• Efficiently manage employee attendance records and handle the collection of leave applications.• Collaborate seamlessly with the Finance & Accounting team to oversee payroll processes and ensure prompt disbursement.• Spearhead the entire lifecycle of recruitment, including CV screening, shortlisting, interview coordination, and execution.• Skillfully navigate employee grievances, terminations, exit interviews, and final settlements with a focus on fairness and professionalism.• Provide comprehensive technical support on a day-to-day basis for both the CCTV and CRM teams.• Proficiently draft and distribute a variety of official documents, including office notices, emails, deeds, NOCs, bank forwarding letters, warning letters, salary documents, and experience certificates.• Effectively manage and update online employee databases and personal files, ensuring accuracy and confidentiality.• Offer assistance to Office Supervisor in asset management, procurement of stationery items, ID cards, and T-shirts, and oversee their distribution.• Diligently monitor and control lunch expenses, preparing detailed cost reports at the end of each month to optimize expenditure.

• Conducting comprehensive training programs for a team of 12 employees and evaluating their effectiveness.• Cultivating a positive and inclusive work environment through clear and adaptable communication strategies, fostering trust and transparency among team members.• Efficiently handling employee attendance tracking and leave management processes to ensure smooth operations.• Overseeing and administering a monthly Performance Management System (PMS) to evaluate employee performance and facilitate ongoing improvement.• Managing the development and maintenance of essential HR documents such as Appointment Letters, Termination Letters, and Non-Disclosure Agreements (NDAs).• Generating insightful reports and compelling presentations highlighting key HR metrics for informed decision-making.• Spearheading the formulation and implementation of HR policies and procedures to promote consistency and fairness across the organization.• Providing support to the Administration department in supervising the duties and assignments of service staff members.• Screening CVs, shortlisting candidates, and facilitating communication with potential hires, as well as conducting induction programs to integrate new employees seamlessly.• Coordinating and organizing ad hoc events and meetings to foster team collaboration and engagement.

• Deliver high-quality customer service through various online communication channels such as email and web chat.• Escalate unresolved customer queries to relevant departments for accurate resolution, ensuring customer satisfaction.• Offer solutions to customers in alignment with company policies and guidelines.• Engage with customers via digital channels to enhance satisfaction, retention, and acquisition rates.• Conduct appropriate and timely follow-ups as necessary to ensure customer needs are met effectively.

• Perform comprehensive book editing services.• Translate books from English to Bengali, ensuring accuracy and cultural sensitivity.• Cultivate and sustain relationships with customers, community members, and public interest groups.• Strategize and oversee campaigns aimed at fostering and preserving positive public perceptions.• Efficiently manage and address customer complaints and inquiries.• Deliver weekly customer feedback reports to the CEO for strategic decision-making.

• Translating books from English to Bengali• Published 3 Books

Crafts a wide range of articles exploring themes in history, literature, and the lives of notable figures, offering insightful perspectives and engaging narratives.