Asif Sadiq Email & Phone Number

Bristol, GB

London Area, United Kingdom

• Working as a Joint Lead Solution Architect for a comprehensive Transformation program, overseeing the delivery of multiple policy administration systems across multiple lines of business.Delivery & Accountability.
• Architectural Leadership: overseeing and assuring all architecture deliverables within the program, ensuring cohesive and strategic alignment across the architecture team.
• Delivery Management: Guiding a team of architects in developing both interim and target architectures, driving innovation and excellence.
• Governance and Design Forums: Leading transformation governance design forums, adeptly navigating designs through to approval with precision and insight.
• RAID Log Oversight: Managing and maintaining Architecture RAID logs, ensuring all risks, assumptions, issues, and dependencies are effectively tracked and addressed.
• Stakeholder Engagement: Expertly managing stakeholder relationships, skillfully negotiating and defining Change Requests (CRs) to align with organizational value.

London, England, United Kingdom

• Asif is the Principal Architect, responsible for the delivery and quality of a managed service team that spans across Enterprise and Solution Architecture.Delivery & Accountability Highlights:
• Client first point of contact: Serving as the single point of contact for clients within the Architecture Managed Service (AMS), ensuring seamless communication and service delivery.
• Strategic Demand Management: Collaborating with the Chief Architect and key stakeholders to effectively manage demand across the service, aligning resources with client needs.
• Architectural Leadership: Providing strong leadership in Solution Architecture, championing robust architectural and design principles to drive excellence.
• Practice Maturity: Advancing the architecture practice by defining governance models and developing standardised architecture templates, fostering consistency and quality.
• Stakeholder Relationship Management: Building and maintaining crucial relationships with architecture/design managers, portfolio owners, and project and program managers to prioritize and allocate solution architecture.

Working to supply IT Architecture consultancy within the Contact Centre and Telecommunications Industry. Genesys Workforce Management and Inbound Routing Certified.

Remote

Slough, England, United Kingdom

• Asif support VMO2 as a Senior Solutions Architect within their IT Engagement portfolio performing rapid impact assessments providing solutions options to deliver against business objectives. During this time CoVID hit.
• Solution Delivery Architect: Provided actionable solution options, propelling organizational objectives forward with tangible outcomes.
• POS Solution Delivery Lead: end-to-end delivery of a new Point-of-Sale (POS) solution for retail stores, ensuring on-time deployment and operational readiness.
• Transformation Integration Manager: Orchestrated the seamless integration of Netcracker into the contact center solution, delivering a streamlined operational framework.
• Remote Work Enablement Champion: Effectively delivered remote working capabilities for all contact center agents during the pandemic, ensuring uninterrupted service delivery and employee safety.

Bristol

• Asif is the Principal Consultant, leading a team of consultants across the UK and South Africa. His role involves overseeing their projects and collaborating with the Genesys Practice Director and CTO to promote best.
• Genesys-Siebel Integration: Successfully delivered a Genesys platform integrated with Siebel CRM for a wealth management organization in South Africa, showcasing expertise in complex solution delivery.
• Team Leadership: Serving as the Managing Consultant, overseeing a team of consultants in the UK and South Africa, accountable for end-to-end solution requirements and delivery.
• Technical Design Authority (TDA): Acting as the chair for all solution submissions, ensuring rigorous review and approval processes.
• Workforce Management Lead: Leading all projects related to workforce management, driving innovation and efficiency.
• Operational Efficiency: Guiding the team to work smarter, enhancing delivery throughput and optimizing performance.

• Asif served as the end-to-end design architect for Genesys-based deployments, leveraging his extensive experience in managing business stakeholders and workforce management. During this period, he focused heavily on.
• Major Telco Transformation: Designed and delivered a comprehensive 6000-seat Workforce Management (WFM) solution for a major telecommunications company, successfully migrating them from Nice IEX to Genesys WFM.
• Genesys Training Expertise: Conducted a specialized workforce management training course for Genesys, tailored for their largest customer in South Africa, demonstrating deep product knowledge and training acumen.
• Local Authority Overhaul: Designed and delivered a 250-seat multi-channel WFM solution for a local authority, migrating from Blue Pumpkin to Genesys WFM, enhancing their operational efficiency and customer service.
• German Telecom Pilot: Delivered a Genesys pilot project for a German telecommunications provider, integrating voice and email solutions to enhance their communication infrastructure.
• Accredited Training Delivery: Facilitated Genesys-accredited training courses for Genesys WFM, helping clients and teams upskill and maximize the potential of their workforce management systemsWithin Anana accountable.

Bristol, United Kingdom

• This role seamlessly blended architecture and solution delivery, allowing me to leverage my architectural background while deepening my hands-on IT implementation experience. My primary focus was to enhance my detailed.
• Rapid Deployment for Airmiles Canada: Successfully delivered a social media solution within an ambitious four-week timeline, from requirements definition to customer go-live, demonstrating agility and precision.
• Cloud-Based Social Media Integration: Implemented a cloud-based social media solution for Three, integrating with Facebook and Twitter to enhance customer engagement and service capabilities.
• Multi-Channel Workforce Management: Designed and delivered a 250-seat multi-channel workforce management solution for a retail organization using Genesys WFM, optimizing their operational efficiency.
• Zoom Call Recording Implementation: Executed a comprehensive 1500-seat Zoom call recording solution for a major UK retailer, ensuring 100% call recording and quality management, thereby enhancing compliance and.
• Outbound Dialler Optimization: Successfully optimized an outbound dialler solution for a major telecommunications company, significantly improving agent occupancy and handle time for a collections team managing a.

• Asif was entrusted with the end-to-end design of a critical IT project, aimed at delivering new IP-based call routing capabilities to the contact center environment. This project was vital for the business, especially.
• Comprehensive Technical Design: Spearheaded the end-to-end technical design, ensuring a robust and scalable architecture.
• Business Optimization: Delivered critical functionality changes and integration components, enhancing business performance and efficiency.
• Infrastructure Re-Architecture: Redesigned and stabilized crucial components within the Genesys routing infrastructure, including Cisco ACE, to address and resolve existing instability issues.
• Advanced Load Testing: Developed, deployed, and executed load testing tools capable of simulating up to 4,000 agents, ensuring system reliability under high-demand scenarios.
• Seamless Transition: Completed business acceptance testing and smoothly handed over operations for business-as-usual (BAU) support.

• Asif was the Senior Design within the Contact routing team at Orange PCS. Within this role Asif’s responsibility was to ensure that the solutions designed meet the customer needs and match expectations for quality and.
• Work closely with the SA to ensure designs are in line with strategic architecture aims.
• Technical design authority for Orange UK Call routing and Call recording system – 6000 seat system responsible for routing traffic to Orange contact centres on shore and off shore.
• Responsible for the assessment, design and delivery of technical components that are part of larger, end-to-end technical solutions for customer-facing products & services.
• Liaise on a daily basis with a large number of technical and non-technical colleagues and suppliers to ensure team meets its commitments in terms of time-to-market, cost, functionality & quality.
• Advise, coach and mentor others within the team.

• Asif performed the role or Intelligent Networks(IN) Service Designer, which included design and delivery of services on the Telcordia Service Control Platform.Delivery & Accountability included:-
• Designer within the team, responsible for services including Virtual Private Network, Network IVR, Free phone, Third Party Video & Premium Rate Services.
• Lead applications designer for the national roaming partnership between Orange and H3G. Responsible for delivery of H3G IN Services functioning on the Orange network and to also liaise with the business as a first.
• Analyse business requirements, and design technical solutions to meet business needs.
• Third Line support for the operations team supporting the services on the platform.
• Assist teams in problem solving for specific areas of the network, PAYG, Billing and IN services.