Skilled IT Support Specialist with over 10 years of experience in providing comprehensive technical support, troubleshooting complex hardware and software issues, and ensuring optimal network performance. Proficient in network security, system administration, and customer service with a strong ability to diagnose and resolve technical issues efficiently. Adept at managing helpdesk operations and ensuring user satisfaction through effective communication and problem-solving skills. Certified in Cybersecurity, IT Leadership, and System Administration.TECHNICAL SKILLS:Technical Support: Troubleshooting, Helpdesk Operations, User Support, Remote Support Networking: TCP/IP, LAN/WAN, VPN Configuration, Network Security System Administration: Windows, Linux, MacOS, Active Directory, User Account Management Cybersecurity: Ransomware Mitigation, Industrial Control Systems Security, Firewall Management Hardware: Installation, Repair, Diagnostics, Peripheral Setup Software: Microsoft Office, Zendesk, Remote Desktop Tools, Backup Solutions Customer Service: Ticketing Systems, Client Communication, Issue Resolution