Asif Ali Email & Phone Number

Skilled IT Support Specialist with over 10 years of experience in providing comprehensive technical support, troubleshooting complex hardware and software issues, and ensuring optimal network performance. Proficient in network security, system administration, and customer service with a strong ability to diagnose and resolve technical issues efficiently. Adept at managing helpdesk operations and ensuring user satisfaction through effective communication and problem-solving skills. Certified in Cybersecurity, IT Leadership, and System Administration.TECHNICAL SKILLS:Technical Support: Troubleshooting, Helpdesk Operations, User Support, Remote Support Networking: TCP/IP, LAN/WAN, VPN Configuration, Network Security System Administration: Windows, Linux, MacOS, Active Directory, User Account Management Cybersecurity: Ransomware Mitigation, Industrial Control Systems Security, Firewall Management Hardware: Installation, Repair, Diagnostics, Peripheral Setup Software: Microsoft Office, Zendesk, Remote Desktop Tools, Backup Solutions Customer Service: Ticketing Systems, Client Communication, Issue Resolution

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  Computer Engineer

  Netcom Computers

  Aug 2014 - Present - Swabi, Khyber Pakhtunkhwa, Pakistan

  Computer Repair & Maintenance: Repaired and troubleshooted a wide range of computer hardware and software issues, ensuring optimal performance and minimal downtime.Customer Service: Provided technical support and assistance to customers, addressing inquiries and resolving issues promptly, leading to improved customer satisfaction.Network Management: Collaborated with the IT team to maintain and secure computer networks, including configuring and managing LAN/WAN setups.System Optimization: Diagnosed and resolved system performance issues, conducted regular maintenance, and implemented solutions to enhance system efficiency.Client Communication: Interacted with clients to understand their technical needs, provided recommendations, and delivered solutions that met their requirements.Documentation: Maintained accurate records of repairs, services provided, and customer interactions to ensure continuity and quality of service.

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  Virtual University Of Pakistan

  3.4