sections of stores at all locations• Create E-Learning videos and content review for functional and non-functional training needs• Devise mechanism to plan and implement Management Trainee Program (MTP)• Manage external vendors in regards to content management, coordination of training venues, material, technological requirements etc.• Conduct employee engagement activities and host various events at organizational level.

• Manage the store based on company standards, including sales, display, stock and personnel management• Ensure perfection in store display and growth in sales• Develop strategies to raise customers’ pool, expand store traffic and optimize profitability• Meet sales goals by training, motivating, mentoring and providing constructive feedback to staff• Stock management• Promote company events and boost sales• Ensure product knowledge of staff through training and guidance• Provide daily / weekly / monthly reports to line managers• Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability• Meet sales goals by training, motivating, mentoring and providing constructive feedback to sales staff• Ensure high levels of customers satisfaction through excellent service• Store administration and ensuring compliance with policies and procedures• Maintain outstanding visuals in merchandising• Reports on buying trends, customer needs, profits etc.

• Coordinating daily customer service operations (e.g. sales processes, orders, display techniques and payments)• Tracking the progress of weekly, monthly, quarterly and annual objectives• Monitoring and maintaining store inventory• Evaluating employee performance and identifying hiring and training needs• Supervising and motivating staff• Coaching and supporting new and existing sales associates• Monitoring retail operating costs, budgets and resources• Suggesting sales training programs and techniques• Communicating with clients and evaluating their needs• Contributing to a positive and inclusive work environment• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service• Handling complaints from customers• Creating reports, analyzing and interpreting retail data, like revenues, expenses etc• Making sure all employees adhere to company’s policies and guidelines

Define and execute strategies to generate sales growth, manage market segments and R&D. Manage Sales teamIncrease awareness and develop an enviable corporate image by developing and executing effective communication and media relationsPlayed a significant role in long-term planning, including an initiative geared toward operational excellenceCollaborated in company policy making to enhance sales and improve corporate image

I was in a lead role with Abacus Consulting on the Telenor Project.Responsibilities:Internet Specialist:• Resolve all front end internet problems • Manage customer complaints• Smart Phone guidance• Take feedback from customers • Guide the team on daily internet updatesCustomer Relations:• Ensure a high level of customer satisfaction• Promote and ensure customer loyalty• Manage Customers Complaints• Take feedback and solve problemsAdditional Tasks:• Induction training for new team members• Maintain quality within the team• Keep the team motivated to ensure performance• Ensure Manning on the floor• Conduct motivational workshops • Send daily updates on Floor

As a student, I have worked part time with ILM Colleges (A project of University of Management and Technology & ILM Trust)Key Responsibilities: • Manage Admin• Coordinate in Accounts activities• Manage Marketing activities• Manage Admission Campaign • Ensure 100 % Parent-Teacher coordination• Compile Feedback on and from students

Consultancy projects (P&G) on Pantene (Major Project), Arial and SafeguardKey Responsibilities:• Guide customers according to product specifications• Manage stall activities• Trained Brand ambassadors (Stall staff) • Get Product Feedback from customers • Supervise store ambassadors

Unilever project - representing Blue Band MargarineKey Responsibilities:• Represent the company product• Manage stall activities• Get Product Feedback from customers