Asif Sadiq Email & Phone Number

Bristol, Gb

London Area, United Kingdom

Working as a Joint Lead Solution Architect for a comprehensive Transformation program, overseeing the delivery of multiple policy administration systems across multiple lines of business.Delivery & Accountability Highlights:• Architectural Leadership: overseeing and assuring all architecture deliverables within the program, ensuring cohesive and strategic alignment across the architecture team.• Delivery Management: Guiding a team of architects in developing both interim and target architectures, driving innovation and excellence.• Governance and Design Forums: Leading transformation governance design forums, adeptly navigating designs through to approval with precision and insight.• RAID Log Oversight: Managing and maintaining Architecture RAID logs, ensuring all risks, assumptions, issues, and dependencies are effectively tracked and addressed.• Stakeholder Engagement: Expertly managing stakeholder relationships, skillfully negotiating and defining Change Requests (CRs) to align with organizational value.• Complex Design Resolution: Overseeing and resolving intricate design challenges that span multiple components and vendors, ensuring seamless integration and functionality.• Supplier Management: Assuring the quality and effectiveness of work done by external consultants, such as EY Consulting, to meet project standards and objectives.• Quality Assurance: Ensuring the timely delivery of architecture artifacts, upholding the highest standards of quality and cost-efficiency.

London, England, United Kingdom

Asif is the Principal Architect, responsible for the delivery and quality of a managed service team that spans across Enterprise and Solution Architecture.Delivery & Accountability Highlights:• Client first point of contact: Serving as the single point of contact for clients within the Architecture Managed Service (AMS), ensuring seamless communication and service delivery.• Strategic Demand Management: Collaborating with the Chief Architect and key stakeholders to effectively manage demand across the service, aligning resources with client needs.• Architectural Leadership: Providing strong leadership in Solution Architecture, championing robust architectural and design principles to drive excellence.• Practice Maturity: Advancing the architecture practice by defining governance models and developing standardised architecture templates, fostering consistency and quality.• Stakeholder Relationship Management: Building and maintaining crucial relationships with architecture/design managers, portfolio owners, and project and program managers to prioritize and allocate solution architecture support across various change initiatives.• Team Management: Leading a team of Solution Architects across multiple change initiatives, ensuring their work aligns with business objectives and delivers high value.• Quality Assurance: Overseeing the delivery and quality of all architecture-related deliverables, maintaining high standards and client satisfaction.• Value Identification: Collaborating with the team to identify and implement areas of added value for the end client, enhancing service impact.• Budget Management: Handling the AMS budget, controlling costs, and ensuring the overall profitability of the service.• Service Reviews and Reporting: Conducting regular client service reviews and checkpoints, reporting on AMS status and service performance to the client’s management team and other key stakeholders

Working to supply IT Architecture consultancy within the Contact Centre and Telecommunications Industry. Genesys Workforce Management and Inbound Routing Certified.

Remote

Slough, England, United Kingdom

Asif support VMO2 as a Senior Solutions Architect within their IT Engagement portfolio performing rapid impact assessments providing solutions options to deliver against business objectives. During this time CoVID hit and due to my background, I was commissioned to deliver a project to remote enable all contact centre agents to work from home.Delivery & Accountability Highlights:• Solution Delivery Architect: Provided actionable solution options, propelling organizational objectives forward with tangible outcomes.• POS Solution Delivery Lead: end-to-end delivery of a new Point-of-Sale (POS) solution for retail stores, ensuring on-time deployment and operational readiness.• Transformation Integration Manager: Orchestrated the seamless integration of Netcracker into the contact center solution, delivering a streamlined operational framework.• Remote Work Enablement Champion: Effectively delivered remote working capabilities for all contact center agents during the pandemic, ensuring uninterrupted service delivery and employee safety.

Bristol

Asif is the Principal Consultant, leading a team of consultants across the UK and South Africa. His role involves overseeing their projects and collaborating with the Genesys Practice Director and CTO to promote best practices in architecture and design throughout the team. Despite his managerial responsibilities, Asif continues to contribute as a Solutions Architect on key projects, while also serving as the primary point of contact for any issues encountered by his team Delivery & Accountability Highlights:• Genesys-Siebel Integration: Successfully delivered a Genesys platform integrated with Siebel CRM for a wealth management organization in South Africa, showcasing expertise in complex solution delivery.• Team Leadership: Serving as the Managing Consultant, overseeing a team of consultants in the UK and South Africa, accountable for end-to-end solution requirements and delivery.• Technical Design Authority (TDA): Acting as the chair for all solution submissions, ensuring rigorous review and approval processes.• Workforce Management Lead: Leading all projects related to workforce management, driving innovation and efficiency.• Operational Efficiency: Guiding the team to work smarter, enhancing delivery throughput and optimizing performance.• Team Development: Fostering a culture of continuous improvement by aligning team behaviors with technical capabilities, mentoring junior consultants, and developing them into proficient Solutions Consultants.• Skill Diversification: Implementing cross-skilling initiatives to prevent single points of failure, ensuring robust team capabilities.• Resource Management: Strategically managing incoming work and effectively allocating resources to maximize productivity.• Professional Development: Enhancing the Genesys accreditation levels within the team, promoting continuous learning and certification.• Administrative Oversight: Handling holiday management and ensuring balanced workload distribution

Asif served as the end-to-end design architect for Genesys-based deployments, leveraging his extensive experience in managing business stakeholders and workforce management. During this period, he focused heavily on workforce management projects, encompassing technical architecture redesign and business process optimization across multiple systems to deliver significant cost savings for clients Delivery & Accountability Highlights:• Major Telco Transformation: Designed and delivered a comprehensive 6000-seat Workforce Management (WFM) solution for a major telecommunications company, successfully migrating them from Nice IEX to Genesys WFM.• Genesys Training Expertise: Conducted a specialized workforce management training course for Genesys, tailored for their largest customer in South Africa, demonstrating deep product knowledge and training acumen.• Local Authority Overhaul: Designed and delivered a 250-seat multi-channel WFM solution for a local authority, migrating from Blue Pumpkin to Genesys WFM, enhancing their operational efficiency and customer service capabilities.• German Telecom Pilot: Delivered a Genesys pilot project for a German telecommunications provider, integrating voice and email solutions to enhance their communication infrastructure.• Accredited Training Delivery: Facilitated Genesys-accredited training courses for Genesys WFM, helping clients and teams upskill and maximize the potential of their workforce management systemsWithin Anana accountable for the delivery of all WFM solutions including business process optimisation / business process mapping for WFM.

Bristol, United Kingdom

This role seamlessly blended architecture and solution delivery, allowing me to leverage my architectural background while deepening my hands-on IT implementation experience. My primary focus was to enhance my detailed understanding of IT solutions by actively participating in their implementation, all while using my architectural expertise to shape comprehensive end-to-end designs.Delivery & Accountability Highlights:• Rapid Deployment for Airmiles Canada: Successfully delivered a social media solution within an ambitious four-week timeline, from requirements definition to customer go-live, demonstrating agility and precision.• Cloud-Based Social Media Integration: Implemented a cloud-based social media solution for Three, integrating with Facebook and Twitter to enhance customer engagement and service capabilities.• Multi-Channel Workforce Management: Designed and delivered a 250-seat multi-channel workforce management solution for a retail organization using Genesys WFM, optimizing their operational efficiency.• Zoom Call Recording Implementation: Executed a comprehensive 1500-seat Zoom call recording solution for a major UK retailer, ensuring 100% call recording and quality management, thereby enhancing compliance and customer service quality.• Outbound Dialler Optimization: Successfully optimized an outbound dialler solution for a major telecommunications company, significantly improving agent occupancy and handle time for a collections team managing a billion-rand monthly turnover.In this hybrid role, I was able to bridge the gap between strategic architecture and practical solution delivery, driving impactful outcomes and honing my expertise in both domains.

Asif was entrusted with the end-to-end design of a critical IT project, aimed at delivering new IP-based call routing capabilities to the contact center environment. This project was vital for the business, especially after a previous £10 million investment failed to achieve the necessary benefits, functionality, and performance. Asif was brought in to recover and lead this £1 million+ project, which involved navigating a highly complex technical landscape.Delivery & Accountability Highlights:• Comprehensive Technical Design: Spearheaded the end-to-end technical design, ensuring a robust and scalable architecture.• Business Optimization: Delivered critical functionality changes and integration components, enhancing business performance and efficiency.• Infrastructure Re-Architecture: Redesigned and stabilized crucial components within the Genesys routing infrastructure, including Cisco ACE, to address and resolve existing instability issues.• Advanced Load Testing: Developed, deployed, and executed load testing tools capable of simulating up to 4,000 agents, ensuring system reliability under high-demand scenarios.• Seamless Transition: Completed business acceptance testing and smoothly handed over operations for business-as-usual (BAU) support.• Stakeholder Engagement: Cultivated strong engagement and commitment from senior stakeholders, effectively managing any design issues that arose during the project.• Governance and Management: Oversaw scope management, change control, and configuration management, maintaining strict governance throughout the project lifecycle.• User Migration Strategy: Delivered a comprehensive migration path, facilitating the transition from legacy systems to the new IP-based platform.This role demanded a keen focus on governance due to the project's high priority within the organization, requiring frequent communication and collaboration with high-level senior management.

Asif was the Senior Design within the Contact routing team at Orange PCS. Within this role Asif’s responsibility was to ensure that the solutions designed meet the customer needs and match expectations for quality and reliability for the Genesys Call Routing solution and the Nice Call recording solution. Asif was also required to work closely with the Architecture team to provide input in order to create the technical strategic architecture and also define system evolution plans.Delivery & Accountability included:-• Work closely with the SA to ensure designs are in line with strategic architecture aims.• Technical design authority for Orange UK Call routing and Call recording system – 6000 seat system responsible for routing traffic to Orange contact centres on shore and off shore. • Responsible for the assessment, design and delivery of technical components that are part of larger, end-to-end technical solutions for customer-facing products & services. • Liaise on a daily basis with a large number of technical and non-technical colleagues and suppliers to ensure team meets its commitments in terms of time-to-market, cost, functionality & quality. • Advise, coach and mentor others within the team.• Responsible for Vendor management within the team for Genesys, NICE & Anana.• Responsible for system evolution of the Contact Routing Function.• Accountability for ensuring the capacity and stability of Contact Routing Function.• Management of several external suppliers and a system integrator simultaneously.

Asif performed the role or Intelligent Networks(IN) Service Designer, which included design and delivery of services on the Telcordia Service Control Platform.Delivery & Accountability included:-• Designer within the team, responsible for services including Virtual Private Network, Network IVR, Free phone, Third Party Video & Premium Rate Services. • Lead applications designer for the national roaming partnership between Orange and H3G. Responsible for delivery of H3G IN Services functioning on the Orange network and to also liaise with the business as a first point of contact for any design issues.• Analyse business requirements, and design technical solutions to meet business needs.• Third Line support for the operations team supporting the services on the platform.• Assist teams in problem solving for specific areas of the network, PAYG, Billing and IN services.• Provide INAP application based training to areas across the organisation.• Represent the business in a customer facing role for any service issues encountered