Mohammed Asif Maniar Email & Phone Number

Mumbai, Maharashtra, India

Regional Manager KAM - West Region.

Mumbai, Maharashtra, India

As a Business Development Manager ( BDM) / Corporate Sales Manager. - Expanded the company's client base and revenue by 25% in the past year- Onboarded over 30 Medium and HNI Corporate accounts.- Over achieved sales target month on month- Total business revenue generated over 10 crore Annually- Built lasting relationships with key accounts, such as global companies, government entities, and non-profit organizations- Average Company Travel Spend ( File Size) Onboarded 50 - 90 Lakhs Annually for Medium Size Account and 5 -10 Crore Company Annual Travel Spend for HNI Accounts- Have a deep understanding of the travel industry, its trends and opportunities- Have the skills to negotiate and finalize contracts with suppliers and partners- Am a driven, outcome-focused, and customer-oriented professional with strong communication and presentation skills- Thrive in a fast-paced and cooperative environment where I can add value to the company's growth and success.*•Market Analysis*: Conduct thorough marketresearch to identify trends, competitors, andpotential areas for business expansion. Usedata-driven insights to informdecision-making and develop strategicbusiness plans.*•New Business ldentification:* Proactivelyidentify and evaluate new businessopportunities, potential clients, and targetmarkets. Explore avenues for diversificationand innovation to drive business growth.*•Partnership Building*: Establish and nurturestrong relationships with key industrystakeholders, including potential partners,clients, and collaborators. Collaboratecross-functionally to develop mutuallybeneficial partnerships that align with thecompany's objectives.*Strategic Planning*: Develop comprehensivebusiness development strategies that alignwith the company's goals. Set clearobjectives, timelines, and action plans toachieve revenue and growth targets.- Sales and Negotiation- Pipeline Management- Team Collaboration- Market Expansion

Mumbai, Maharashtra, India

As a Sales Manager for corporate travel division, my role is to:- Onboarded over 100 Medium and HNI Corporate accounts.- Over achieved sales target month on month- Built lasting relationships with key accounts, such as global companies, government entities, and non-profit organizations- Average Company Travel Spend ( File Size) Onboarded 50 - 90 Lakhs Annually for Medium Size Account and 5 -10 Crore Company Annual Travel Spend for HNI Accounts- Total revenue generated for the company over 70 crore. - Have a deep understanding of the travel industry, its trends and opportunities- Have the skills to negotiate and finalize contracts with suppliers and partners- Generate new business opportunities by securing contracts with corporate clients. For instance, I recently won a deal with a global firm to handle their travel needs in 10 countries.- Maintain strong relationships with existing clients by communicating regularly and providing them with updates and offers.- Support and advise corporate clients on their travel plans. For example, I help them set their travel budget, choose the best destinations and dates, and inform them about the visa and insurance options.- Work with my team to create and deliver customized and high-quality services, such as: - Flight reservations. I negotiate and find the best flights for my clients, considering their preferences and convenience. - Hotel reservations. I use my contacts and network to book the best hotels for my clients, ensuring that they meet their standards and requirements. - Visa facilitation. I guide my clients through the visa application process, provide them with the required documents, and follow up with the authorities to ensure timely approval.This role is dynamic and challenging, and I enjoy using my skills and experience to provide the best solutions for my clients and to contribute to the company's growth and success.

Powai, Mumbai

I am responsible for:- Making reports on the daily, weekly and monthly performance of the team and the customers' feedback.- Handling inbound and outbound customers queries on calls, providing them with accurate and timely information, solutions and guidance.- Giving first call resolution on every call, ensuring customer satisfaction and loyalty.- Working on Excel to record, analyze and present data in a clear and organized manner.- Maintaining SLA as per the company's target, meeting the quality and productivity standards.- Managing call flow, prioritizing the most urgent and important calls and escalating them when necessary.- Handling client calls, building rapport, understanding their needs and expectations, and delivering professional and customized service.

Malad, Mumbai

I have the following key responsibilities:- Making reports on the performance and feedback of our service, using data analysis and visualization tools to present the results in a clear and concise manner- Handling inbound and outbound customer queries on calls, using effective communication skills and empathy to understand their needs and provide them with the best possible solutions- Giving first call resolution on every call, ensuring that I follow the company's policies and procedures and escalate the issues to the relevant departments when necessary- Working on Excel and maintaining SLA as per the company's target, demonstrating my proficiency in using various functions and formulas to manage and manipulate data- Managing the call flow and handling client calls with professionalism and courtesy, maintaining a positive and respectful attitude and building rapport with them

Mumbai, Maharashtra, India

Roles and Responsibilities- Answering customer inquiries and complaints via phone, email, chat or social media.- Providing information about products, services, plans, promotions and policies.- Resolving technical issues and troubleshooting problems with devices, networks or billing.- Escalating complex or urgent cases to the appropriate department or manager.- Documenting customer interactions and feedback in the CRM system.- Following up with customers to ensure satisfaction and loyalty.- Participating in training and quality assurance programs to improve skills and performance.- Collaborating with team members and other departments to provide the best customer experience possible.

Mumbai, Maharashtra, India

Roles and responsibilities :- Answering phone calls, emails, chats, and social media messages from customers in a polite and professional manner.- Listening to the customers' queries, complaints, feedback, or requests and providing them with accurate information, solutions, or referrals as needed.- Escalating complex or urgent issues to the appropriate department or supervisor for further assistance.- Documenting the details of each customer interaction in the company's database or system.- Following up with the customers to ensure their satisfaction and loyalty.- Updating their knowledge and skills on the company's products, services, policies, and procedures regularly.- Collaborating with other customer service agents and departments to ensure a smooth and consistent customer experience.

Bachelor Of Commerce (B.Com.)

Ssc, Ssc