Manager Quality And Training
Current
Aug 2023 - Present
AeroLeads people directory · profile
Asif Mallik Email & Phone Number
Manager Quality and Training
at
Concentrix
1 work email found
@firstsource.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager Quality and Training
Location
Mumbai, Maharashtra, India
Company size
Who is Asif Mallik? Overview
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Quick answer
Asif Mallik is listed as Manager Quality and Training at Concentrix, a with 63116 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at firstsource.com and a matched LinkedIn profile for Asif Mallik.
Asif Mallik previously worked as Assistant Manager - Quality & Training at Nykaa and Quality Assurance Team Lead at Firstsource. Asif Mallik holds Bachelor Of Commerce (B.Com.), Business/Commerce, General from University Of Mumbai.
Company email context
Email format at Concentrix
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{first}.{last}@firstsource.com
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AeroLeads found 1 current-domain work email signal for Asif Mallik. Compare company email patterns before reaching out.
Profile bio
About Asif Mallik
Manager - Quality & Training with over 5 years of team managing experience and 10 years experience in Quality & Training.
Listed skills include Quality Assurance, Business Process Improvement, Management, Business Process Outsourcing, and 5 others.
Current workplace
Asif Mallik's current company
Company context helps verify the profile and gives searchers a useful next step.
Concentrix
7 roles
Asif Mallik work experience
A career timeline built from the work history available for this profile.
Assistant Manager - Quality & Training
Dec 2021 - Aug 2023
Quality Assurance Team Lead
1. Team Management - Leading a team of Quality Analysts and Sales Coaches in a process of 800+ FTEs2. Planning - Scheduling the QAs for maximum coverage and ensuring the audits are completed by them in a timely manner and the right amount of support is provided to the agents3. Analysis - Sharing insights and analysis with the stakeholders regarding various metrics, viz; Quality, NPS, AHT, Sentiment Analysis (Based on Artificial Intelligence), etc.4. Process Enhancement - Leading projects and finding ways to bring improvement within the process5. Reports & Presentation - Preparation of Dashboard and reports for WBR, MBR, QBR, etc.6. Calibration - Leading calibration sessions and Gauge R&R to ensure consistency within the evaluators
Dec 2019 - Dec 2021
Quality Assurance Analyst
1. Proactively audit calls to check quality pulse2. Record feedback and share coaching to bridge process and knowledge gaps3. Propose process changes as necessary and implement once approved4. Risk Based Audits for health check of the process5. Feedback and coaching (associates)6. Sharing process improvement ideas
Nov 2016 - Dec 2019
Quality Analyst
Key Responsibilities:-1. Call Audit (Transaction monitoring + soft skills)2. NPS Analyst (Root cause analysis & forecasting) 3. Risk Based Audits for health check of the process4. Feedback and coaching (associates)5. Gauge Repeatability and Reproducibility of auditors/analysts6. Conducting process refresher sessions with the associates7. Preparing & presenting performance reports to the stakeholders & clients8. Conducting knowledge retention test9. Sharing process improvement ideas10. SME for various projects and process improvement plans.
Apr 2014 - Oct 2016
Fraud Analyst
Fraud Detection AnalystPrimary role - 1. To prevent fraud losses2. Provide good customer service and focus on NPS3. Share insights based on fraud losses4. Resolve customer complaints and provide FCR
May 2013 - Mar 2014
Tutor
1. Offer assistance with developing study strategies2. Work with the tutee to develop a tutoring plan that fits the student’s individual needs3. Prepare tutoring sessions to ensure the tutee’s academic development4. Assess the tutee’s progress throughout tutoring sessions5. Participate in tutor training and development sessions
May 2012 - Apr 2013
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
NF
Nekesha Fennell
Colleague at ConcentrixKingston, Jamaica
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FA
Felipe Acevedo Ruiz
Colleague at ConcentrixVila Nova De Gaia, Porto, Portugal
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AM
Afnas Musthafa
Colleague at ConcentrixBengaluru, Karnataka, India
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MD
Markia Dinkens
Colleague at ConcentrixWest Henrietta, New York, United States
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AG
Abdullah Galal
Colleague at ConcentrixAlexandria, Egypt
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AH
Andrea Hollie
Colleague at ConcentrixDetroit, Michigan, United States
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NH
Naveen H
Colleague at ConcentrixBengaluru, Karnataka, India
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SS
Shyamjith Shyam
Colleague at ConcentrixKozhikode, Kerala, India
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AR
Aiza Ramos
Colleague at ConcentrixMakati, National Capital Region, Philippines
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LG
Louisse Garcia
Colleague at ConcentrixDavao, Davao Region, Philippines
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Nekesha Fennell
Colleague at ConcentrixKingston, Jamaica
View →
FA
Felipe Acevedo Ruiz
Colleague at ConcentrixVila Nova De Gaia, Porto, Portugal
View →
AM
Afnas Musthafa
Colleague at ConcentrixBengaluru, Karnataka, India
View →
MD
Markia Dinkens
Colleague at ConcentrixWest Henrietta, New York, United States
View →
AG
Abdullah Galal
Colleague at ConcentrixAlexandria, Egypt
View →
AH
Andrea Hollie
Colleague at ConcentrixDetroit, Michigan, United States
View →
NH
Naveen H
Colleague at ConcentrixBengaluru, Karnataka, India
View →
SS
Shyamjith Shyam
Colleague at ConcentrixKozhikode, Kerala, India
View →
AR
Aiza Ramos
Colleague at ConcentrixMakati, National Capital Region, Philippines
View →
LG
Louisse Garcia
Colleague at ConcentrixDavao, Davao Region, Philippines
View →
1 education record
Asif Mallik education
FAQ
Frequently asked questions about Asif Mallik
Quick answers generated from the profile data available on this page.
What company does Asif Mallik work for?
Asif Mallik works for Concentrix.
What is Asif Mallik's role at Concentrix?
Asif Mallik is listed as Manager Quality and Training at Concentrix.
What is Asif Mallik's email address?
AeroLeads has found 1 work email signal at @firstsource.com for Asif Mallik at Concentrix.
Where is Asif Mallik based?
Asif Mallik is based in Mumbai, Maharashtra, India while working with Concentrix.
What companies has Asif Mallik worked for?
Asif Mallik has worked for Concentrix, Nykaa, Firstsource, Altisource, and Teleperformance.
Who are Asif Mallik's colleagues at Concentrix?
Asif Mallik's colleagues at Concentrix include Nekesha Fennell, Felipe Acevedo Ruiz, Afnas Musthafa, Markia Dinkens, and Abdullah Galal.
How can I contact Asif Mallik?
You can use AeroLeads to view verified contact signals for Asif Mallik at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Asif Mallik attend?
Asif Mallik holds Bachelor Of Commerce (B.Com.), Business/Commerce, General from University Of Mumbai.
What skills is Asif Mallik known for?
Asif Mallik is listed with skills including Quality Assurance, Business Process Improvement, Management, Business Process Outsourcing, Training, Soft Skills, Coaching, and Business Analysis.
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