• Dedicated resource for STC customer, preparing essential technical documentation including Method of Procedure (MOP) and migration strategies.• Perform installation, upgrades, migration, and acceptance testing, ensuring that solutions meet high-quality standards.• Deploy rack based ENM and perform fresh ENM and ENIQ deployments on blade servers.• Engage in hands-on troubleshooting during project rollouts, including installation, configuration, integration, and testing.• Collaborate closely with support and SDU/GCH teams.

- Back-office engineer managing operational and deployment tasks related to Network Management and Automation domains (ENM, ENIQ-S, NETAN, vTEMIP, SMAX Trouble Ticketing, and UCMDB).- Led an MS automation project with HP, developing RAN, Core, and transport correlation, RCA, alarm enrichment, and auto trouble ticketing.- Provided 24/7 O&M support to front office and customers and prepared Method of Procedure (MOP) for complex activities.

• Delivered OSS solutions for Middle East and Africa customers in the Solution Area Network Management & Automation.• Key projects include:o Deployment of ENM and ENIQ-S for Vodafone Oman.o FNI of PS Core (MME, EPG C and U, SAPC voice and data, iDNS, EDNS, GiDNS) and CS Core (HLR, STP, MSC, HSS, EIR, CUDB, MGW, DSC) for Vodafone.o Core Network Manager CNOM deployment and integration for Vodafone Oman.o Migration of nodes from OSSRC to ENM for Omantel Oman.o Successful ENIQ data migration for Omantel.o Multiple upgrades and feature activations for Batelco, Mobily, Zain, and Turkcell.

Administration & Maintenance (NSN NetAct OSS5.x or NSN NetAct OSS4.2) Integration of 2G (S12, S14 BSCs), MSS, MGW, ESA/ESB Switches, SGSN & GGSN with OSS 5.1 & OSS 4.2.Installation/Commissioning/Upgrade, integrating, System verification and troubleshooting for Siemens Radio Commander and Spots.Prepare action plans for future software and hardware upgrades in the OSS in line with customer account teams.Administration of OSS applications and proactive scheduling (automation) of daily, weekly and monthly maintenance tasks.Resolves OSS Platform problems and provides OJT to OSS and Customer teams.Ensure the measurement and alarm flow to the OSS system and third party toolEnsure the performance and quality of the technical platform, servers, applications etc.Ensure of the system in functionality PM, CM and FM.Co-operate with other Network Operation Centre personnel in trouble and emergency situations.Configuration and administration of third party software/applications like Optima and TEMIP.Coordination with BSS, NSS, GPRS and other engineers for integration of respective products with OSSAdministration of OSS backup solutions including NetAct backuptool solution, EMC solution and image backup of HP servers.Troubleshooting and fault rectification in the OSS system within SLA time frame.Fault escalation to next level support (tier 2 or product line) and follow up until finding the solution.Develop and implement processes to manage fault free OSS platforms.

Excellent experience to Installing and Configuring of Sun Microsystems different kind of servers and storages.Responsible for troubleshoot on Hardware level and Software level for Sun different kind of servers and OS.Responsible for Installation, Configuration and Troubleshooting of assigned corporate customers, Telenor, Nokia Siemens Networks (NSN) Al-Warid , Mari Gas, Alcatel, Motorola, Mobilink, OGDCL, PTCL, Huawei.Responsible to resolve on phone and site visit problems such as: Sun Servers, network, application issue with OS, Solaris and etc. Under maintenance support contract with different kind of customers.Responsible for Sun Microsystems equipment Preventive Maintenance, Operating System level and Data backup on Tape cartridge.Technical support for Installation of Sun Solaris, network cabling, power cabling, lacing, routing when installing new Sun Microsystems equipment.Support for Enterprise solution to corporate organizations for maintaining Enterprise Network Environment.Solaris 10 OS and patch cluster Installation on Sun SPARC and x86 based Server.Managing the Local Disk Device, Solaris 10 OS File System, Mounts and Umounts, Solaris Package and Software Patches Administration.Configuring the System Messaging, Zones, Custom Jumpstart Procedure, Flash Installation, IP Network Multipathing, NTP Server andClient, RAID using Solaris Volume Manager and Raid Controller, Swap Space and Crash Dump, AutoFS using automounts Maps.Performing Boot PROM Commands, Boot and shutdown Procedurvand User Administration, File System Backups and Restores.Controlling and Monitoring Network Interfaces and System Processes.