Responsible to manage retail sales and operations of 31 company owned branches in Punjab with P&L responsibility. Scope of operations covers Fresh Bakery, Pizza and FMCG products. Leading a team of 3 zonal managers and 7 area managers. Planning to implement modern standards of running and managing retail business with key focus on continuous sales growth and competitive advantages.Responsible to ensure sales growth of existing business and double the company size in terms of outlets and… Show more Responsible to manage retail sales and operations of 31 company owned branches in Punjab with P&L responsibility. Scope of operations covers Fresh Bakery, Pizza and FMCG products. Leading a team of 3 zonal managers and 7 area managers. Planning to implement modern standards of running and managing retail business with key focus on continuous sales growth and competitive advantages.Responsible to ensure sales growth of existing business and double the company size in terms of outlets and turnover within next three years.As a first step, implemented ERP approach to ensure controls and run multiple branches with a uniform approach.Reduced unsold product losses through a structured and standardized approach of bakery product ordering.Introduced KPI based reporting tools in order to ensure accurate business monitoring and problems' identification.Implemented a forecast based ordering system for FMCG items. This initiative resulted in 40%decrease in warehouse stock levels that provided a significant boost to organizations financial health.Increased the bakery sales share (core business) by 7% that yielded instant profitability.Brought 11 under-performing branches in profit that were continuously having a negative P&L bottom line.Added 6 new outlets to company network during last 12 months.Reduced operational cost of branch network by 3% within one year.Devised an outlet based P&L model at branch level making every branch directly responsible to drive its profitability.Introduced a product wise sales planning module to fuel up the sales of slow moving products of bakery.Developed a centralized system to track and respond to customers' complaints.Trained all the zonal sales managers and area sales managers on modern retailing practices to make them efficient in sales and operations planning and execution. Show less

Managed operations of 8 stores in Punjab with P&L responsibility. Scope of operations covers FMCG, Agri Inputs and Fuel retailing. Planned and started Agrow operations across Pakistan. Monitoring and managing the stores as independent profit centers. Devised balanced scorecard approach to measure operation excellence on store level.Responsibility includes key focus on customers, people, sales and profitability. Planned & Started the operations of Rural Retailing for the first… Show more Managed operations of 8 stores in Punjab with P&L responsibility. Scope of operations covers FMCG, Agri Inputs and Fuel retailing. Planned and started Agrow operations across Pakistan. Monitoring and managing the stores as independent profit centers. Devised balanced scorecard approach to measure operation excellence on store level.Responsibility includes key focus on customers, people, sales and profitability. Planned & Started the operations of Rural Retailing for the first time in Pakistan. Agrow is the first and unique retailing model of its own kind.Designed all the existing stores internal layouts, customers’ movement plans and process flows in accordance with Rural Retailing dynamics.Recruited and trained Store Managers and teams to run store operations. Provided them thorough training of managing retail operations.Conceptualized and implemented crop aggregation program of various agriculture commodities in collaboration with leading food companies of corporate sector.Envisioned a cost effective model of milk collection at existing Agrow outlets to create a reliable supply chain window with market leaders in dairy sector.Development of new trade channels in marketing of fresh produce (fruits and vegetables) with local markets, modern trade, food processors and exportersConceptualized and executed an IT integrated business solution catering to all the basic functions of business in Rural Retailing environment.Designed all the training modules in accordance with the local business needs that cover the scope of business in terms of FMCG, Agriculture Inputs and Fuel Retailing. Maintain a uniform and structured business approach.Prepared budgets on store level including allocation of sales targets in accordance with the key sales drivers.Pre-launch activity involved, thorough study of Agriculture in Pakistan, collection of data for potential assessment, study of similar business models operating abroad. Show less

One of the pioneer members of Metro Pakistan. Played a leading role in starting operations of Metro in Pakistan. Managed multi-million sales environment store operations that include day to day business activities while ensuring the accurate execution of systems and processes.Accountable for planning, managing, controlling and establishing the tactics and activity programs for the store and the people who work at the store, with the purpose of promoting sales while keeping focus on… Show more One of the pioneer members of Metro Pakistan. Played a leading role in starting operations of Metro in Pakistan. Managed multi-million sales environment store operations that include day to day business activities while ensuring the accurate execution of systems and processes.Accountable for planning, managing, controlling and establishing the tactics and activity programs for the store and the people who work at the store, with the purpose of promoting sales while keeping focus on positive margins and actively improving the profitability of the store.Preparation of annual sales budget in proportion with segment mix and controllable costs. Planning activities to achieve goals through standardized operations.Implementing procedures to keep visible and invisible shrinkage to keep within acceptable levels. Monitoring and maintaining stock inventory of nearly 20,000 food and non-food articles. Recruited, trained and developed teams of management and staff for Lahore, Faisalabad and Karachi stores. Effectively trained and developed nearly 60 department managers of different sales areas who are successfully performing.Designed and tailored various training modules in accordance with the local business needs. Modified all the operation SOPs for Pakistani market with the help of legal department and process manager.Individually planned, organised, executed and monitored the annual stock take of full store. Activity involved the inventory of 18, 000 articles and managing nearly 400 people at a same time.Took effective part in the successful opening of a store in Balgoevgrad (Bulgaria). Openings of Lahore, Faisalabad and Islamabad stores. Developed and implemented the present lay-out of store in sales area.Received an extensive training for 6 months from Bulgaria for retail operations, logistics and buying processes. Show less

Managing the restaurant operations as a top leader. Training and developing people and focus to generate sales growth while retailing the existing customer base.Responsible for monitoring and controlling Food, Labour and Production costs. Supervising performance of managers & team members, interceding as necessary to resolve problems, and delivering training to improve efficiencies and customer service.Maintaining the business profitability while delivering exceptionally high… Show more Managing the restaurant operations as a top leader. Training and developing people and focus to generate sales growth while retailing the existing customer base.Responsible for monitoring and controlling Food, Labour and Production costs. Supervising performance of managers & team members, interceding as necessary to resolve problems, and delivering training to improve efficiencies and customer service.Maintaining the business profitability while delivering exceptionally high standards to food quality and customer service.Responsible for financial, Operational, Marketing and Team Excellence. Core responsibility was people and system management with emphasis on training and team development.Reversed prior history of under-performing flagship store handling operation by reorganizing processes, refocusing target clientele and implementing new systems, turning nominal operating margin into noticable profit.Generated highest sales growth (189%) of delivery business. Doubled the delivery business volume within seven months. Discovered and penetrated to the virgin sectors of market through an efficient local store marketing strategy while retaing the existing customer base through qualitative service.Converted discounted sales business into regular business sales mix. Reduced promo mix sales share of total buisness which yeilded the additional 13% profitability.Preparation of annual sales budget in proportion with segment mix and controllable costs. Planning activities to achieve goals through standardized operation.Attended various seminars/workshops arranged by YUM! International (Mother company of Pizza Hut) including Cost of Sales, Business Development Planning, Train the Trainer, Customer Mania, High Impact Coaching, How We Work Together, Understanding Financials, Balanced Score Card, Labour Management, Crisis Management, Sharing Best Practices etc. Show less

Handling unit operations focusing on the principle of the balanced score card approach. Responsible for financial, Operational, Marketing and Team Excellence. Core responsibility was people and system management with emphasis on training and team development