As an experienced IT professional with over a decade of experience, I have a proven track record of delivering high-quality technical support to end users in the hospitality and healthcare industries. My expertise lies in managing devices and applications, providing technical support to end users, and maintaining budgets for system upgrades and procurements.In my current role as an Assistant IT Manager at ZOYA Wellbeing, I am responsible for maintaining CAPEX and OPEX for annual budgeting for system upgrade and procurements, managing vendor contracts, and providing technical support to all users, including LAN and WAN issues. I also manage Avaya IP Office Telephony System and configure Salto Card door lock for offices and guest rooms.Prior to my current role, I served as a Technical Support Engineer at Intertec for Dubai Health Authority, where I managed customers' requests and incidents through ITIL software, Ivanti Landesk. I also performed Windows migration, managed touch screen monitors, and installed applications like Sunquest, Lab Net term, and Impax RIS.Before that, I worked as a Complex IT Supervisor at Four Points by Sheraton and Downtown by Marriott Dubai, where I managed devices such as servers, PCs, and Micros POS, resolved Service Now tickets raised by users, and administered Active Directory and Symantec Antivirus.Earlier in my career, I worked as an Assistant IT Manager at Ramada Hotel Sharjah, where I managed vendor contracts, maintained budgets for system upgrades and procurements, and provided technical support to users, including LAN and WAN issues. I also administered Hotel Applications such as Opera Fidelio and Micros Simphony and managed Micros Point of Sales 3700.I began my career as a System Support Engineer at Wipro, where I provided technical support to all users, including LAN and WAN issues, created tickets, and monitored them. I also managed network workstation essentials like switches, hubs, and cables.Throughout my career, I have honed my skills in managing devices, administering applications, providing technical support, and maintaining budgets for system upgrades and procurements. I am passionate about using my skills and experience to help organizations achieve their IT goals and provide prompt service to end users.If you are looking for an experienced IT professional who can manage your organization's devices, provide technical support to end users, and maintain budgets for system upgrades and procurements, I would be delighted to hear from you.