• New Business Development: Worked with Product Owner to launch a new business arm through B-Stock, collaborating with cross-functional teams to meet project deadlines and ensure adherence to budgetary constraints. Cultivated relationships with vendors and established time models for efficient pallet sales and shipping. Generated $130K in revenue within 8 months.• Product Page Development & Optimization: to significantly boost organic search rankings. Achieved top 3 listings on eBay for high-competition keywords through SEO improvements. Coached employees to follow similar initiatives.• Sales Growth & Marketing Strategy: Orchestrated a robust marketing strategy that drove sales growth from $30K to $90K per month within 11 months. Implemented targeted initiatives to attract traffic to trending products and enhance revenue through data-driven marketing efforts.• Market Research & KPI Development: Utilized eBay’s Terapeak for in-depth product research and trend analysis. Established and monitored key performance indicators to evaluate success metrics and inform strategic decisions.• Customer Service Optimization: Developed and implemented management protocols to improve customer service response times. Provided coaching and training to staff, resulting in enhanced query resolution and customer satisfaction.• Inventory & Delivery Management: Supervised inventory processing at the distribution center to streamline operations and maximize processing efficiency. Coordinated delivery logistics to ensure timely and accurate fulfillment of orders.

• Business Establishment & Platform Development: Founded a new retail entity in 2014 specializing in insurance services for both personal and commercial property risks. Successfully developed and launched both a brick-and-mortar presence and an online quoting platform to serve a broad client base.• Customer Service Excellence & Business Growth: Forged strategic partnerships with over 26 insurance carriers, offering a diverse range of coverage options and cultivating a loyal client base of over 400 repeat customers.• Sales Team Management & Development: Recruited, trained, and managed a team of sales professionals, employing coaching management techniques to enhance performance and promote employee development. Focused on continuous improvement and professional growth of team members.

• Became a top producer shortly after hiring• Highly proficient in Sales Force CRM

• Project Management: Developed and executed creation of 4 distinct vitamin products, focusing on brand presentation, quality ingredients and on-line visibility. Successfully coordinated with marketing teams and stakeholders to ensure scope and budget.• Performance Analytics & Reporting: Streamlined project reporting by establishing KPIs for procurement, retail sales metrics, and international product exports. Used data-driven insights to optimize processes and support strategic decision-making.• Comprehensive Logistics & Warehouse Management: Expertly managed warehouse operations, including production, analytics, and client care, overseeing all facets of logistics. Utilized cross-training in multiple functions to ensure seamless operations and efficient workflow.• Quality Assurance: Directed quality assurance initiatives after finding customers upset about tablet sizing and broken tablets. Implemented rigorous quality control measures by speaking with manufacturing and contacting clients resulting in 60% improvement on positive reviews.